Services and Pricing | Kent State University

Services and Pricing

The TechHelp Service and Repair Center offers complete technology service and support at extremely affordable prices.  

Upon arriving at the Service and Repair Center, our Tech Team will diagnose your issue at the front desk and, if necessary, check in your device. No appointment is needed, just walk in and we'll assist you.

Pricing is effective as of May 1, 2016 and is subject to change. We accept Visa, MasterCard, Discover and FlashCASH as payment for all products and services. All prices before applicable sales tax. All repairs are subject to the Service and Repair Center's terms and conditions.

Please note that the Service and Repair Center only services personally-owned computers. University-owned computers are serviced by your local desktop technology support professional

Standard Services

Category Service Cost
Network, Wireless, and Login Issues
Most general questions, on campus wireless network problems, email, FlashLine login and other connection issues can be resolved at no charge at our front desk.
Wireless/Network and Login Troubleshooting No Charge
Virus and Spyware Removal
Even the most sophisticated antivirus software cannot protect against all malware. We run complete scans to ensure your computer is no longer infected, while making sure your computer is up-to-date, with working antivirus software.
Virus/Spyware Removal $45
Hardware Installation and Repair
Because no computer is reliable 100% of the time,  we offer basic and advanced hardware repair service for any type of computer, including hard drive replacement, memory (RAM) upgrades, and logic board & display repair.
Hardware Diagnostics 
Memory (RAM) Upgrades and Troubleshooting
Hardware Install or Repair
Physical Computer Cleaning (Excludes Liquid Damage Cleaning)*
No Charge
$25
$45
$25
Mobile Device and iPad Repair
We can troubleshoot software problems with most mobile phones and tablets. With our authorized iPad® warranty service, we can also process iPad® hardware repairs directly through our office.
Moblie Operating System Installation
Data Transfer and iPod Data Migration
Mobile Software Troubleshooting
$45
$50
$20
Software and Operating System Troubleshooting
We can resolve problems with your operating system, upgrade your software or install a new operating system for you. There’s no need to worry about your data - we have the tools to transfer your documents, music and photos to a new computer, so everything is just where you left it.
Software Installation
Software Troubleshooting or Optimization
Operating System Installation (with data transfer)
$25
$45
$75

Any Two Standard Services can be combined for $85 maximum and must be used on a single device; $10 for each additional service. *Liquid damage can be unpredictable and time consuming. This service will incur a fee regardless if it results in a working system. 
 

Specialty Services

Category Service Cost
Advanced Data Backup and Recovery
We can remove a damaged hard disk from your computer and attempt to recover your files using a variety of recovery utilities. If little or no data is recovered, we'll waive the fee.
Advanced Data Recovery** $75
Advanced Hardware Installation and Repair
We can order parts from Dell, Apple or just about any other supplier with our custom part order service. In the past, we've installed motherboards, displays, keyboards and more.
Advanced Hardware Installation/Repair $85
Apple and iPad Warranty Service
We are an authorized service provider for Apple® computers and our employees are trained by Apple® to repair computers/devices and order authentic replacement parts as part of the manufacturer warranty.
Warranty Service Coverage Varies

** $30 when paired with another Standard Service of $65 or more 


Products for Sale and Custom Part Orders

Hard drives, printer USB cables, wireless cards (for both desktops and laptops), TV cables and more are available on-site for purchase. If you need a part that we don’t have in stock, we’ll find it and have it delivered directly to our office. View a list of complete list of products for sale.