Special Topics & Webinars

 
Special Topics are held on a demand basis and may be canceled due to low enrollment.

Special Topics Registration
Call Mona Zink at 330-244-3508 between 8 a.m. - 5 p.m.


SPECIAL TOPIC: DELIVERING DYNAMIC PRESENTATIONS
Facilitator - Lisa Waite, M.A.
Friday, June 2, 2017
8:30 a.m. - 4:30 p.m
$345

Do you have an important message to get across? Is public speaking one of your top fears? If your presentations are not delivered in a confident and interesting way, chances are your message will not be heard.  Poor presentation and speaking skills can derail a career. Learn how to make the “hotseat” your friend and deliver memorable, career-enhancing presentations. From engaging introductions to dynamic closings, participants will build skills and proficiency in: 

  • Managing performance anxiety
  • Tailoring your presentation to your audience
  • Identifying and organizing main points
  • Creating “stage” presence
  • Creating and managing visual aids

WEBINAR: DEALING WITH DIFFICULT BEHAVIORS
Facilitator - Ron Smith
Tuesday, June 13, 2017
10 - 11 a.m.
Complimentary

Do you have a coworker that seems impossible to work with? Ever wondered why the person acts that way….and gets away with it? This webinar will focus on identifying and addressing the most common difficult workplace behaviors. Participants explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. Participants will understand the importance emotions and stress play in dealing with difficult encounters. They will also learn to identify trigger words, reframe reactions, learn to address the seven most common difficult behaviors and demonstrate how to give constructive feedback.

REGISTER HERE


SPECIAL TOPIC: EXCELLING AT EXCEL
Facilitator - Ted Younessi
Thursday, June 22, 2017
8:30 a.m. - 4:30 p.m
$295

Everyone is familiar with Excel, but how many actually “know” Excel? This course is designed to help beginning and avid users learn new tips and features in Excel. Participants will:

  • Become familiar with spreadsheet terminology and the fundamental concepts of Microsoft Excel (including identifying Excel window components, navigating worksheets, and downloading templates) 
  • Learn the basics of entering and editing text, values, and formulas, and how to save workbooks in the native Excel format, as well as in other formats
  • Learn how to move and copy data and formulas, how to determine absolute and relative references, and how to work with ranges, rows, and columns
  • Learn how to use simple functions, and how to easily apply formatting techniques to worksheet data
  • Create and modify charts, and work with graphics
  • Learn how to review workbooks for spelling errors, modify page setup, and print worksheets.

This course focuses on the skills “real users” need to be productive immediately in Microsoft Excel. Our instructor is great at modifying the training to best suit “participant needs,” so participants can ask plenty of questions and get the answers they need.


SPECIAL TOPIC: CRITICAL CONVERSATIONS: TOOLS FOR TALKING WHEN STAKES ARE HIGH
Facilitator - Chris Perrow
Wednesday, July 12, 2017
8:30 a.m. - 12:30 p.m
$195

Effective communication is the backbone of any successful relationship, personal or professional.  In the course of some conversations however, if the stakes are high and opinions vary, emotions may also tend to run strong and the normal conversation frequently escalates into a crucial conversation, often ending in negative consequences or results. This workshop is based on the highly acclaimed book Crucial Conversations by Kerry Patterson, Joseph Green, Ron McMillan and Al Switzer. Participants will learn proven skills for how to identify and navigate crucial conversations and create positive outcomes. At the conclusion of this workshop, participants will be able to:

  • Identify a crucial conversation
  • Recognize their “Style Under Stress”
  • Understand the process for creating positive outcomes in their crucial conversations
  • Practice and apply this skill set to their own specific scenarios

SPECIAL TOPIC: TRAIN-THE-TRAINER TIPS: STOP TALKING AND LET THEM LEARN
Facilitators - Ned Parks and Faith Sheaffer-Polen
Thursday, Aug. 3 and Friday, Aug. 4, 2017
8:30 a.m. - 4:30 p.m.
$690

Here is the hard truth: If your learners are passively sitting and listening to you talk, they are not learning much. This practical workshop allows you to walk away with your own goals, lesson plans and delivery strategies, paired with practical teaching time, feedback and discussion. Create and practice your own training content and learn dozens of best practices for engaging adult learners and energizing your programs whether you are still learning or a seasoned professional. Participants will:

  • Learn the four steps to training development and delivery using the TIPS model
  • Create a training template based on adult learning principles and high engagement
  • Learn creative ways to use media as an enhancement to learning rather than an impediment
  • Present a brief presentation and receive group and individual coaching support

WEBINAR: KNOWLEDGE MANAGEMENT
Facilitator - Edwin K. Morris
Thursday, Aug. 10, 2017
10 - 11 a.m.
Complimentary

What is knowledge management? As a force for organizational empowerment it is essential. We welcome you to the future through a discussion on how knowledge management can integrate into your organization's mission and operations to enable a sustainable knowledge resource. This intellectual capacity designs the foundation of many industries. Join the conversation and let us find the knowledge ecosystem together. 

REGISTER HERE


SPECIAL TOPIC: ONENOTE
Facilitator - Loretta Harland
Wednesday, Aug. 16, 2017
8:30 a.m. - 12:30 p.m
$195

Unleash your imagination with OneNote; a digital notebook for capturing and organizing meeting notes, classroom notes, to-do lists, ideas, clips from the web and more. In this three-hour session participants will:

  • Learn how to collaborate with co-workers to concurrently author and edit work 
  • Leverage Office 365 tools to quickly email, print, share and manage information
  • Create notebooks, sections and pages 
  • Customize templates 
  • Attach files and work with images
  • Set permissions and password protections

SPECIAL TOPIC: PREPARING FOR THE ISO TRANSITION
Facilitators - Larry Bridges and Dan Nicol
Thursday, Aug. 31, 2017
7:30 - 10 a.m.
Complimentary

The ISO transition period is now. Are you ready for September 2018? Join us for a free, informational breakfast seminar. Hear from our ISO subject matter experts as they walk you though the changes required and provide helpful guidance for a successful transition.

AGENDA
7:30 - 8 a.m. Registration | Breakfast | Networking
8 - 9:15 a.m. Presentation
- New Direction of the ISO 9001:2015 Standard
- Key Changes to the Standard and Tips for Implementation
- Guidance for Continual Improvement and Best Practices: Lean and ISO 9001
9:15 - 9:30 a.m. Question & Answer Session
9:30 - 10 a.m. Final Remarks & Networking

REGISTER HERE


SPECIAL TOPIC: PMP EXAM PREPARATION
Facilitator - Loretta Harland
Monday, Sept. 25 through Friday, Sept. 29, 2017
8:30 a.m. - 4:30 p.m.
$1,725

The PMP Exam Preparation Course provides students with the all knowledge they need to pass the Project Management Institute’s (PMI)® PMP (Project Management Professional) certification exam. This course includes five days of instructor led intense focus as well as practice exams, quizzes, quick reference guides, and all the necessary materials and post-class support for passing the exam. 

  • Learn about the exam and what it takes to apply for it 
  • Save time by studying only the materials necessary for passing the exam
  • Rely on quick reference materials to enable learning
  • Acquire tools and techniques you can apply in the real world 
  • Test your knowledge throughout the course with practice exams​

SPECIAL TOPIC: SUPERVISORY BOOT CAMP
Facilitator - Faith Sheaffer-Polen
Friday, Oct. 27, 2017
8:30 a.m. - 4:30 p.m
$345

Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles? This full-day Supervisory Boot Camp can help. Participants will:

  • Learn the five basic management functions and three critical skills needed to succeed
  • Receive clarification of their new role and the new responsibilities and accountabilities to their team, peers, managers, and organization
  • Complete a SWOT analysis for the organization and for their team
  • Identify how a supervisor must think, what they must say, and how they must behave
  • Review Federal and State Employment Laws and how they impact a supervisor's daily work

SPECIAL TOPIC: CRUCIAL SKILLS FOR CREW LEADERS
Facilitator – Diane Helbig
Tuesday, Nov. 7, 2017
8:30 a.m. - 12:30 p.m.
$195.00

Crew leaders succeed when they have a system they can implement on a consistent basis to ensure performance and productivity are realized. Three aspects of crew leadership – goals, empowerment, and communication – work in harmony to ensure not only shift success, but company success. Crew Leaders will learn how the goals of the company and the goals of the workers intersect as well as how to communicate in ways that engage commitment of the crew. Participants will:

  • Learn how company, department and individual goals support each other
  • Discover the impact of communication styles including tone, words, and intention
  • Determine the best way to get the crew to buy-in to a performance plan on a daily basis
  • Leave with a plan they can implement and monitor for effectiveness