All Kent State University faculty, staff, and students rely on Technology on a daily basis.
The Technical Support Team in Undergraduate Studies takes pride in our support service to a variety of users in several departments on campus.
In addition to Undergraduate Studies, we currently provide support for Student Success Programs, Graduate Studies, Research & Sponsored Programs, Upward Bound, and several student organizations. We also assist other areas on campus when time allows.
The desktop support group responds to support tickets, phone calls, and emails for users in the areas we support. They are responsible for maintaining and updating tickets and troubleshooting any hardware issues. They provide support for desktop and printers. Some tasks include installing new software and setting up new desktops for users in our area. We also make technology purchases, repair, upgrade, and update equipment, and relocate equipment if needed. We also provide support for needs assessments for US staff and programs.