Technical Support

 

Student and Faculty Technical Support
24/7 Support: - 330.672.HELP (4357), 24 hours a day, 7 days a week.
Personalized help: Visit http://support.kent.edu and open a support ticket

List of Compatible Browsers

Mozilla Firefox (Recommended with Blackboard Learn)
Safari
Chrome

How to clear your Browser cookie and cache 

Please view these detailed instructions for clearing your browser cache and cookies. 

Software , Players and Plug-Ins
Java -
In order to access all functions in Blackboard, a user will need to have the Sun Java Run-time Environment (JRE) installed as well. Currently, the only supported JRE configuration with Blackboard is Java 6 Update 13 or higher.

• Download Java for Windows
  
• Download Java Mac OSX Lion

Mac OSX Leopard, and Snow Leopard, come with Java.Use the Software Update feature (available on the Apple menu) to check that you have the most up-to-date version of Java for your Mac.

PDF Browser Plugin (Mac )
Adobe Acrobat Reader
Windows Media Player
Flash Player

 

Last Modified: 8/13/2012