Special Topics & Webinars

Tuesday, May 9, 2017
10 - 11 a.m.

Do you have a coworker that seems impossible to work with?  Ever wondered why the person acts that way….and gets away with it? This webinar will focus on identifying and addressing the most common difficult workplace behaviors. Participants explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. Participants will understand the importance emotions and stress play in dealing with difficult encounters.  They will also learn to identify trigger words, reframe reactions, learn to address the seven most common difficult behaviors and demonstrate how to give constructive feedback.


Facilitators - Dr. Phil Kim, Dr. Kay Potetz, Kristy Frieden, Lisa Waite
Tuesday, May 23 and Wednesday, May 24, 2017
8 a.m. - 4:30 p.m

Have you completed foundational skills and are now asking: what next? Elevate from a management mind-set to one of a true leader by obtaining higher level skills that transfer immediately to the workplace. After just two days, participants emerge with fresh insights into leadership best practices, new research on motivating people and groups, and tips on managing organizational change. This certificate program is continuously updated as leadership needs evolve with the changing marketplace. The four topics below will be covered during this two day certificate program. 

Facilitator - Phillip Kim, Ph.D.

Emotional intelligence (EI) has become a popular topic within organization development.  However, there has been limited practice in how this relates practically to a company and specifically how to develop leaders within the organization. Understanding EI is vital in developing critical competencies such as self-awareness, intrinsic motivation, empathy and social skills. Upon completion of this training, participants will learn how to incorporate Emotional Intelligence skills to improve performance in:

  • Personal Development
  • Building Relationships
  • Change Management
  • Decision-Making
  • Participative Management
  • Work-Life Balance

Facilitator – Kay Potetz, Ph.D.

Appreciative Inquiry (AI) emerged from the research of David Cooperrider at Case Western Reserve University in Cleveland. It is a collaborative, strengths-based approach to personal and organizational development that is proving to be highly effective in thousands of organizations around the world. Appreciative Inquiry builds on the best of “what is” and leads to lasting, sustainable change.

If your current methods of employee motivation are less than successful or lead to only short-term changes, this program is for you. At the end of the program, participants will be able to:

  • Discuss the changes in the workforce and their effect on motivation
  • Recall and analyze traditional approaches to motivation
  • Discuss the mental locks that prevent us from being creative
  • Describe expectancy theory and equity theory
  • Explain Appreciative Inquiry and its relationship to motivation
  • List applications of Appreciative Inquiry in motivating staff

Facilitator - Kristy Frieden

Based on Patrick Lencioni’s book, The Five Dysfunctions of a Team, this session will help participants build healthy, productive teams by identifying strategies to overcome the critical five dysfunctions- absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results.  At the conclusion of this workshop, participants will be able to:

  • Identify each of the five dysfunctions that prevent team success
  • Apply specific strategies to assist teams in becoming more effective

Facilitator - Lisa Waite

How can I follow if you don’t lead?

Leadership is not about you...it’s about those you lead.  What are the key strategies of great leaders? How do they foster a sphere of influence? They may not be any smarter than you but they know what you don’t! This session supports professional development by challenging conventional ideas of leadership and provides advanced solutions to inspire change through cultural transformation, process improvement, and a basic understanding of the leadership brain. The result is a bold expression of leadership that improves relationships and ‘bottom line’ results.  Participants will:

  • Gain advanced knowledge for cultural transformation
  • Identify ways of building culture to drive loyalty, productivity and communication
  • Utilize the (real) relationship between leadership and brain chemicals (it's fascinating science!)
  • Take away communication principles that support a people-centric culture
  • Find value in the benefits of becoming a listening leader

Facilitator - Lisa Waite, MA
Friday, June 2, 2017
8:30 a.m. - 4:30 p.m

Do you have an important message to get across? Is public speaking one of your top fears? If your presentations are not delivered in a confident and interesting way, chances are your message will not be heard.  Poor presentation and speaking skills can derail a career. Learn how to make the “hotseat” your friend and deliver memorable, career-enhancing presentations. From engaging introductions to dynamic closings, participants will build skills and proficiency in: 

  • Managing performance anxiety
  • Tailoring your presentation to your audience
  • Identifying and organizing main points
  • Creating “stage” presence
  • Creating and managing visual aids

Facilitator - Ted Younessi
Thursday, June 22, 2017
8:30 a.m. - 4:30 p.m

Everyone is familiar with Excel, but how many actually “know” Excel? This course is designed to help beginning and avid users learn new tips and features in Excel. Participants will:

  • Become familiar with spreadsheet terminology and the fundamental concepts of Microsoft Excel (including identifying Excel window components, navigating worksheets, and downloading templates) 
  • Learn the basics of entering and editing text, values, and formulas, and how to save workbooks in the native Excel format, as well as in other formats
  • Learn how to move and copy data and formulas, how to determine absolute and relative references, and how to work with ranges, rows, and columns
  • Learn how to use simple functions, and how to easily apply formatting techniques to worksheet data
  • Create and modify charts, and work with graphics
  • Learn how to review workbooks for spelling errors, modify page setup, and print worksheets.

This course focuses on the skills “real users” need to be productive immediately in Microsoft Excel. Our instructor is great at modifying the training to best suit “participant needs,” so participants can ask plenty of questions and get the answers they need.

SPECIAL TOPIC: CRITICAL CONVERSATIONS: Tools for Talking when Stakes are High
Facilitator - Chris Perrow
Wednesday, July 12, 2017
8:30 a.m. - 12:30 p.m

Effective communication is the backbone of any successful relationship, personal or professional.  In the course of some conversations however, if the stakes are high and opinions vary, emotions may also tend to run strong and the normal conversation frequently escalates into a crucial conversation, often ending in negative consequences or results.This workshop is based on the highly acclaimed book Crucial Conversations by Kerry Patterson, Joseph Green, Ron McMillan and Al Switzer.  Participants will learn proven skills for how to identify and navigate crucial conversations and create positive outcomes. At the conclusion of this workshop, participants will be able to:

  • Identify a crucial conversation
  • Recognize their “Style Under Stress”
  • Understand the process for creating positive outcomes in their crucial conversations
  • Practice and apply this skill set to their own specific scenarios

Facilitator - Edwin K. Morris
Tuesday, Aug. 8, 2017
10 - 11 a.m.

What is knowledge management? As a force for organizational empowerment it is essential. We welcome you to the future through a discussion on how knowledge management can integrate into your organization's mission and operations to enable a sustainable knowledge resource. This intellectual capacity designs the foundation of many industries. Join the conversation and let us find the knowledge ecosystem together. 


Facilitator - Loretta Harland
Wednesday, Aug. 16, 2017
8:30 a.m. - 12:30 p.m

Unleash your imagination with OneNote; a digital notebook for capturing and organizing meeting notes, classroom notes, to-do lists, ideas, clips from the web and more. In this three-hour session participants will:

  • Learn how to collaborate with co-workers to concurrently author and edit work 
  • Leverage Office 365 tools to quickly email, print, share and manage information
  • Create notebooks, sections and pages 
  • Customize templates 
  • Attach files and work with images
  • Set permissions and password protections

Facilitator - Loretta Harland
Monday, Sept. 25 through Friday, Sept. 29, 2017
8:30 a.m. - 4:30 p.m

The PMP Exam Preparation Course provides students with the all knowledge they need to pass the Project Management Institute’s (PMI)® PMP (Project Management Professional) certification exam. This course includes five days of instructor led intense focus as well as practice exams, quizzes, quick reference guides, and all the necessary materials and post-class support for passing the exam. 

  • Learn about the exam and what it takes to apply for it 
  • Save time by studying only the materials necessary for passing the exam
  • Rely on quick reference materials to enable learning
  • Acquire tools and techniques you can apply in the real world 
  • Test your knowledge throughout the course with practice exams​

Facilitator - Faith Sheaffer-Polen
Friday, Oct. 27, 2017
8:30 a.m. - 4:30 p.m

Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles? This full-day Supervisory Boot Camp can help. Participants will:

  • Learn the five basic management functions and three critical skills needed to succeed
  • Receive clarification of their new role and the new responsibilities and accountabilities to their team, peers, managers, and organization
  • Complete a SWOT analysis for the organization and for their team
  • Identify how a supervisor must think, what they must say, and how they must behave
  • Review Federal and State Employment Laws and how they impact a supervisor's daily work