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Change Management

This service provides controls that protect availability and quality of services while changes are made to the IT infrastructure and services. This service maintains and manages the IS Change Schedule, grants and removes user access to the IS Change Schedule, and approves or rejects proposed changes.

Costs associated with this service

No Charge

How to request this service

For requests for access or inclusion on the distribution e-mail list, or for information on the requirements and formats for Change Entries and Outage Reports:

Contact Johnson Fisher, IS Director, or send an e-mail to IS_CAB@kent.edu, the IS Change Advisory Board.

One-on-one discussions on Change Management for Information Services at Kent State can also be requested through these contacts.

Service delivery process

Expected response time for acknowledgement:
2 business days for user access requests. For requests to schedule a change, it will take one to five business days for acknowledgement, depending on date entered.

Expected response time for fulfillment:
4 business days for user access requests. For requests to schedule a change, it will take a variable amount of time, depending on complexity and dependencies of the proposed change.

Service delivery hours:
The IS division holds weekly meetings to review and approve requests to schedule a change. The CAB meets Thursday afternoon to review the proposed changes entered onto the IS Change Schedule. The change management team meets Friday morning to approve postpone or reject.

Additional information

Contact CAB to request access

Service provided by: IS Operations
Last revised: 2013-05-01 08:30:16



Customers eligible to request:

Staff Faculty Students Alumni Guests
         

Staff: IS, Critical Application owners

Support Information

support.kent.edu
Phone: 330-672-HELP (4357)