Human Resources

Employer Support of the Guard and Reserve

Communication Skills Workshops

Click on each title of a workshop below to expand it and view the complete description.

Communicating Across Four Generations

Workshop # IDIV2

Find out how to manage communication across generations, by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group's frame of reference and help you interact more effectively.

Group	Format	Length	Who Should Attend
	Instructor	2.5 hours	All Kent State Faculty and Staff

Dealing with Difficult Behaviors

Workshop # IDDB

This 3-hour workshop focuses on identifying and addressing the seven most common difficult behaviors. Participants will get an opportunity to explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. After completing this course you will be able to understand the importance feelings play in dealing with difficult encounters, identify trigger words and reframe reactions, identify and address the seven most common difficult behaviors and demonstrate how to give constructive feedback.

Group	Format	Length	Who Should Attend
	Instructor	3 hours	All Kent State Faculty and Staff

Emotional Intelligence l: Identifying Emotions

Workshop # IEI1

In this two hour workshop, participants will examine the six key emotions. They will learn how to accurately identify and display their own emotions and the emotions of others as it relates to these emotions. The workshop consists of some theory and practical exercises.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Emotional Intelligence ll: Using Emotions

Workshop # IEI2

In this two hour workshop, participants will learn to enhance their ability to use or generate emotions by visualizing how emotions influence thinking and decision making. They will learn the importance of becoming aware of their own and others emotional states and what it means to reflect the emotions of others. The workshop consists of some theory and practical exercises.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Emotional Intelligence lll: Understanding Emotions

Workshop # IEI3

In this two hour workshop, participants will examine the root causes of emotions. The predictability of emotions; how they change over time, learn how emotions blend and the importance of and how to enhance one's emotional vocabulary will all be explored. The workshop consists of some theory and practical exercises.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Emotional Intelligence lV: Managing Emotions

Workshop # IEI4

In this two hour workshop, participants will integrate emotions and thoughts to reach desired outcomes and examine the importance of remaining open to all emotions. Participants will also learn some emotional management strategies. The workshop consists of some theory and practical exercises.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Interpersonal Communication for Supervisors

Workshop # IICS

In this four-hour workshop, participants will examine the components of communication: verbal communication, active listening, non-verbal communication and feedback. Participants will use group discussion to share experiences and apply the information in a supervisory context.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	New Supervisors,Non-Supervisory Faculty and Staff

Listening with Purpose

Workshop # ILS

Understanding personal listening approaches are essential to good communication. Good communication skills in the workplace are one of the most important factors leading to successful teams, groups and organization. Effective listening skills are crucial to communicating productively both inside and outside the organization. This workshop helps people become active, purposeful listeners in a wide variety of situations for more productive communication. Participants will complete an online self-evaluation to learn about his or her personal listening preferred style and receive feedback on strengths and opportunities for improvement.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	All Kent State Faculty and Staff

Management Skills - Creating a Motivating Environment Using DiSC (Part 3 of 3)

Workshop # IMS3

PREREQUISITE: Must attend part 1 and part 2 prior to attending this session. Participants explore the environments they create and identify the motivational needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.

Group	Format	Length	Who Should Attend
	Instructor	3 Hours	All Kent State Faculty and Staff,Managers,Supervisors

Management Skills - Getting the Most of Your Management Style Using DiSC (Part 1 of 3)

Workshop # IMS1

This course utilizes the popular and proven DiSC methodology for understanding human behavior. DiSC is based on the work of behavior psychologist William Moulton Marston and has been used effectively for decades. This tool has shown to be tremendously successful in improving communication skills and hence, improving the employee/supervisor relationship. Participants will complete an online assessment and the results will be reviewed and discussed during the classroom session regarding their management styles and how they impact the workplace.

Group	Format	Length	Who Should Attend
	Instructor	3 hours	All Kent State Faculty and Staff,Managers,Supervisors

Management Skills - Using DiSC to Direct and Delegate (Part 2 of 3)

Workshop # IMS2

This workshop will build upon the information learned in Part 1 (prerequisite for participating in Part 2). Participants learn about their directing and delegating styles and how to identify the needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.

Group	Format	Length	Who Should Attend
	Instructor	3 hours	All Kent State Faculty and Staff,Managers,Non-Supervisory Faculty and Staff,Supervisors

Managing Conflict

Workshop # OMC

Constructive conflict resolution draws on the knowledge and experience of peacekeepers, arbitrators, and mediators who are applying their considerable abilities to one basic question: “How can you find constructive ways of resolving conflict so that people are able to express and work through their differences without the risk of, or necessity of, damage to one another?” In this online course you will learn to develop inventive techniques for solving conflicts and how to perform a step by step process for successful conflict resolution.

Group	Format	Length	Who Should Attend
	Online	1 hour	All Kent State Faculty and Staff

Measuring Your Emotional Intelligence

Workshop # MSCEIT

Emotional intelligence can be defined as the ability to incorporate emotions into your decision making for optimal outcomes. Kent State utilizes the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You can take this EI online test and then engage in a personal consultation with a certified MSCEIT professional in HR to interpret your results. Participants receive their detailed test results along with areas of strengths and potential opportunities for development. Contact Training and Development at 330-672-2100 or hrd@kent.edu for more information and to schedule your EI test and consultation.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Principles of Conflict Management

Workshop # IPCM

This half-day workshop is designed to give participants the insight and tools needed to effectively manage conflict in the workplace. Through the use of a self-assessment tool, participants will determine their conflict management style, learn how to distinguish between the different styles of conflict and gain practical experience in applying conflict styles and communication skills in the workplace.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	All Kent State Faculty and Staff

Team Building While Thinking Out of the Box

Workshop # ITB

This workshop is by appointment and is intended for intact work teams. Kent State University relies more and more on teams to innovate, problem solve, and continuously improve performance. Understanding and capitalizing on individual strengths and approaches to group processes is crucial to creating high performance teams. Participants complete an online self-assessment to learn to work from their strengths by identifying their most natural team role, while giving them added appreciation for the contributions of others. As a result, team innovation and productivity increase as conflict and project-cycle time decrease. Participants will receive a customized report on their strengths and opportunities and an aggregate group report indicating overall team strengths and team opportunities for improvement. Contact Training and Development for further information at 330-672-2100 or hrd@kent.edu

Group	Format	Length	Who Should Attend
	Instructor	2-4 hours	All Kent State Faculty and Staff