Refund Policy

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KSU at East Liverpool and Salem Bookstore Refund Policy
 

REFUND POLICY

A valid bookstore receipt is required to obtain a refund in your original form of payment or exchange.

TEXTBOOKS

Textbook refunds end one week from start of term.

  • Full refund or exchange on course related material during the first week of classes.
  • rental books can be upgraded to a regular purchase within the first two weeks of class
  • textbooks and course packets must be in original condition and SHRINK WRAPPED when returned.
  • With proof of a schedule change and original receipt, a full refund will be given during the first 30 days.
  • No refunds on digital content once accessed.

READING BOOKS: (books that are not used in a course, but are available in the store)

  • Returns must be made within14 days
  • Test prep and study aids are not returnable
  • Opened software, audio books, DVDs, CDs, music and small electronics may not be returned. They can be exchanged for the same item if defective.

GENERAL MERCHANDISE:

  • Merchandise aside from textbooks, may be refunded or exchanged with in 14 days with a valid receipt.
  • No refunds are given on magazines or prepaid phone cards. Without a receipt, a merchandise credit will be issued at the current selling price. All merchandise must be in original condition.

TEXTBOOK RENTAL

IMPORTANT INFORMATION
  • Rental textbooks are your to keep for the entire term.
  • Return during finals week.
  • We will send you a helpful e-mail reminders to the email that was provided when setting up your rental account. If you don't return your textbook rental, you will be charged an additional fee plus a 7.5% processing fee.
RENTAL BOOKS MUST BE RETURNED IN GOOD CONDITION:
  • Cover, spine and pages must be in tact (no rips or tears.) Do not tape up the textbooks.
  • No liquid damage of any kind, in any amount.
  • Normal highlighting and note taking is okay.

REMEMBER:

Rental Textbooks must be returned to the bookstore where they were originally rented. Do not sell them back for cash. Once you sell a book back for cash the transaction can not be reversed.

Visit kent.bncollege.com and click the Textbook Rental Return for a free shipping label to return your rentals r print your express rental checkout from faster check in.

You can download the Bookstore App for reminders on rentals, upcoming sales, and receive a  25% off coupon for one logo's item at the bookstore.

Go to the App store and type in MY COLLEGE BOOKSTORE and select the appropriate campus.