Educational Technology & Service Management

Executive Director, Paul Albert

Service Management

Director, James Raber

Classroom Technology and University Events Support

Classroom and Instructional Technologies provides consultation, design, and installation services for adding or upgrading electronic instructional equipment to classrooms located on the Kent Campus. We also provide maintenance on all equipment that we install. We are also responsible for all institutional display and P.A. services for the Kent Campus.

Manager, Bob Minno

Course Management (Blackboard Learn Support) and Educational Technology Application Support

Course Management provides services to faculty, students and staff for teaching and learning by integrating tools and technologies into their courses. The Course Management group provides phone and email support for faculty using Blackboard. We provide one-on-one consultation to faculty who wish to design and facilitate their Blackboard course. Course Management also conducts group/department training for faculty to meet their specific needs.

Educational Technology application support group develops and supports education technology solutions that can help faculty, students and staff enhance the teaching and learning experience both in the classroom and in an online environment. We also support other educational technology applications such as Kaltura and KSUPresenter. Kaltura is a video platform allowing for video management and sharing.KSUPresenter allows the creation of slideshow presentations that are automated and can contain voiceover audio.

Manager, Bobbi Bain

IS Help Desk

IS Help Desk provides customer support to all of Kent State's campuses with 24/7 technology support and communication, including phone support, online support, and multiple in person walk-up technology support locations. We also update knowledge articles, resolve tickets, monitor a quality of tickets, conduct training and also advertise and create division communications.

Manager, Dan Thomas

IS Communications

Provides print and digital communications for departments within the Division of Information Services. Th team also hosts and attends events to provide information about technology services available to the university community.

Manager, David Cunningham

IS Shared Services

Director, Jay Frye

Federated Desktop Support

Provides efficient, responsive, and courteous IT support to faculty and staff, and provide leadership in planning for the effective use of technology. Find your local support person at

Manager, Jona Burton

IT Training and Outreach

Information Services has a large range of technology workshops available to everyone - students, faculty, and staff. The new training space is conveniently located on the first floor of the Library in room 152, near the computer lab. With brand new computers and two 80” flat panel display screens, the space allows for an interactive training experience that can be customized to the needs of the audience and the content. We have over 30 different workshop offerings to choose from covering Microsoft Office, Google Apps, Adobe Products, Cloud Storage, and more.

Manager, Tom Mahon



Systems Development and Innovations

Deputy CIO, Coleen Santee

IS Administrative Support

IS Administrative Support facilitates the financial and human resource needs of the division. Working collaboratively with the division’s departments, our office provides financial, employment, and administrative services. IS Business Services is responsible for financial planning and management for the division, including accounting and budgeting, financial analysis and forecasting, internal billing, and review of purchasing activities for adherence to university financial policies & procedures.

IS Human Resource Services is responsible for the coordination of recruitment and hiring procedures, providing current employment statistics, maintaining accurate employee records, and assistance in evaluation and classification of new and existing positions.

Director, IS - Finance & Business Operations, John Holik
Manager, Catherine Zapytowski

Process Evaluation and Improvement

The Process Evaluation and Improvement team provides services to help departments evaluate current processes and identify areas for improvement.

Director, Holly Slocum

Quality Assurance

The Quality Assurance group works with project teams to test new development and existing application updates. They coordinate testing efforts with application users for User Acceptance testing. They use automated testing tools to assist with regression testing to ensure changes to not adversely affect our applications.

Team Leader, Carole Pegoraro

Platform and Integration Services

The Platform and Integration Services department manages the University's enterprise content management system (Drupal) and the online Web portal (FlashLine). Its development team also develops rich-internet-applications and mobile applications to meet our institution's diverse needs. Our mission is to provide an enhanced Web and mobile experience to the Kent State University's constituents by developing user-friendly software applications. Technologies include C#.NET/ASP.NET, Java, Groovy on Grails, MSSQL, MYSQL, and Oracle.

Director, Sameer Jaleel



IT Infrastructure Services & Support

Executive Director, Andrea Nunley

Application Services

Application Services provides development services related to enterprise software across the organization in a timely manner. The Enterprise Applications team supports Banner and other software and databases used at the overall university level. We maintain the delivered software and create custom processes and features requested by our functional client areas. The main skills used by this team are PL/SQL, Pro*C, Unix scripting, Groovy, and Grails. We support Oracle, SQL Server and MySql databases.

Manager, Chris Muller

Infrastructure Engineering

The Infrastructure Engineering Group has responsibility for the design and implementation of end user computing devices and accompanying software, as well as email and collaboration products at the university. Areas of work include the university’s Active Directory and desktop management systems, disk encryption and Office 365 and Google. We work closely with field services teams at all eight campuses to ensure a consistent, secure and reliable end user experience across the university.

Manager, Chris Bues

Data Center Operations

Data Center Operations is responsible for monitoring enterprise services and managing the enterprise data centers at Kent State University. In addition, they perform Examination Scoring and Survey analysis for faculty, Banner printer setup and print job management, Production Batch Job Scheduling, Change Management and Code Promotion, and Server Co-Location services.

Director, Johnson Fisher

Infrastructure Operations

Infrastructure Operations is responsible for tools and activities that support the reliable operation of IT infrastructure and applications, including: Change Management, Operations Control Center, Enterprise Monitoring, Core Application Data Services, and Major Incident Management. These services are provided to all departments, enabling them to provide reliable, high performance services to their customers.

Director, Todd Ryan

Network & Telecom, Engineering & Development

Network and Telecommunication Services is responsible for all of Kent State University's phone and networking needs: Phone/PBX System, Core and Edge Network, Regional WAN and PRI Services, Wireless infrastructure, CatTV, Cu/Fiber Infrastructure, ISP Services, DHCP/DNS/VPN/

Manager, Matt Williams 

Security & Access Management

Security & Access Management is responsible for protecting digital assets through Network and Systems Security, Encryption, Application Security, Identity and Access Management, Security Awareness Training, Copyright Infringement Handling, Cloud Security, Vendor Security Reviews, Standards and Compliance.

Manager, Brendan Walsh

Server Support Group (Maintenance and Engineering)

The Server Support Group is responsible for designing, deploying, and maintaining a secure, reliable, and robust platform for the university’s core critical information resources. We provide both commodity services that meet the everyday needs of our customers as well as highly customized solutions for very specific projects or needs. Experienced engineers will provide a professional consultation and design experience as well as solutions that meet your project and budgetary goals. Areas of expertise include servers, storage, virtualization, cloud computing, directory services, service backups, load balancing, performance, and high availability. Supported server platforms include current versions of Red Hat Linux and Windows operating systems.

Systems Design Architect, Walt Bainey