Dining Plan Tips

1. Please take the time to register your FLASHcard online account accessibility on our website, www.flashcard.kent.edu. To register you will
   need your Banner ID number.
   
   
2. Lost, stolen, or misplaced cards must be reported immediately to the FLASHcard Office or the 24-hour website, www.flashcard.kent.edu. If you ever lose your FLASHcard, log on to the website to deactivate your FLASHcard. Additionally, you can contact the FLASHcard Office or any Dining Services cashier and request deactivation. Once your card has been deactivated, your FLASHcash cannot be accessed by anyone. Remember, when you have deactivated your FLASHcard, you need to come by the FLASHcard Office for a replacement or to get it reactivated if found. The replacement cost is $10.00.
   
   Your FLASHcash and/or Dining Plan Account is/are nontransferable. Only the person pictured on the ID will be allowed to use the FLASHcard. The cardholder may be required to sign a receipt for goods purchased. You are responsible for keeping track of your account. You should always ask for a receipt copy to see your current account balance(s). You will not receive a printed receipt for vending machine purchases, but you will be provided with your new account balance on the LED read out attached to the machine.
   
   
3. You may receive a statement of your FLASHcard financial transactions by logging onto www.flashcard.kent.eduand follow the instructions
   to view your statement.
   
   
4. If you believe your statement is in error, we must hear from you no later than fifteen (15) days after the statement in question was made available. If it is found that an error does exist, a correction will be made.
   
   
5. Cash cannot be withdrawn from your account; however refunds are available. Come to the FLASHcard Office for a refund form. In most cases, balances are left in your account to carry over to the spring semester.
   
   
6. You can access your account to:
7. • make deposits
   • pay for purchases
   • check balances
     
8. We will disclose information to third parties about your account only:
9. • to complete transactions
   • to verify existence of account
   • to comply with government agency or court order
   • written permission from you
10. If you would like to change your plan please call 672-CARD(2273) for Information.

Dining Plan Policies

1. The dining plan is required of all students under the University policy regarding student housing. Resident first-year and second
   year are required to purchase a dining plan. The dining plan contract is for the academic year, paid by semester. University
   Dining Services advances to the spring semester the unused portions of all money deposited into your dining plan account – as long as
   you remain on a dining plan for the spring semester. No reduction in the spring semester's dining plan charges will be granted.
   
2. Funds remaining in your dining plan account at the time of your departure from the University (for sponsored programs, end of
   the spring semester, academic dismissal) revert back to the University and shall not be refunded. If you are not contracted for a spring
   semester plan, you forfeit the balance of the dining plan at the end of the fall semester. The dining plan account is not transferable.
   
3. In the event of an authorized Contract Release from the dining plan portion of the contract, through the seventh week of the semester, you will be refunded 90% of the current semester's balance on the dining plan. After the seventh week, 30% of the current semester's balance will
   be refunded.
4. During the last week of the semester, no refunds will be awarded.