Human Resources

Employer Support of the Guard and Reserve

Instructor Led Workshops

Click on each title of a workshop below to expand it and view the complete description.

Assessing and Improving the Performance of Others

Workshop # IAIP

This course uses small group discussion and case studies to better understand the importance of performance management. The process will be thoroughly examined from the manager's and employee's points of view to better enable managers to fully utilize the evaluation process as a way to encourage and develop employees. In addition, participants will learn more about how to properly prepare and conduct an effective performance evaluation. Also, the role of the manager after the evaluation is concluded will be explored.

Group	Format	Length	Who Should Attend
	Instructor	3 hours	Managers,New Supervisors,Supervisors

Candidate Recruitment Series l: Getting Started

Workshop # ICRSI

The search process actually begins long before the position is open. There are critical elements that must be addressed before you can begin your search. In this session participants will learn about important elements of recruitment that can impact the success of the process.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	New Supervisors,Supervisors

Candidate Recruitment Series ll: Understanding the Rules of the Search Process

Workshop # ICRS2

It is imperative that hiring managers as well as search committee chairs and members understand the legal ramifications of their actions during the search process. Understanding relevant laws and university policies help to ensure that all members involved are representing Kent State as a leading institution of learning.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	New Supervisors,Supervisors

Candidate Recruitment Series lll: Finding the Best Candidate

Workshop # ICRS3

The marketplace for talent has never been more competitive. As a hiring manager it is no longer enough to post a position in the chronicle of higher education or Monster.com and expect the best talent pool. A new set of behaviors and techniques are required to locate and appeal to high performing job seekers.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	New Supervisors,Supervisors

Candidate Recruitment Series lV: Closing the Deal; Assessing Candidates and Making the Offer

Workshop # ICRS4

It can be difficult differentiating between several strong candidates, so having standards in place will help you assess them fairly. You will also learn how to make a job offer that gets accepted. The work doesn't end there though. In this workshop we will also look at key success factors beyond recruitment.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	New Supervisors,Supervisors

Communicating Across Four Generations

Workshop # IDIV2

Find out how to manage communication across generations, by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group's frame of reference and help you interact more effectively.

Group	Format	Length	Who Should Attend
	Instructor	2.5 hours	All Kent State Faculty and Staff

Dealing with Difficult Behaviors

Workshop # IDDB

This 3-hour workshop focuses on identifying and addressing the seven most common difficult behaviors. Participants will get an opportunity to explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. After completing this course you will be able to understand the importance feelings play in dealing with difficult encounters, identify trigger words and reframe reactions, identify and address the seven most common difficult behaviors and demonstrate how to give constructive feedback.

Group	Format	Length	Who Should Attend
	Instructor	3 hours	All Kent State Faculty and Staff

Diversity Includes Everyone

Workshop # IDIV1

This training course will provide participants an opportunity to explore fundamental diversity concepts and develop an understanding of why differences should be valued. The concepts will explore uniqueness and commonalities locally and on a global level.

Group	Format	Length	Who Should Attend
	Instructor	2.5 hours	All Kent State Faculty and Staff

Emotional Intelligence l: Identifying Emotions

Workshop # IEI1

In this two hour workshop, participants will examine the six key emotions. They will learn how to accurately identify and display their own emotions and the emotions of others as it relates to these emotions. The workshop consists of some theory and practical exercises.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Emotional Intelligence ll: Using Emotions

Workshop # IEI2

In this two hour workshop, participants will learn to enhance their ability to use or generate emotions by visualizing how emotions influence thinking and decision making. They will learn the importance of becoming aware of their own and others emotional states and what it means to reflect the emotions of others. The workshop consists of some theory and practical exercises.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Emotional Intelligence lll: Understanding Emotions

Workshop # IEI3

In this two hour workshop, participants will examine the root causes of emotions. The predictability of emotions; how they change over time, learn how emotions blend and the importance of and how to enhance one's emotional vocabulary will all be explored. The workshop consists of some theory and practical exercises.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Emotional Intelligence lV: Managing Emotions

Workshop # IEI4

In this two hour workshop, participants will integrate emotions and thoughts to reach desired outcomes and examine the importance of remaining open to all emotions. Participants will also learn some emotional management strategies. The workshop consists of some theory and practical exercises.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Employee Staffing and Interviewing

Workshop # IESI

Participants will learn about the PDQ, the job analysis, the job description and the supervisor's role in the staffing process. In addition, other important forms such as the AGID and the role of the Office of Affirmative Action will be discussed. The second portion of this workshop will examine how to use behaviorial interviewing as a tool in assessing and selecting candidates for a position.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	New Supervisors,Non-Supervisory Faculty and Staff

Employment Law and Harassment Prevention for Supervisors

Workshop # IELHP

A four-hour workshop that examines what supervisors must know regarding: Title VII of the Civil Rights Act of 1964 (illegal discrimination), Age Discrimination in Employment Act (ADEA) of 1967, Americans with Disabilities Act (ADA) of 1990, Fair Labor Standards Act (FLSA) and Harassment Prevention.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	Managers,New Supervisors,Supervisors

Establishing Unit and Departmental Goals

Workshop # IEUDG

This workshop will take a detailed look at the seven skill categories of effective goal setting and receive input on areas of strength, as well as development opportunities as it pertains to the topic. Participants will identify your level of proficiency in goal setting for your unit or department, identify the seven skills categories of effective goal setting and their importance and identify the steps needed to achieve unit or department goals.

Group	Format	Length	Who Should Attend
	Instructor	3 hours	Managers,Supervisors

Institute for Excellence

Workshop # IIE

The Institute for Excellence represents a new approach to self and organizational development. Born out of the Institute for Excellence in Leadership, this new method will facilitate development and excellence at all levels of the university by utilizing two related but unique programs tailored to the needs of the individual contributor and the administrator at Kent State. These two programs are typically year long development experiences requiring an application for potential participants to be considered.

The Institute for Excellence for the Individual Contributor will accelerate performance through increasing personal excellence and aligning personal leadership within Kent State University.

The Institute for Excellence for Administrators will accelerate performance through increasing leadership capacity at the department or unit level and aligning vision, talent and behaviors for excellence at the department or unit level.

Both programs will meet monthly and spend time with President Lefton and the executive officers as well as external leaders, in addition to exploring various models of personal development. Action learning is where participants apply what he or she has learned for improved performance. Contact Training and Development at 330-672-2100 or hrd@kent.edu for more information.

Group	Format	Length	Who Should Attend
	Instructor	Custom	All Kent State Faculty and Staff

Interpersonal Communication for Supervisors

Workshop # IICS

In this four-hour workshop, participants will examine the components of communication: verbal communication, active listening, non-verbal communication and feedback. Participants will use group discussion to share experiences and apply the information in a supervisory context.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	New Supervisors,Non-Supervisory Faculty and Staff

Listening with Purpose

Workshop # ILS

Understanding personal listening approaches are essential to good communication. Good communication skills in the workplace are one of the most important factors leading to successful teams, groups and organization. Effective listening skills are crucial to communicating productively both inside and outside the organization. This workshop helps people become active, purposeful listeners in a wide variety of situations for more productive communication. Participants will complete an online self-evaluation to learn about his or her personal listening preferred style and receive feedback on strengths and opportunities for improvement.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	All Kent State Faculty and Staff

Management Skills - Creating a Motivating Environment Using DiSC (Part 3 of 3)

Workshop # IMS3

PREREQUISITE: Must attend part 1 and part 2 prior to attending this session. Participants explore the environments they create and identify the motivational needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.

Group	Format	Length	Who Should Attend
	Instructor	3 Hours	All Kent State Faculty and Staff,Managers,Supervisors

Management Skills - Getting the Most of Your Management Style Using DiSC (Part 1 of 3)

Workshop # IMS1

This course utilizes the popular and proven DiSC methodology for understanding human behavior. DiSC is based on the work of behavior psychologist William Moulton Marston and has been used effectively for decades. This tool has shown to be tremendously successful in improving communication skills and hence, improving the employee/supervisor relationship. Participants will complete an online assessment and the results will be reviewed and discussed during the classroom session regarding their management styles and how they impact the workplace.

Group	Format	Length	Who Should Attend
	Instructor	3 hours	All Kent State Faculty and Staff,Managers,Supervisors

Management Skills - Using DiSC to Direct and Delegate (Part 2 of 3)

Workshop # IMS2

This workshop will build upon the information learned in Part 1 (prerequisite for participating in Part 2). Participants learn about their directing and delegating styles and how to identify the needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.

Group	Format	Length	Who Should Attend
	Instructor	3 hours	All Kent State Faculty and Staff,Managers,Non-Supervisory Faculty and Staff,Supervisors

Managing Change Transition

Workshop # IMCT

The purpose of this workshop is to provide a tool for surfacing concerns participants have while moving through the four phases (denial, resistance, exploration and commitment)of change. A model for discussing, understanding, and mastering change transitions will be introduced. In this course, participants will understand the four phases of change, pinpoint their current stage in the transition process and identify tips and develop an action plan for managing change transitions.

Group	Format	Length	Who Should Attend
	Instructor	3 hours	All Kent State Faculty and Staff,Managers,Supervisors

Measuring Your Emotional Intelligence

Workshop # MSCEIT

Emotional intelligence can be defined as the ability to incorporate emotions into your decision making for optimal outcomes. Kent State utilizes the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You can take this EI online test and then engage in a personal consultation with a certified MSCEIT professional in HR to interpret your results. Participants receive their detailed test results along with areas of strengths and potential opportunities for development. Contact Training and Development at 330-672-2100 or hrd@kent.edu for more information and to schedule your EI test and consultation.

Group	Format	Length	Who Should Attend
	Instructor	2 hours	All Kent State Faculty and Staff

Planning and Decision Making for Supervisors

Workshop # IPDM

A four hour workshop where participants will study the components of a plan and the supervisors role in planning as well as various methods and techniques to conduct an effective plan. Participants will also examine the difference between decision making and problem solving and how supervisors can utilize consensus decision making.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	New Supervisors,Non-Supervisory Faculty and Staff

Principles of Conflict Management

Workshop # IPCM

This half-day workshop is designed to give participants the insight and tools needed to effectively manage conflict in the workplace. Through the use of a self-assessment tool, participants will determine their conflict management style, learn how to distinguish between the different styles of conflict and gain practical experience in applying conflict styles and communication skills in the workplace.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	All Kent State Faculty and Staff

Supervising Successful Performance

Workshop # ISSP

This one day workshop will closely examine the role of the supervisor as a coach and provide a coaching model for supervisors to use for improving employee performance. Participants will also examine several different types of difficult behavior and how a supervisor can identify and modify those behaviors to make employees more successful.

Group	Format	Length	Who Should Attend
	Instructor	8 hours	New Supervisors,Non-Supervisory Faculty and Staff

Team Building While Thinking Out of the Box

Workshop # ITB

This workshop is by appointment and is intended for intact work teams. Kent State University relies more and more on teams to innovate, problem solve, and continuously improve performance. Understanding and capitalizing on individual strengths and approaches to group processes is crucial to creating high performance teams. Participants complete an online self-assessment to learn to work from their strengths by identifying their most natural team role, while giving them added appreciation for the contributions of others. As a result, team innovation and productivity increase as conflict and project-cycle time decrease. Participants will receive a customized report on their strengths and opportunities and an aggregate group report indicating overall team strengths and team opportunities for improvement. Contact Training and Development for further information at 330-672-2100 or hrd@kent.edu

Group	Format	Length	Who Should Attend
	Instructor	2-4 hours	All Kent State Faculty and Staff

The Competent Supervisor

Workshop # IES

Description: This 4-hour workshop will give supervisors the tools needed to become more effective. Participants will gain valuable knowledge and skills from hands-on exercises and scenarios. Supervisors are the link between their team and the rest of the organization. The environment that a supervisor creates can impact staff development, employee relations, retention and more. Learn what it takes for you to excel in your role by first taking a self-scoring questionnaire that will give insight into your strengths and challenges in five competency areas that are critical to supervisors:

• Setting Direction
• Planning and Organizing
• Coaching/Developing People
• Measuring and Managing Performance
• Maintaining Effective Relationships

Group	Format	Length	Who Should Attend
	Instructor	4 hours	New Supervisors,Non-Supervisory Faculty and Staff

Time-Wise — Managing Time Effectively

Workshop # ITM

Setting priorities and managing time are basic to enhancing individual and organizational performance. The pressure to find innovative ways to achieve goals, respond quickly to customer needs, and enjoy life outside of work is increasingly intense in today’s less structured, information-driven workplace. This workshop provides you with a complete, research based self-directed assessment of your current time management effectiveness strengths and weaknesses. After completing an online self-assessment, participants receive a customized report that guides them on creating a framework to develop strategies for skill improvement in twelve key areas.

Group	Format	Length	Who Should Attend
	Instructor	4 hours	All Kent State Faculty and Staff

Understanding and Responding to Discrimination and Harassment

Workshop # OPWV

Participants will gain a deeper understanding of discrimination and harassment through the interactive use of scenarios and discussion around real workplace application.

Group	Format	Length	Who Should Attend
	Instructor	2.5 hours	All Kent State Faculty and Staff

Understanding the New Americans with Disabilities Act (ADA)

Workshop # IDIV3

This workshop material is based on the 2008 Americans with Disabilities Act as amended. It will give participants an opportunity to understand the laws under the new ADA or ADA Amendments Act (ADAAA). Participants will gain an understanding of who is a qualified individual; what is a qualifying disability; information about the complaint process and the reasonable accommodation request process.

Group	Format	Length	Who Should Attend
	Instructor	2.5 hours	Affirmative Action Coordinators,Supervisors