Information Services: TechHelp
Information Services’ TechHelp support is readily available whenever and wherever you need it. TechHelp.kent.edu is the online home for all of TechHelp’s services. Find support via phone, chat, the Web, or a campus walk-up location.
24/7 Online and Phone Support
Helpdesk technical assistance is available 24/7 through the online portal and via phone, to all Kent State students, on all campuses.
Online Support Portal Support.kent.edu
Get tech support online by visiting support.kent.edu. Use the portal for the following:
- Get answers to tech questions using self-service articles
- Get password, login, and
- FlashLine assistance
- Submit online support requests
- Find and download free and discounted software
- Live chat with support staff
24/7 Tech Help Line 330-672-HELP
Contact TechHelp by phone via our technology helpline at 330-672-HELP (4357).
Kent Campus Support
TechHelp: Service and Repair Center
The TechHelp Service and Repair Center provides in-person support for your computers, laptops, and mobile devices.
There are two convenient locations, in the Business Administration Building (Room A220) and the Tri-Towers Rotunda. Both locations offer a full range of support for most desktops and laptops including:
- Hardware repair, installation, and part ordering
- Virus and spyware removal
- Software and operating system troubleshooting
- Network, wireless, and login support
- iPad service
- Data recovery
- Apple- and Dell-authorized warranty service
Most repairs are performed on-site within a short time frame. Walk-ins are welcome—no appointment necessary!
Visit TechHelp.kent.edu or call 330-672-TECH (8324), option 4.
Tech2You is a mobile service that provides evening and weekend support for all residence halls. Technicians can troubleshoot for cable TV and wireless issues, and provide other basic technical support.
Technicians also perform routine scans to test the wireless signal strength in the residence halls.
Find more information at TechHelp.kent.edu or call 330-672-TECH (8324), option 3.
TechHelp: Library Technology Helpdesk
The Library Technology Helpdesk provides walk-up assistance for students with basic technology issues. The desk is located on the first floor in the alcove beside the TechHelp Training Room 152, and is staffed by TechHelp employees during regular semester hours.
Find more information at TechHelp.kent.edu.
Security Tip: Be sure anti-virus software is installed on your computer to lower your chances of getting a virus! FREE software is available at software.kent.edu
Regional Campus Support
If you are on a Regional Campus and you need local walk-up technical support, please contact your helpdesk listed below.
Main Hall Room C234
College of Podiatric Medicine
216-916-7545 (or 17545)
East Liverpool Campus
Purinton Hall Room 109
Purinton Hall Library
Mary Patterson Building Room 304
Twinsburg Regional Academic Center
Main Hall Receptionist
Main Hall East Wing Lab
Classroom Admin. Room 122
Founders Hall Room A201