Selected Refereed Publications

• Matteson,M. L., & Miller, S. S., (2012). A study of emotional labor in librarianship.   http://dx.doi.org/10.1016/j.lisr.2012.07.005
• Matteson, M. L., & Miller, S. S., (2012). Emotional labor ins librarianship: A research agenda. Library and Information Science Research, 34(3), 176-183.
  
• Matteson, M. L., Salamon, J., & Brewster, L. (2011). A systematic review of research on live chat service. Reference and User Services Quarterly, 51(3).  
• Matteson, M. (2011). The research habits of graduate students and faculty: Is there a need for reference sources? In S. Polanka, (Ed.), E-Reference context and discoverability in libraries: Issues and concepts. IGI Global.
• Matteson, M. L. (2010). The impact of group interaction on shared cognition: An analysis of small group communication. Advances in Library Administration and Organization, 29, 37-106. 
  

• Jaeger, P. T., & Matteson, M. L. (2009). e-Government and technology Acceptance: The case of the implementation of Section 508 guidelines for websites. Electronic Journal of E-Government, 7(1).

•  Matteson, M. L. (2008). Integrating theory and practice: The role of the professional library association. Library Administration & Management 22(1).

•  White, M. D., Matteson, M. L., & Abels, E. (2008). Beyond dictionaries: Understanding the information needs and information seeking behaviors of professional translators.Journal of Documentation, 64(4).

Selected Presentations

• Matteson, M. L., Miller, S. S. (2012). Emotions at work: An examination of emotional labor in librarianship. Library Research Round Table, American Library Association Annual Conference. June 23, 2012, Anaheim, CA.
• Matteson, M. L. (2012). Emotional labor in libraries: Exploring measures and methods. 4th International Conference on Qualitative and Quantitative Methods in Libraries. May 22-25, 2012, Limerick, Ireland.
• Matteson, M. L. (June, 2007). The impact of group interaction on shared cognition: An analysis
  of small group communication in libraries. American Library Association Library Research
  Roundtable Forum, Washington, D.C.
  
• Matteson, M. L. (May, 2007). The impact of group interaction on shared cognition: An analysis
  of small group communication. Connections 2007 Conference, Philadelphia, PA.   
  
• Matteson, M. L., Karagol-Ayan, B., & Sidhu, T. (2005, October). An insider's look at
  BRIDGE - the Bilingual Resource Inference and Dictionary Generation Environment.
  Presented at the University of Maryland College of Information Studies Research Seminar
  Series.