Special Topics Registration
- Call Mona Zink at 330-244-3508 between 8 a.m. - 5 p.m.
Special Topics are held on a demand basis and may be canceled due to low enrollment.
COMPLIMENTARY WEBINAR: DEALING WITH DIFFICULT BEHAVIORS
Tuesday, May 9, 2017
10 - 11 a.m.
Do you have a coworker that seems impossible to work with? Ever wondered why the person acts that way….and gets away with it? This webinar will focus on identifying and addressing the most common difficult workplace behaviors. Participants explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. Participants will understand the importance emotions and stress play in dealing with difficult encounters. They will also learn to identify trigger words, reframe reactions, learn to address the seven most common difficult behaviors and demonstrate how to give constructive feedback.
SPECIAL TOPIC: CERTIFICATE OF LEADERSHIP ESSENTIALS - 2 DAYS
Facilitators - Dr. Phil Kim, Dr. Kay Potetz, Kristy Frieden, Lisa Waite
Tuesday, May 23 and Wednesday, May 24, 2017
8 a.m. - 4:30 p.m
Have you completed foundational skills and are now asking: what next? Elevate from a management mind-set to one of a true leader by obtaining higher level skills that transfer immediately to the workplace. After just two days, participants emerge with fresh insights into leadership best practices, new research on motivating people and groups, and tips on managing organizational change. This certificate program is continuously updated as leadership needs evolve with the changing marketplace. The four topics below will be covered during this two day certificate program.
THE EMOTIONALLY INTELLIGENT LEADER
Facilitator - Phillip Kim, Ph.D.
Emotional intelligence (EI) has become a popular topic within organization development. However, there has been limited practice in how this relates practically to a company and specifically how to develop leaders within the organization. Understanding EI is vital in developing critical competencies such as self-awareness, intrinsic motivation, empathy and social skills. Upon completion of this training, participants will learn how to incorporate Emotional Intelligence skills to improve performance in:
MOTIVATING STAFF THROUGH APPRECIATIVE INQUIRY
Facilitator – Kay Potetz, Ph.D.
Appreciative Inquiry (AI) emerged from the research of David Cooperrider at Case Western Reserve University in Cleveland. It is a collaborative, strengths-based approach to personal and organizational development that is proving to be highly effective in thousands of organizations around the world. Appreciative Inquiry builds on the best of “what is” and leads to lasting, sustainable change.
If your current methods of employee motivation are less than successful or lead to only short-term changes, this program is for you. At the end of the program, participants will be able to:
WHAT'S PREVENTING YOUR TEAM'S SUCCESS? OVERCOMING CRITICAL DYSFUNCTOINS
Facilitator - Kristy Frieden
Based on Patrick Lencioni’s book, The Five Dysfunctions of a Team, this session will help participants build healthy, productive teams by identifying strategies to overcome the critical five dysfunctions- absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results. At the conclusion of this workshop, participants will be able to:
ON YOUR MARK, GET SET, LEAD
Facilitator - Lisa Waite
How can I follow if you don’t lead?
Leadership is not about you...it’s about those you lead. What are the key strategies of great leaders? How do they foster a sphere of influence? They may not be any smarter than you but they know what you don’t! This session supports professional development by challenging conventional ideas of leadership and provides advanced solutions to inspire change through cultural transformation, process improvement, and a basic understanding of the leadership brain. The result is a bold expression of leadership that improves relationships and ‘bottom line’ results. Participants will:
SPECIAL TOPIC: DELIVERING DYNAMIC PRESENTATIONS
Facilitator - Lisa Waite, MA
Friday, June 2, 2017
8:30 a.m. - 4:30 p.m
Do you have an important message to get across? Is public speaking one of your top fears? If your presentations are not delivered in a confident and interesting way, chances are your message will not be heard. Poor presentation and speaking skills can derail a career. Learn how to make the “hotseat” your friend and deliver memorable, career-enhancing presentations. From engaging introductions to dynamic closings, participants will build skills and proficiency in:
SPECIAL TOPIC: EXCELLING AT EXCEL
Facilitator - Ted Younessi
Thursday, June 22, 2017
8:30 a.m. - 4:30 p.m
Everyone is familiar with Excel, but how many actually “know” Excel? This course is designed to help beginning and avid users learn new tips and features in Excel. Participants will:
This course focuses on the skills “real users” need to be productive immediately in Microsoft Excel. Our instructor is great at modifying the training to best suit “participant needs,” so participants can ask plenty of questions and get the answers they need.
SPECIAL TOPIC: CRITICAL CONVERSATIONS: Tools for Talking when Stakes are High
Facilitator - Chris Perrow
Wednesday, July 12, 2017
8:30 a.m. - 12:30 p.m
Effective communication is the backbone of any successful relationship, personal or professional. In the course of some conversations however, if the stakes are high and opinions vary, emotions may also tend to run strong and the normal conversation frequently escalates into a crucial conversation, often ending in negative consequences or results.This workshop is based on the highly acclaimed book Crucial Conversations by Kerry Patterson, Joseph Green, Ron McMillan and Al Switzer. Participants will learn proven skills for how to identify and navigate crucial conversations and create positive outcomes. At the conclusion of this workshop, participants will be able to:
The PMP Exam Preparation Course provides students with the all knowledge they need to pass the Project Management Institute’s (PMI)® PMP (Project Management Professional) certification exam. This course includes five days of instructor led intense focus as well as practice exams, quizzes, quick reference guides, and all the necessary materials and post-class support for passing the exam.
SPECIAL TOPIC: SUPERVISORY BOOT CAMP
Facilitator - Faith Sheaffer-Polen
Friday, Oct. 27, 2017
8:30 a.m. - 4:30 p.m
Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles? This full-day Supervisory Boot Camp can help. Participants will: