Student Quality Advisory Committee

Mission

To serve as an advisory body to the vice president for enrollment management and student affairs with a focus on quality service to students and emphasizing the importance of quality management principles for the division.

Objectives

• Provide feedback to quality management teams regarding services.
• Offer input in the development of processes in gathering consensus information from our students.
• Identify internal and external customers, and build on strengths within the division.
• Plan for future quality measures, within the system, to ensure the proactive thrust of continuous process improvement.
• Establish a student survey vehicle to gather data regarding service attributes/characteristics that they consider to be most important in the "service connection."
• Quality Service and leadership training offered to members.
  
  

Desired Characteristics

• Students from diverse backgrounds and class standing
• Energetic and positive attitudes
• Interested in student development opportunities
  
• Sincere commitment to the university's mission

Information

Semester book awards are granted to members for participation and consistent meeting attendance. For more information, please contact LuWanda C. Higgins at lhiggins@kent.edu. To become a member of the SQAC, please contact the advisor.