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Allerton Student and Family Housing Services

ALLERTON OFFICE HOURS
The Allerton Office (apt. 1150, Bldg. F) is open from 8 a.m. to 5 p.m. Monday through Friday. If you have any questions, please feel free to stop by the office or call (330) 672-2595 for assistance.

AFTER HOURS STAFF COVERAGE
A staff member is on duty at all times when the main office is closed. This includes weekends and holidays and during the hours of 5 p.m. through 8 a.m. weekdays.


TO CONTACT STAFF AFTER HOURS
Call the Resident Manager cell phone at 330-672-2212. In the event of an emergency, emergencies are defined as those situations that pose a threat to the health and safety of persons and/or property, contact the University Police Department directly at 911. Although lockouts and facilities issues (i.e., overflowing sink), require an urgent response, they are not considered 'emergency situations' unless they pose a threat to persons and/or property. Follow the above procedure for contacting staff after hours so that the staff on duty can determine how to best resolve the problem.

LOCK-OUTS
If you are locked out of your apartment, you may come to the office during business hours in order to obtain a temporary key. The temporary key should be returned within 30 minutes. If you are locked out after hours or on weekends, you should attempt to contact a staff member through the after hours notification procedure (see To Contact Staff After Hours). Once contacted, an RA will respond to assist. In order for you to be let into an apartment, you must be a resident of the apartment or be on record at the office (residents may be asked to provide identification in order to verify their identity and residency). Children may also be issued temporary keys if they are locked out of the apartment. This is primarily designed for latch-key children. If parents do not want temporary keys issued to their children, they must inform the Allerton Office staff in advance. Individuals not on a lease or on record as an occupant of the apartment will not be given a temporary key or granted access to the apartment by staff.

ACTIVITY ROOM /  MEETING AREA
An apartment has been set aside at Allerton that serves as an emergency apartment, as well as a small meeting area for residents. The room can be used for small groups (no more than 15) for parties, meetings or gatherings. The room is available on a first-come first-serve basis and therefore needs to be reserved in advance by calling the Allerton Office. Those individuals using the room are expected to clean it when they are through, otherwise a cleaning charge will be assessed.

LOST KEYS
If you lose your apartment key, a temporary key will be issued to you. However, if this key is not returned within three days, your lock will be changed, and you will be charged for a new apartment key. Residents will also be billed for lost mailbox, laundry room and study room keys. For safety reasons you are encouraged to notify the office of any lost apartment keys and have the apartment lock changed as soon as possible (you are financially responsible for the cost of rekeying the apartment).

BULLETIN BOARDS
Information of interest to the Allerton community may be posted on the bulletin boards located in the laundry rooms. Flyers should not be posted on doors and walls. Notices or flyers that you own should be brought to the office so that staff can post them in their respective buildings.

BUS SERVICE
Allerton is on the Kent City School's bus route. In addition, the PARTA/Campus Bus Service also makes regular stops at Allerton. Campus bus schedules are available at the Allerton office or by visiting PARTA online.

MAIL SERVICE
Mail service is provided by the U.S. Postal Service. When giving out your address, make sure you give your apartment number.
For example, if your apartment number is '1801', then your mailing address is:
JOHN DOE
1801 ALLERTON ST
KENT OH 44240

Mail delivered by the U.S. Postal Service will be placed in the locked mailbox issued to each resident. These mailboxes are located in the laundry rooms. Outgoing mail you have should be placed in the large U.S. mailbox located on Allerton Street. Newspapers and magazines will be placed in the wooden mailbox in the laundry room. Packages delivered by the U.S. Postal Service will be delivered directly to your apartment. The Allerton Office is not permitted to accept deliveries on your behalf. When moving from Allerton, please make sure a change of address is submitted to the post office.

MAINTENANCE REQUESTS / WORK ORDERS
Work orders for general repairs can be made by stopping by the Allerton Office or by calling 672-2595. Requests for service should be called in to the office as early as possible each day. Requests are prioritized daily and are not necessarily completed in the order in which they are received. Residents should be aware that they are financially responsible for any damage not caused by normal wear and tear. A list of current charges is available through the Allerton Office.

TELEPHONE SERVICES
A telephone connection is available in each apartment. It is the responsibility of the resident to make all necessary arrangements in order to have phone service. Residents are financially responsible for all telephone services.