Remediate Compromised Gmail Account

You are here


How to Open Gmail Settings:

  1. Login to Gmail at email.kent.edu with your FlashLine credentials
  2. Click the gear icon underneath your name in the upper right corner Gmail Gear
  3. Select “Settings”

Gmail Click Settings


Fix Changed Signature:

  1. Open Gmail Settings
  2. Select the “General” tab along the top
  3. Check the “Signature” section for signatures that you did not set
    • Report any signature that you did not set to security@kent.edu and then delete the signatureGmail Signature Settings

Fix Forwarding:

  1. Open Gmail Settings
  2. Select the “Forwarding and POP/IMAP” tab along the top
  3. Check the “Forwarding” section for forwards that you did not set
    • If there is no forward set, you will see “Add a forwarding address”
      Gmail Add Forwarding Address
    • If there is a forward set up, you will see forwarding options. If the email address in the forward is not one that the user set, please report it to security@kent.edu and then delete the forward
      Gmail Delete Forward

Fix Reply-To Addresses:

  1. Open Gmail Settings
  2. Select the “Accounts” tab
  3. Check the “Send mail as:” section for Reply-To Addresses that you did not set
    • If there is a Reply-to address that you did not set, report it to security@kent.edu
    • Remove the Reply-to address by clicking “edit info,” clearing the fields, and then clicking “Save Changes”
      Gmail Send Mail As

Fix Filters/Inbox Rules:

  1. Open Gmail Settings
  2. Select the “Filters” tab
    • Report any filters that you did not set to security@kent.edu and then delete the filtersGmail Filters

End All Active Sessions:

  1. Login to Gmail at email.kent.edu with your FlashLine credentials
  2. Click on “Details” on the bottom, right-hand side of the screen Gmail Last Account Activity
    • If there is unauthorized activity, please copy it and report it to security@kent.edu
      Gmail Foreign Access
  3. Click the “Sign out all other web sessions” to make sure that you are not logged in anywhere else Gmail Sign Out