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Information Services Offers Expanded Tech Help Options for Faculty and Students

Posted Aug. 22, 2011

This fall, Kent State University’s Division of Information Services will be offering expanded, in-person technology help for students, faculty and staff.

This fall, students, faculty and staff are gearing up for the start of the semester can take advantage of expanded, in-person technology help from Kent State University’s Division of Information Services. In addition to online, phone and live chat support, new options include technology drop-in sessions and wireless help desks.

Faculty


Specialized drop-in sessions for faculty begin Aug. 22 and run through Sept. 2 (see below for specific locations, dates and hours).

“We want to reduce faculty members’ stress level about common technology issues with Blackboard, FlashLine and mobile devices by reaching out before classes begin,” says Paul Albert, executive director of Information Services.

Faculty may also receive help by scheduling a Blackboard training session (learn.kent.edu) or contacting their department’s local support person (see support.kent.edu).

Students

For new and returning students, experienced staff members will be stationed in the various residence halls on the Kent Campus to provide assistance with connecting to the FlashZone wireless network, logging in to FlashLine, setting up mobile devices and signing up for Flash ALERTS.

The expanded support for students will begin on Aug. 25 in most residence halls on campus (times and locations below). “Since this is the first year all residence halls have wireless connections, we’re making sure staff members are stationed in convenient areas during move-in week,” says Jason Wearley, executive director of Network, Telecommunications and Division Architect for Information Services.

Faculty, Staff and Students

Personal computer support is also available from the Tech Spot, Kent State University's computer care center for all students, faculty and staff in the Tri-Towers Rotunda.

“We are constantly finding ways to expand our technology options to ensure that the Kent State community can get answers, submit support requests and receive help from wherever is convenient for them,” say Wendy Shih, manager of Information Technology for Information Services.

Learn more about the Division of Information Services at www.kent.edu/IS.

Faculty Drop-In Sessions

Day Time Place
Mondays (Aug. 22, Aug. 29)
Wednesdays (Aug. 24, Aug. 31)
2 - 5 p.m. Bowman Hall Computer Lab, 122
Tuesdays (Aug. 23, Aug. 30)
Thursdays (Aug. 25, Sept. 1)
2 - 5 p.m. Moulton Hall Training Room, 038
Fridays (Aug. 26, Sept. 2) 2 - 5 p.m. University Library IT Helpdesk (1st floor computer lab)
Fridays (Aug. 26, Sept. 2) 2 - 5 p.m. University Library IT Helpdesk (1st floor computer lab)


Move-in Week Help for Students


Day Time Place
Thursday
(Aug. 25)
2 - 8 p. m. Allyn/Clark, Manchester/Fletcher, Beall/McDowell, Tri-Towers Rotunda, Dunbar, Stopher
Friday
(Aug. 26)
7:30 - 9:30 a.m. Allyn/Clark, Manchester/Fletcher, Beall/McDowell, Tri-Towers Rotunda, Dunbar, Stopher
Friday
(Aug. 26)
3 - 8 p.m. Allyn/Clark, Manchester/Fletcher, Beall/McDowell, Tri-Towers Rotunda, Stopher/Johnson, Lake/Olson
Sunday
(Aug. 28)
2 - 6 p.m. Beall/McDowell, Dunbar, Stopher

The Tech Spot in Tri-Towers Rotunda is also open for walk-in personal computer support beginning Thursday, Aug. 25, 9 a.m. – 8 p.m.


Year-Round Support For Everyone

CALL:
330-672-HELP (24/7)

CLICK and CHAT: support.kent.edu (24/7)

VISIT: University Library IT Helpdesk, your Regional Campus Helpdesk location, or the Tech Spot in Tri-Towers Rotunda, Kent Campus.