Information Services: TechHelp | 24/7 Online and Phone Support

Kent Campus Support | Regional Campus Support

Information Services: TechHelp

Information Services’ TechHelp support is readily available whenever and wherever you need it. TechHelp.kent.edu is the online home for all of TechHelp’s services. Find support via phone, chat, the Web, or a campus walk-up location.

TechHelp students answer calls and chats at the Helpdesk

24/7 Online and Phone Support

Helpdesk technical assistance is available 24/7 through the online portal and via phone, to all Kent State students, on all campuses.

Online Support Portal Support.kent.edu

Get tech support online by visiting support.kent.edu. Use the portal for the following:

  • Get answers to tech questions using self-service articles
  • Get password, login, and
  • FlashLine assistance
  • Submit online support requests
  • Find and download free and discounted software 
  • Live chat with support staff
24/7 Tech Help Line 330-672-HELP

Contact TechHelp by phone via our technology helpline at 330-672-HELP (4357).

Kent Campus Support

TechHelp: Service and Repair Center

A technician repairs a laptop at the TechHelp Service and Repair Center

The TechHelp Service and Repair Center provides in-person support for your computers, laptops, and mobile devices.

There are two convenient locations, in the Business Administration Building (Room A220) and the Tri-Towers Rotunda. Both locations offer a full range of support for most desktops and laptops including:

  • Hardware repair, installation, and part ordering
  • Virus and spyware removal
  • Software and operating system troubleshooting
  • Network, wireless, and login support
  • iPad service
  • Data recovery
  • Apple- and Dell-authorized warranty service

Most repairs are performed on-site within a short time frame. Walk-ins are welcome—no appointment necessary!

Visit TechHelp.kent.edu or call 330-672-TECH (8324), option 4.

Tech2You technicians scan the wireless signal in a residence hallTechHelp: Tech2You

Tech2You is a mobile service that provides evening and weekend support for all residence halls. Technicians can troubleshoot for cable TV and wireless issues, and provide other basic technical support.

Technicians also perform routine scans to test the wireless signal strength in the residence halls.

Find more information at TechHelp.kent.edu or call 330-672-TECH (8324), option 3.

Students provide assistance at the Library Technology HelpdeskTechHelp: Library Technology Helpdesk

The Library Technology Helpdesk provides walk-up assistance for students with basic technology issues. The desk is located on the first floor in the alcove beside the TechHelp Training Room 152, and is staffed by TechHelp employees during regular semester hours.

Find more information at TechHelp.kent.edu.

 

Security Tip: Be sure anti-virus software is installed on your computer to lower your chances of getting a virus! FREE software is available at software.kent.edu

Regional Campus Support

If you are on a Regional Campus and you need local walk-up technical support, please contact your helpdesk listed below.

A student uses his laptop at the Twinsburg Regional Academic CenterAshtabula Campus

Main Hall Room C234
440-964-4357
helpdesk-ashtabula@kent.edu

College of Podiatric Medicine

216-916-7545 (or 17545)
CPMIT@kent.edu

East Liverpool Campus

Purinton Hall Room 109
Purinton Hall Library
Mary Patterson Building Room 304
330-382-7441
helpdesk-eastliverpool@kent.edu

Geauga Campus

Room 130
440-834-3751
helpdesk-geauga@kent.edu

Twinsburg Regional Academic Center

Room 118
330-888-6351
helpdesk-geauga@kent.edu

Salem Campus

Main Hall Receptionist
330-337-4188
helpdesk-salem@kent.edu

Stark Campus

Main Hall East Wing Lab
330-244-3490
helpdesk-stark@kent.edu

Trumbull Campus

Classroom Admin. Room 122
330-675-8812
helpdesk-trumbull@kent.edu

Tuscarawas Campus

Founders Hall Room A201
330-308-7465
helpdesk-tuscarawas@kent.edu