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Educational Technology & Service Management

Executive Director, Paul Albert

Classroom Technology and University Events Support

Classroom and Instructional Technologies provides consultation, design, and installation services for adding or upgrading electronic instructional equipment to classrooms located on the Kent Campus. We also provide maintenance on all equipment that we install. We are also responsible for all institutional display and P.A. services for the Kent Campus.

Manager, Bob Minno

Course Management (Blackboard Learn Support)

Course Management provides services to faculty, students and staff for teaching and learning by integrating tools and technologies into their courses. The Course Management group provides phone and email support for faculty using Blackboard. We provide one-on-one consultation to faculty who wish to design and facilitate their Blackboard course. Course Management also conducts group/department training for faculty to meet their specific needs.

Educational Technology Applicant Support

Educational Technology application support group develops and supports education technology solutions that can help faculty, students and staff enhance the teaching and learning experience both in the classroom and in an online environment. We also support other educational technology applications such as Kaltura and KSUPresenter. Kaltura is a video platform allowing for video management and sharing.KSUPresenter allows the creation of slideshow presentations that are automated and can contain voiceover audio.

Manager, Bobbi Bain

IS Administrative Support

IS Administrative Support facilitates the financial and human resource needs of the division. Working collaboratively with the division’s departments, our office provides financial, employment, and administrative services. IS Business Services is responsible for financial planning and management for the division, including accounting and budgeting, financial analysis and forecasting, internal billing, and review of purchasing activities for adherence to university financial policies & procedures.

IS Human Resource Services is responsible for the coordination of recruitment and hiring procedures, providing current employment statistics, maintaining accurate employee records, and assistance in evaluation and classification of new and existing positions.

Director, IS - Finance & Business Operations, John Holik
Manager, Catherine Zapytowski

Service Management

IS Help Desk
IS Help Desk provides customer support to all of Kent State's campuses with 24/7 technology support and communication, including phone support, online support, and multiple in person walk-up technology support locations. We also update knowledge articles, resolve tickets, monitor a quality of tickets, conduct training and also advertise and create division communications.

Manager, Dan Thomas

Federated Desktop Support
Provides efficient, responsive, and courteous IT support to faculty and staff, and provide leadership in planning for the effective use of technology. Find your local support person at

Manager, Jona Burton
Director, Service Management, Jay Frye

IS Communications
Provides print and digital communications for departments within the Division of Information Services. Th team also hosts and attends events to provide information about technology services available to the university community.

Manager, David Cunningham

Systems Development and Innovations

Deputy CIO, Coleen Santee

Application Services

Application Services provides development services related to enterprise software across the organization in a timely manner. The Enterprise Applications team supports Banner and other software and databases used at the overall university level. We maintain the delivered software and create custom processes and features requested by our functional client areas. The main skills used by this team are PL/SQL, Pro*C, Unix scripting, Groovy, and Grails. We support Oracle, SQL Server and MySql databases.

Manager, Chris Muller

Process Evaluation and Improvement
The Process Evaluation and Improvement team provides services to help departments evaluate current processes and identify areas for improvement.

Manager, Holly Slocum

Quality Assurance and Training (Training Resources)

The Training group develops and delivers training to University employees on applications developed and support by the Information Services division. Training can be delivered using numerous methods: traditional classroom with trainer, online web-based with trainer, online self-help tools, printed guides and cheat sheets and online videos. The Quality Assurance group works with project teams to test the software they are developing. They coordinate testing efforts for both manual testing and automated testing.

Team Leader, Carole Pegoraro

SaaS Tech Services

The Kent State SaaS Tech Services provides effective planning, coordination, and management of information technology projects across the university.  They also include a team of Business Systems Analysts that are responsible for gathering project requirements and ensuring the outcome of the project meets the needs of the business.

Manager, Barbara McClintick

Platform and Integration Services

The Platform and Integration Services department manages the University's enterprise content management system (Drupal) and the online Web portal (FlashLine). Its development team also develops rich-internet-applications and mobile applications to meet our institution's diverse needs. Our mission is to provide an enhanced Web and mobile experience to the Kent State University's constituents by developing user-friendly software applications. Technologies include C#.NET/ASP.NET, Java, Groovy on Grails, MSSQL, MYSQL, and Oracle.

Director, Sameer Jaleel

IT Infrastructure Services & Support

Executive Director, Andrea Nunley

Disaster Recovery

Disaster Recovery is responsible for the backup and recovery of university systems.
Team Leader, Don Schafer

IS Infrastructure Engineering

Director, Errol Sancaktar

Client Infrastructure

The Client Infrastructure Group has responsibility for the design and implementation of end user computing devices and accompanying software, as well as email and collaboration products at the university. Areas of work include the university’s Active Directory and desktop management systems, disk encryption and Office 365 and Google. We work closely with field services teams at all eight campuses to ensure a consistent, secure and reliable end user experience across the university.

Manager, Chris Bues

Server Support Group (Maintenance and Engineering)

The Server Support Group is responsible for designing, deploying, and maintaining a secure, reliable, and robust platform for the university’s core critical information resources. We provide both commodity services that meet the everyday needs of our customers as well as highly customized solutions for very specific projects or needs. Experienced engineers will provide a professional consultation and design experience as well as solutions that meet your project and budgetary goals. Areas of expertise include servers, storage, virtualization, cloud computing, directory services, service backups, load balancing, performance, and high availability. Supported server platforms include current versions of Red Hat Linux and Windows operating systems.

Systems Design Architect, Walt Bainey

Data Center Operations

Data Center Operations is responsible for monitoring enterprise services and managing the enterprise data centers at Kent State University. In addition, they perform Examination Scoring and Survey analysis for faculty, Banner printer setup and print job management, Production Batch Job Scheduling, Change Management and Code Promotion, and Server Co-Location services.

Director, Johnson Fisher

Network & Telecom, Engineering & Development

Network and Telecommunication Services is responsible for all of Kent State University's phone and networking needs: Phone/PBX System, Core and Edge Network, Regional WAN and PRI Services, Wireless infrastructure, CatTV, Cu/Fiber Infrastructure, ISP Services, DHCP/DNS/VPN/

Director, Mike Perdue

Senior Network Design Engineer (OPS Support), Joe Raftovich
Network Design Architect, Phil Thomas

Security & Access Management

Security & Access Management is responsible for protecting digital assets through Network and Systems Security, Encryption, Application Security, Identity and Access Management, Security Awareness Training, Copyright Infringement Handling, Cloud Security, Vendor Security Reviews, Standards and Compliance.

Manager, Brendan Walsh