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Classroom Instructional Equipment - Maintenance and Repair

Maintenance on classroom instructional equipment includes cleaning, inspecting, repairing and inventory.

Costs associated with this service

A cursory diagnosis is conducted at no charge.

For technologies that directly support instruction there is no charge for labor, however, a charge-back for the actual cost of the repair including any related shipping costs will apply.

For non-academic technologies charges are based on time and materials.

How to request this service

Call 330-672-1846

Or submit a Support Ticket at support.kent.edu. Choose Request Type, "Audiovisual (AV) Requests and Issues".

Service delivery process

Expected response time for acknowledgement:
Acknowledgement is immediate if submitted by a Technology HelpDesk ticket or by phone.

The majority of this activity is provided by routine and scheduled preventative maintenance and inspection and not by a service request. See Classroom and Instructional Technology Support for customer requests for support.


Expected response time for fulfillment:
Fulfillment time is determined based on the complexity of the work required.

Service delivery hours:
Fall and Spring Semesters
Monday - Friday, 7:30 a.m. - 10 p.m.
Saturday, 8 a.m. - 5 p.m.

Intersession and Summer Semesters
Monday - Friday, 8 a.m. - 5 p.m.

Service provided by: Classroom and Instructional Technologies
Last revised: 2013-05-01 09:54:43



Customers eligible to request:

Staff Faculty Students Alumni Guests
         

Support Information

Support Contact:

During regular business hours call 330-672-1846.

After Hours Support:

Submit a Support Ticket at support.kent.edu and choose the Request Type, "Audiovisual (AV) Requests and Issues"

Or call 330-672-HELP (4357).