Provides application support / troubleshooting / installation for a large range of typical (and some atypical) Microsoft Windows-based applications.
Costs associated with this service
Cost is quoted based on requirements and server configuration.
How to request this service
Submit a Support Ticket at support.kent.edu. Choose the following:
- Request Type: Shared Drives, File Shares, and Backups
- Shared Drive Detail: Create New File Shares Service
or call 330-672-HELP (4357).
NOTE: This service is provided in order to support official university functions. It may be requested by any person responsible for implementing or maintaining a service in support of university business.
Service delivery process
Expected response time for acknowledgement:
Requests are immediately acknowledged by the helpdesk system. Acknowledgement of a request will be received within 3 business days from an IS representative. A representative from IS Server Support will contact you for additional technical information.
Expected response time for fulfillment:
The time it takes to fulfill requests will vary depending on complexity of requirements.
Service delivery hours:
Monday - Friday, 8 a.m. - 5 p.m.
Excluding university breaks
Service provided by: Server Support Group
Last revised: 2013-05-02 14:04:16
Customers eligible to request: