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SAS Online Services

SAS Online Services is a web-based tool for students registered with Student Accessibility Services that allows you to electronically e-mail accommodation letters to your professors. Students utilizing testing accommodations will also use SAS Online Services to schedule any exams or quizzes that you want to complete in the SAS office. General guidelines and step-by-step tutorials for accessing SAS Online Services are provided below. 

SAS Online Services Guidelines:

  • Once you have completed your registration with SAS, you will receive an email with a temporary username and password that you can use to login to SAS Online Services. After successfully logging into SAS Online Services with your temporary username and password, you will be prompted to create a personalized username and password. You may then update or edit your profile, register your semester classes, request accommodation letters, and schedule exam or quiz appointments (if applicable).
  • You must request accommodation letters each semester through SAS Online Services in order to access your accommodations. Please make sure to request your accommodations in a timely manner as some accommodations require advanced preparation and planning.
  • Professors are not obligated to provide you with classroom accommodations if you have not provided your accommodation letter.
  • Accommodation letters will be e-mailed to you and to your professors upon your request through SAS Online Services. 
  • It is also important to remember that if you drop or add a class throughout the semester, you are responsible for updating the class information in SAS Online Services.  
  • SAS recommends that you meet with your professors at the beginning of each semester to discuss your accommodation needs for the class. Make certain that you are familiar with the syllabus and the course requirements so that you can address any questions or concerns you may have regarding the application of your accommodations. Please remember that you do not need to identify the nature of your disability to your professors; however, many students have found it helpful to discuss their specific learning styles with their professors.  

SAS Online Services Tutorials:

  • Resetting your Username and Password 
  • Requesting your Accommodation Letter
  • Checking the Status of your Accommodation Letter Request
  • Modifying your Accommodation Letter Request
  • Scheduling, Modifying, or Canceling Exams


How to reset your SAS Online Services username and password:

Step 1:  To change your username and/or password for SAS Online Services, please go to SAS Online Services.

Step 2:  Click 'Reset My Password' on the left menu.  

Step 3:  Enter your current username and click 'Reset My Password'. Your username and password has been reset. Your new temporary username and password information will be emailed to your Kent State email address. 

Step 4:  Next, click 'Sign In' on the SAS Online Services homepage. Enter the temporary username and password and click 'Sign In'. You will now be prompted to select a new username and/or password.

If you need assistance please feel free to contact SAS at 330-672-3391, email us at sas@kent.edu, or stop by our office located in room 23 in the DeWeese Center.


How to request your accommodation letter(s):

Step 1:  To request accommodation letters for your classes, please go to SAS Online Services.

Step 2:  Log into SAS Online Services using your username and password information. If this will be your first time logging into SAS Online Services and you have not received an email with your temporary username and password, please contact SAS at 330-672-3391 or sas@kent.edu for assistance. 

Step 3: Once you have successfully logged in, scroll down to “Select Accommodations for Your Class” located in the middle of your Overview page.  Next, select each class in which you are requesting accommodations then click, “Step 2 – Continue to Customize Your Accommodations.” 

Step 4: Select the accommodation(s) that you would like to request for each class. Then, click 'Submit Your Accommodation Request'. Your class details will be displayed and your accommodation letter(s) status will show as “requested.” 

Step 5: Please check your profile in SAS Online Services in one business day to verify that your request(s) has been approved. Once SAS completes your request(s), your accommodation letter status will show as “approved” and your accommodation letter(s) will be emailed to your professors.

If you need assistance please feel free to contact SAS at 330-672-3391, email us at sas@kent.edu, or stop by our office located in room 23 in the DeWeese Center.



How to check the status of your accommodation letter request:

Step 1:  To check the status of your accommodation letter request(s), please go to SAS Online Services.

Step 2:  Log into SAS Online Services using your username and password information.

Step 3: Your accommodation letter request(s) and status will be displayed on the “overview” page of your “dashboard” or you may click 'List Accommodations' on the left menu bar. The current term will be displayed; however, if you would like to view accommodation letters for a different semester click, 'Previous Term' or 'Next Term' until you reach the semester you want to view. Once SAS completes your request(s), your accommodation letter status will show as “approved” and your accommodation letter(s) will be emailed to your professors.

If you need assistance please feel free to contact SAS at 330-672-3391, email us at sas@kent.edu, or stop by our office located in room 23 in the DeWeese Center.


How to modify your accommodation letter request:

Step 1:  To modify your accommodation letter request(s), please go to SAS Online Services.

Step 2:  Log into SAS Online Services using your username and password information.

Step 3: Your accommodation letter request(s) will be displayed on the “overview” page of your “dashboard” or you may click 'List Accommodations' on the left menu bar. Next, click 'Modify Request'  located next to the title of the class in which you want to modify your accommodation letter. Once you have made your selection(s), click 'Update Request'. If you wish to cancel your accommodation letter request(s), click 'Cancel Request'.

Step 4: Please check your profile in SAS Online Services in one business day to verify that your request to modify and/or cancel your accommodation letter request(s) has been approved. Once SAS completes your request(s) your accommodation letter status will show as “approved” and, if applicable, your updated accommodation letter(s) will be emailed to your professor(s).

If you need assistance please feel free to contact SAS at 330-672-3391, email us at sas@kent.edu, or stop by our office located in room 23 in the DeWeese Center.


How to schedule, modify, or cancel exam(s) in SAS:

Step 1:  To schedule, modify or cancel an exam you want to schedule and/or have scheduled to take in the SAS office, please go to SAS Online Services.

Step 2:  Log into SAS Online Services using your username and password information.

Step 3: Once you have successfully logged in, click 'Alternative Testing' on the left menu bar.  

Step 4: Select the class that you want to schedule an exam to take in SAS and click 'Schedule Exam'. Next, enter the date and time when you will take the exam, select the accommodations you will use for the exam and click 'Add Exam Request'.  

Please note that all exams must be scheduled three business days in advance. All exams should be taken on the same day and time of your class unless you receive permission from your professor to take the exam at a different day and/or time. SAS requires verification of this permission from your professor.

Also, SAS collects exams 15 minutes before closing during the academic year and 30 minutes before closing during final exams week.  Please schedule your exams accordingly.

Step 5: If you want to modify the date, time and/or accommodations requested for an exam scheduled to be taken in SAS click 'Modify Exam Request' next to the exam you want to modify. Next, make the necessary changes to your exam request and click 'Update Exam Request'.  

Step 6: If you want to cancel an exam scheduled to be taken in SAS click 'Cancel Request' next to the exam you want to cancel.

If you need assistance please feel free to contact SAS at 330-672-3391, email us at sas@kent.edu, or stop by our office located in room 23 in the DeWeese Center.