With technology support available via phone, chat, the Web or one of our several campus walk-up locations, Kent State University TechHelp from Information Services is readily available wherever and whenever you need it. We will work with you to resolve most technology problems you may experience.
For support with university owned equipment, faculty and staff members should contact their local desktop support person or open a ticket at support.kent.edu. Go to the Blackboard Support website or visit us at Walk-Up Wednesdays for assistance with Blackboard Learn.
Use the support portal at support.kent.edu to submit a ticket, Live Chat with support staff or access self-service articles. Get tech help day or night by calling 330-672-HELP (4357).
Hardware Repair and Troubleshooting
The Service and Repair Center provides in-person support for your computers, laptops and tablets. We will help you with most software, hardware, or network issues. We work on most brands, but we are Apple and Dell certified. For our services and hours visit www.kent.edu/is/serviceandrepair or call 330-672-TECH (8324).
Basic Troubleshooting in the Residence Halls
LIBRARY TECHNOLOGY HELPDESK
The Library Technology Helpdesk, located on the first floor next to the Library Reference Desk, provides walk-up assistance for personally owned devices with basic technology issues.
For our services and hours visit www.kent.edu/is/library-tech-helpdesk.
Walk-Up Wednesdays, in partnership with Training and Support, offers tech help at the Student Computer Lab in the University Library from 9 a.m. to 5 p.m. every Wednesday.