CommonSpot Support Request
The UCM Web Team is moving their support request form to the university IT support system at support.kent.edu. After submitting your request, you will be contacted by a UCM web team member.
Instructions for Submitting Your Support Request
Visit http://support.kent.edu and click the â€œSubmit a Support Ticketâ€ button.
Fill out the request form. To ensure your ticket is sent to the right area, be sure to select:
â€œWeb Sites and SharePointâ€ as the Request Type
â€œKent State Web Site or CommonSpot (www.kent.edu) as the Web Site Detail
You may also attach a file or screen shot to your request, if needed.
Receiving Updates on Your Support Request
You may receive updates on your support request via email from â€œkentsupport@edusupportcenter.comâ€. You can reply to these emails to provide us additional information.
You may also check the status of your support request by visiting http://support.kent.edu and clicking My Support. From here, you can log in and view your complete support history.
When to Submit a Ticket for Web Help
It is highly recommended that you submit a support request for the following CommonSpot questions. Submitting a support request ensures that your request will be answered in a timely manner, including:
Basic support for CommonSpot page editing, images/videos, file uploads, account requests and login issues, navigation and page creation, news and profiles
Corrections or content updates to an existing page on www.kent.edu
Requesting access to Google Analytics or SiteImprove
Updates to the phone directory
Use the form at www.kent.edu/flashline
to submit communication items to be promoted via the web, FlashLine, social media or e-Newsletters.
Questions about the support process? Email us at email@example.com