March 28, 2011, Kent OH -- Customer satisfaction, measured by surveys and benchmarks from Apple Inc., shows The Tech Spot @ ResNet -- Kent State Universityâ€™s computer care center -- significantly outperforming other repair centers throughout the country.
The Tech Spotâ€™s excellent customer service rating is a measure of its Apple Macintosh repair work, factoring in turnaround time, repair quality and professionalism. Through its Apple-certified service, The Tech Spot provides the Kent State community quick and convenient on-site repair for personally owned Macs.
The service has become increasingly popular with the Kent community, due in part to its convenience. â€œWe are located central to most students who live on campus and provide easy access to the rest of the Kent community as well,â€ said Mike Carson, Senior IT User Support Analyst. â€œIn addition, our repair service usually has quicker turnaround time than that of most Apple Stores or when sending in your system for repair.â€
Many services are provided free of charge under the AppleCare warranty, with additional repair work available at competitive rates.
The Tech Spot began offering Apple certified warranty repair last spring semester, as well as other Mac-related services such as software installation and data backup and recovery. It has repaired nearly 90 Macs under warranty to date, ranging from non-working power adapters to faulty logic boards, and has provided general service for more than 500 Macs this year.
Apple customer satisfaction surveys measure such criteria as repair time, documentation and willingness to provide timely updates. Carson said the results not only demonstrate The Tech Spotâ€™s commitment to a great customer experience, but also increase reimbursement rates from Apple, allowing The Tech Spot to continue offering affordable service in the future.
Taking charge of the repairs are four Apple-certified TECHnicians who have undergone extensive hardware and software training before and after receiving their certifications. â€œStudents who go through the certification process to become an Apple Certified Macintosh Technician gain a great amount of experience, not only in repairing computer and network hardware, but also in customer service,â€ Carson said.
The Tech Spot is always looking for new TECHnicians to join its Apple repair team, as well as their other areas of support, such as Dell warranty repair, virus & spyware removal, data backup and recovery, operating system installation and more. Students can apply via the web at www.kent.edu/is/techspot/apply/ .
â€œSince becoming an ACMT, I've had a wonderful experience helping Apple users with repairs and replacements,â€ said Joe Carioti, a student Apple TECHnician. â€œIt's an excellent feeling helping to complete the sometimes painful warranty repair process in a quick, hassle-free experience for students, faculty and staff.â€
For more information about The Tech Spot @ ResNet in Tri-Towers Rotunda, visit http://techspot.kent.edu or call (330) 672-TECH (8324).
Press Contact: Christopher Hallahan, Marketing Coordinator, firstname.lastname@example.org, 330-672-3031