Special Topics & Webinars

 

SPECIAL TOPIC: COMMUNICATION, TRUST AND RESPECT IN THE WORKPLACE
Facilitator - Scott Tackett
Friday, April 21, 2017
8:30 a.m. - 12:30 p.m
$195.00

In this program employees will learn that communication, trust and respect are key ingredients for employee engagement, loyalty and organizational success. Participants should, as a result of this program, understand the link between effective communication, trust and respect and business, as well as personal accomplishment. The facilitator will also strongly address the importance of giving and receiving respect.

  • Basic Concepts of Communications
  • Principles of Effective Communications
  • Listening Skills
  • How to Build High Levels of Trust Within the Organization
  • Behaviors that Promote Trust and Communications
  • Improve Business Results by Establishing, Enhancing or Repairing Trust
  • The Importance of Mutual Respect and the Advantages for the Employees and the Organization

COMPLIMENTARY WEBINAR: DEALING WITH DIFFICULT BEHAVIORS
Tuesday, May 9, 2017
10:00 a.m. - 11:00 a.m.
Complimentary

Do you have a coworker that seems impossible to work with?  Ever wondered why the person acts that way….and gets away with it? This webinar will focus on identifying and addressing the most common difficult workplace behaviors. Participants explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. Participants will understand the importance emotions and stress play in dealing with difficult encounters.  They will also learn to identify trigger words, reframe reactions, learn to address the seven most common difficult behaviors and demonstrate how to give constructive feedback.

REGISTER HERE


 

SPECIAL TOPIC:  CERTIFICATE OF LEADERSHIP ESSENTIALS - 2 DAYS
Facilitators - Dr. Phil Kim, Dr. Kay Potetz, Kristy Frieden, Lisa Waite
Tuesday, May 23 and Wednesday, May 24, 2017
8:00 a.m. - 4:30 p.m
$690.00

Have you completed foundational skills and are now asking: what next? Elevate from a management mind-set to one of a true leader by obtaining higher level skills that transfer immediately to the workplace. After just two days, participants emerge with fresh insights into leadership best practices, new research on motivating people and groups, and tips on managing organizational change. This certificate program is continuously updated as leadership needs evolve with the changing marketplace. The four topics below will be covered during this two day certificate program. 

THE EMOTIONALLY INTELLIGENT LEADER       
Facilitator - Phillip Kim, Ph.D.

Emotional intelligence (EI) has become a popular topic within organization development.  However, there has been limited practice in how this relates practically to a company and specifically how to develop leaders within the organization. Understanding EI is vital in developing critical competencies such as self-awareness, intrinsic motivation, empathy and social skills. Upon completion of this training, participants will learn how to incorporate Emotional Intelligence skills to improve performance in:

  • Personal Development
  • Building Relationships
  • Change Management
  • Decision-Making
  • Participative Management
  • Work-Life Balance

MOTIVATING STAFF THROUGH APPRECIATIVE INQUIRY 
Facilitator – Kay Potetz, Ph.D.

Appreciative Inquiry (AI) emerged from the research of David Cooperrider at Case Western Reserve University in Cleveland. It is a collaborative, strengths-based approach to personal and organizational development that is proving to be highly effective in thousands of organizations around the world. Appreciative Inquiry builds on the best of “what is” and leads to lasting, sustainable change.

If your current methods of employee motivation are less than successful or lead to only short-term changes, this program is for you. At the end of the program, participants will be able to:

  • Discuss the changes in the workforce and their effect on motivation
  • Recall and analyze traditional approaches to motivation
  • Discuss the mental locks that prevent us from being creative
  • Describe expectancy theory and equity theory
  • Explain Appreciative Inquiry and its relationship to motivation
  • List applications of Appreciative Inquiry in motivating staff

WHAT'S PREVENTING YOUR TEAM'S SUCCESS? OVERCOMING CRITICAL DYSFUNCTOINS
Facilitator - Kristy Frieden

Based on Patrick Lencioni’s book, The Five Dysfunctions of a Team, this session will help participants build healthy, productive teams by identifying strategies to overcome the critical five dysfunctions- absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results.  At the conclusion of this workshop, participants will be able to:

  • Identify each of the five dysfunctions that prevent team success
  • Apply specific strategies to assist teams in becoming more effective

ON YOUR MARK, GET SET, LEAD
Facilitator - Lisa Waite

How can I follow if you don’t lead?

This program showcases insights, best practices and compelling tools for growth as visionaries, mentors, coaches and stewards from today’s most recognized leaders (Chapman, Cathy, Mayer, Sinek), plus timeless pearls of wisdom from authorities like Drucker, Disney, Maxwell, and Welch. Participants leave with a renewed sense of commitment to clients and employees. Participants will explore:

  • Leading by example to influence and instill success in others
  • Defining ways of building a culture to drive loyalty and productivity
  • Establishing new benchmarks for involvement and accountability
  • Creating communication principles that support a people-centric culture
  • Practicing the benefits of becoming a listening leader

SPECIAL TOPIC: DELIVERING DYNAMIC PRESENTATIONS
Facilitator - Lisa Waite, MA
Friday, June 2, 2017
8:30 a.m. - 4:30 p.m
$345.00

Do you have an important message to get across? Is public speaking one of your top fears? If your presentations are not delivered in a confident and interesting way, chances are your message will not be heard.  Poor presentation and speaking skills can derail a career. Learn how to make the “hotseat” your friend and deliver memorable, career-enhancing presentations. From engaging introductions to dynamic closings, participants will build skills and proficiency in: 

  • Managing performance anxiety
  • Tailoring your presentation to your audience
  • Identifying and organizing main points
  • Creating “stage” presence
  • Creating and managing visual aids

SPECIAL TOPIC: CRITICAL CONVERSATIONS: Tools for Talking when Stakes are High
Facilitator - Chris Perrow
Wednesday, July 12, 2017
8:30 a.m. - 12:30 p.m
$195.00

Effective communication is the backbone of any successful relationship, personal or professional.  In the course of some conversations however, if the stakes are high and opinions vary, emotions may also tend to run strong and the normal conversation frequently escalates into a crucial conversation, often ending in negative consequences or results.This workshop is based on the highly acclaimed book Crucial Conversations by Kerry Patterson, Joseph Green, Ron McMillan and Al Switzer.  Participants will learn proven skills for how to identify and navigate crucial conversations and create positive outcomes. At the conclusion of this workshop, participants will be able to:

  • Identify a crucial conversation
  • Recognize their “Style Under Stress”
  • Understand the process for creating positive outcomes in their crucial conversations
  • Practice and apply this skill set to their own specific scenarios

COMPLIMENTARY WEBINAR: KNOWLEDGE MANAGEMENT

Facilitator - Edwin K. Morris

Tuesday, August 8, 2017

10:00 a.m. - 11:00 a.m.

Complimentary

What is knowledge management? As a force for organizational empowerment it is essential. We welcome you to the future through a discussion on how knowledge management can integrate into your organization's mission and operations to enable a sustainable knowledge resource. This intellectual capacity designs the foundation of many industries. Join the conversation and let us find the knowledge ecosystem together. 

 


SPECIAL TOPIC: SUPERVISORY BOOT CAMP
Facilitator - Faith Sheaffer-Polen
Friday, October 27, 2017
8:30 a.m. - 4:30 p.m
$345.00

Do your first-time and front-line supervisors have the skills and training they need to be successful in their new roles? This full-day Supervisory Boot Camp can help. Participants will:

  • Learn the five basic management functions and three critical skills needed to succeed
  • Receive clarification of their new role and the new responsibilities and accountabilities to their team, peers, managers, and organization
  • Complete a SWOT analysis for the organization and for their team
  • Identify how a supervisor must think, what they must say, and how they must behave
  • Review Federal and State Employment Laws and how they impact a supervisor's daily work