Information Services

Kent State Helpdesk

330-672-HELP (4357)

Helpdesk services are available 24/7 all year - including holidays.

The Tech Spot @ ResNet
Complete Computer Care for students, faculty and staff.

Visit The Tech Spot web site for services, hours and directions.

Training Materials and Documentation

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Rosters and Grades Enter Grades in FlashFast PDF Enter Grades: Tips for Faculty PDF Grade Submission Deadlines Link FlashFast for Faculty MS Word FlashFast Rosters PDF Flash Grade Change Quick Reference NEW 6-7-13 PDF Grade Change User Guide NEW 6-7-13 PDF Grade Change Form Approval Flash Grade Change Search & View Forms Flash Advising Advisor Maintenance in INB PDF DKS Scheduler User Guide PDF Dynamic Student Checklist Emulator PDF FlashFast for Advisors PDF GPS Auto Advisor Assigner PDF KAPS Exception Processing PDF Non-Course Requirement Tracking PDF Undergraduate Change of Program PDF Flash Admissions Admissions INB View Guide Word Graduate Admission Banner INB Word Graduate Admission Workflow Job Aid Word Graduate Admission Workflow User Guide Word Import Transcripts to AppXtender PDF View Admission Documents--PC Version PDF View Admissions Documents--Mac Version PDF Other Banner Student Processes Course Scheduling - See Academic Scheduling Center Link Course Scheduler Introduction, Self-Study PDF Section Title Change Workflow Part 1 Flash Section Title Change Workflow Part 2 Flash Banner 8 Scheduler Quick Reference Word Course Catalog Update Workflow PDF Registration Override Permission (SFASRPO) PDF Scholarship Payment Authorization Work Flow Flash Scholarship Payment Authorization Job Aid PDF Cognos Consumer Cognos Basics 1 Flash Cognos Basics 2 Flash Cognos Organization Flash Cognos Practice Exercises PDF Cognos Portal Flash Cognos Quick Reference Word Cognos Reports Flash Save Cognos Report to Excel Word Online Report Inventory Link QuickAddress Pro QuickAddress Pro Part 1: Introduction and Tips Flash QuickAddress Pro, Part 2: Typedown Searching Flash QuickAddress Pro, Part 3: Single Line Searching Flash QuickAddress Pro User Guide PDF QuickAddress Pro Orientation PPT QuickAddress Pro Practice Exercises PDF Citrix GoToMeeting and GoToWebinar Computer Setup (Citrix) PDF GoToMeeting iPAD (does not work with GoToWebinar) PDF GoToWebinar Attendee Guide PDF	Workflow and Imaging Document Imaging PDF Workflow General Reference PDF Workflow Proxy, Enabling Flash Workflow Update Nov. 2008 Word Information Services Code Promotion Workflow PDF Finance and Purchasing Please contact Melissa Cope at 330 672-8652 to request Financial systems training. Contact Tammy Slusser at 330 672-4540 for assistance with access to Financial systems. Banner Finance Training Materials Link Accounts Payable Forms Link Chart of Accounts Lookup Link Expense Reimbursement PDF FlashCart - What's New in 9.2 PDF Kronos Please contact Lisa Heilman at 330 672-8640 to request Kronos training. Banner General Reference and Information Add Forms to My Banner From a Form PDF Add Form to My Banner From Menu PDF Banner Form Naming Conventions PDF Banner Navigation Basics PDF Data Standards PDF Banner Keystroke Shortcuts PDF Banner Quick Review PDF Person Search PDF Quick Reference Navigation Guide PDF Reducing Your Name Search Results PDF Turning On 7-Character Code PDF FlashLine Portal FlashLine Log In and Navigation Link Human Resources Change Personal Information (Address, Phone, Email): See Employee Self Service Employee Self Service PDF EPAF: PT Faculty and Graduate Assistant Appointments Rev. 4-16-12 PDF EPAF: Unclassified Appointment Renewals PDF Leave Reporting PDF Leave Report Approval Word Position Request Authorization, Initiate & Submit Word Position Request Authorization Approval Word Pay Stubs : See Employee Self Service Tax Forms : See Employee Self Service Tuition Benefit Request PDF Voluntary Separation Workflow Word University Libraries' OCPM Training Link