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Policy Details

4 -02.102

Operational policy regarding general nonacademic grievance procedure for students

(A)       Purpose. The purpose of the general nonacademic grievance procedure for students is to ensure fair and equitable treatment for all students, eliminate nonpermissible discrimination and unwarranted dissatisfaction, and resolve problems that occur in the nonacademic area so that constructive educational and developmental relationships can be maintained.

 

(B)       Procedural standards.

 

(1)       The immediate supervisor.

 

(a)       The aggrieved student will bring the situation to the attention of the immediate supervisor of the aggrieving staff member within ten class days of the occurrence of the problem generating the grievance, explaining the nature of the problem and proposing a suggested solution.

 

(b)       After being informed verbally about the grievance, the supervisor will investigate and provide a solution or an explanation to the student within five days.

 

(c)        In the event the supervisor fails to respond to the grievance within five class days or if the student is not satisfied with the response, the student may proceed to step two.

 

(2)       The department/program head.

 

(a)       If the answer or settlement the supervisor gives the student does not clear the situation, the student will be allowed five class days to refer his/her problem in writing to the appropriate department/program head.

 

(b)       The student should obtain a general nonacademic grievance report from the office of the dean for student affairs or the office of campus life where he/she may also obtain consultation in preparing the written presentation of his/her problem.

 

(c)        The department/program head will provide an answer to the student grievant within five class days of his/her written presentation of the grievance.

 

(d)       In the event the department/program head fails to respond to the grievance within five class days or if the student is not satisfied with the response, the student may proceed to step three.

 

(3)       The vice president for enrollment management and student affairs.

 

(a)       If the student grievant is dissatisfied with the solution provided by the department/program head, he/she will have an additional five class days to appeal his/her grievance to the vice president for enrollment management and student affairs. When the vice president for enrollment management and student affairs receives the grievance report, the he/she will determine if steps one and two were followed. If steps one and two have been followed, vice president for enrollment management and student affairs will:

 

(i)         Talk with the student to get further clarification of the problem.

 

(ii)        Talk with the supervisor and department/program head to get further clarification of the problem.

 

(iii)       If necessary, schedule a meeting between the student, the department/program head, and the vice president for enrollment management and student affairs. The vice president for enrollment management and student affairs will record all proceedings of the meeting and will provide all concerned with copies of the minutes of the meeting.

 

(4)       After careful consideration of all facts and consultation with the appropriate vice president, but within five class days, the vice president for enrollment management and student affairs will render a final and binding decision in writing to the student and department/program head.

 

Effective: June 1, 2007  

Prior Effective Dates: 8/1/1983, 6/21/1995, 5/28/1997  

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