Skip Navigation
*To search for student contact information, login to FlashLine and choose the "Directory" icon in the FlashLine masthead (blue bar).



Find out about our services
Three ways to get support
Learn how we provide educational tools for in the classroom and online
Service Name Staff Faculty Students Alumni Guests Special Instructions
Analog Line A A Z Z Z  
Antivirus Software (Personal Computers) A A A Z Z  
Blackboard Collaborate A A A Z Z  
Blackboard Learn - Combine Courses X A Z Z Z Staff: Only for staff member is teaching courses using Blackboard

 
Blackboard Learn - Creating Secure Shared Space A A X Z Z Students: GA/TA positions if teaching a course
 
Blackboard Learn - Group Training A A X Z Z Students: GA/TA teaching courses can attend with faculty
 
Blackboard Learn - Guest Accounts and Access A A X Z Z Students: GA/TA positions if teaching a course
 
Blackboard Learn - Respondus Z A X Z Z Students: GA/TA positions if teaching a course
 
Call Center A A Z Z Z  
Call Handler A A Z Z Z  
Central Print Management for Banner and Famis Printers A A Z Z Z  
Change Management X Z Z Z Z Staff: IS, Critical Application owners
 
Classroom and Instructional Technology - Support A A A Z Z  
Classroom Instructional Equipment - Design and Installation A A Z Z Z  
Classroom Instructional Equipment - Maintenance and Repair A A Z Z Z  
Code Promotion X Z Z Z Z Staff: IS Division staff members who develop and program applications (non-Banner) are eligible to use this service. Other Kent State staff members who develop and program applications that reside on University enterprise servers are also eligible to use this service.
 
Cognos Package Modification A A Z Z Z  
Cognos Reports A A Z Z Z  
Computer Labs - Kent Campus A A A A A  
Content Management for Kent State Websites A A X Z Z Students: Limited to student organizations
 
Courtesy Telephone A A Z Z Z  
Data Backup and Restore Management A Z Z Z Z  
Data Transfer for Personal Devices A A A Z Z  
Databases A Z Z Z Z  
Desktop Support - Local A A X Z Z Students: Determined by department
Guests: Must be working within a department
 
Directory Assistance - Campus Telephone Operator A A A A A  
Directory Services Integration A A Z Z Z  
Disposal of IT Equipment A A Z Z Z  
Document Imaging Application A A Z Z Z  
Email - Distribution Lists/Listserv X X Z Z Z Faculty: Must support university business
Staff: Must support university business
 
Email - Kent State Email Address (Alumnus) Z Z Z A A Alumni: Must be a degreed alumnus
 
Email accounts - shared mailboxes, non-personal accounts X X Z Z Z Faculty: Only administrative and academic department representatives may request this service.
Staff: Only administrative and academic department representatives may request this service.
 
Email for Faculty/Staff - Exchange/Office 365 X X X Z Z Students: Student Employees with supervisor approval
Faculty: Full-time faculty
Staff: Full and part-time staff
Guests: Guests with Approval
 
Enterprise Data Warehouse (EDW) Modification X Z Z Z Z Staff: Data Stewards
 
Enterprise File Transferring Service A A Z Z Z  
Enterprise Search (search.kent.edu) A A X Z Z Students: Limited to student organizations
 
Events - Audio Visual Equipment A A X Z Z Students: University student groups, sororities and fraternities, must support university business
 
Faculty Computer Refresh Z X Z Z Z Faculty: All full time tenure track and non tenure track faculty members are eligible to receive computers in the Faculty Computer Refresh program
 
File Shares - Departmental A A Z Z Z  
FlashLine Guest Account X X Z Z Z Faculty: Must be full-time faculty
Staff: Must be full-time staff
 
FlashLine Portal A A A Z Z  
Game Consoles - Connectivity in Residence Halls Z Z A Z Z  
Google Apps @ Kent State A A A Z Z  
Hardware Installation and Repair (Personal Devices) A A A Z Z  
Instructional Tools - Camtasia Z A Z Z Z  
Internet Service A A A A A Guests: Limited bandwidth
 
Jabber Client A Z Z Z Z  
KSU VPN (Virtual Private Network) A A A Z Z  
Letter Generation A A Z Z Z  
Load Balancing and SSL Offload A A Z Z Z  
Load Testing A Z Z Z Z  
McAfee Endpoint Encryption A A X Z Z Students: Students using University-owned computers 
Microsoft Software A A A Z Z  
Mobile Apps A A A Z Z  
Mobile Device Troubleshooting and Repair A A A Z Z  
Network and Wireless Support (Residence Halls) Z Z A Z Z  
Network Jack A A Z Z Z  
Network Monitoring A A Z Z Z  
Office Telephone A A Z Z Z  
Operational Data Store (ODS) Modification A A Z Z Z  
Password Resets and Password Self-Service A A A A A  
Pharos Lab Printing A A Z Z Z  
Production Job Scheduling X Z Z Z Z Staff: Manager or manager designee
 
Project Development A A X Z Z Students: Limit to student organizations or sponsored by faculty/staff
 
Public Printers A A A A A  
Scanning Services A A Z Z Z  
Security Incident Investigation A A X X X
Students, Alumni, and Guests: Must have a Faculty or Staff sponsor 
Server Colocation A A Z Z Z  
Servers - Virtual, Physical, and Physical to Virtual Conversions A A Z Z Z  
Software Discounts - Adobe Creative Suite and Mathematica A A A Z Z  
Software Installation/Troubleshooting (Personal Computers) A A A Z Z  
Software Support A A A A A Guests: Must be working within a department
 
Statistical Software - license coordination and distribution X X Z Z Z Faculty: Some restrictions may apply based on licensing agreement
Staff: Some restrictions may apply based on licensing agreement
 
Statistical Software - student downloads and purchases Z Z A Z Z  
Storage Management A A Z Z Z  
Support.kent.edu - Technology Support Portal A A A Z Z  
Systems Design Consultation A A Z Z Z  
Tech at Night: After-Hours Tech Support in the Residence Halls X X X Z Z Staff: Must live in a residence hall
Faculty: Must live in a residence hall
Students: Must live in a residence hall
 
Technology Support - by Phone A A A A A  
Technology Support - In Person A A A X X Alumni: Limited support on personal computing issues
Guests: Limited support on personal computing issues
 
Technology Support - Online/Self-Service A A A A A  
TelCo Line A A Z Z Z  
Teleconference A A Z Z Z  
Telephone Headsets A A Z Z Z  
Telephone Number A A Z Z Z  
The Tech Spot: Personal Computer Support/Repair A A A Z Z  
Training - Personalized Technology Training (fee based) A A A Z Z  
Training for Information Services Supported Applications A A Z Z Z  
Unified Messaging A A Z Z Z  
Video - Live Stream A A Z Z Z  
Video Conferencing A A X Z Z Students: Limited to academic needs
 
Video Hosting (KSUtube) - Academic Materials A A A Z Z  
Virus/Spyware Removal (Personal Computers) A A A Z Z  
Visual Design - electronic delivery X A Z Z Z Staff: Request must be related to learning and instruction.
 
WAN - Wide Area Network A Z Z Z Z  
Warranty Service - Personal Computers A A A Z Z  
Web Application - Hosting A A Z Z Z  
Web Applications A A Z Z Z  
Web-based Tools for Education (Development) Z A X Z Z Students: Faculty sponsored TAs/GAs
 
Windows Application Support, Troubleshooting, Installation A A Z Z Z  
Wired Network Connection A A A Z Z  
Wireless Access Point (WAP) A Z Z Z Z  
Wireless Network (FlashZone) A A A A A Guests: Limited bandwidth