Technology Support

All Kent State University faculty, staff, and students rely on Technology on a daily basis.

The Technical Support Team in University College takes pride in our support service to a variety of users in several departments on campus.

In addition to University College, we currently provide support for Student Success Programs, Graduate Studies, Research & Sponsored Programs, Upward Bound, and several student organizations. We also assist other areas on campus when time allows.

Meet Our Staff


Web Application Developers

Interactive online sessions have become a familiar method of getting and receiving information.  Our application developers are focused on producing and maintaining items such as event registrations, custom surveys, a department-wide calendar and other web forms.  Our many programs in University College take advantage of collecting information through web forms and applications to use for planning, communications and tracking.

Our developers possess skills such as:

  • Project management
  • Application architecture and design
  • User interface design
  • Database administration
  • Coding skills in several programming languages

Submit MediaWorks Ticket

Web & Media Designers

The media team designs and creates webpages for the areas that we support. The skill set within the team stretches from webpages to graphics, banners, booklets, and more! Our Web & Media Designers strive to create fun and lively content that students and faculty can enjoy and interact with.

Desktop Support

The desktop support group responds to support tickets, phone calls, and emails for users in the areas we support.  They are responsible for maintaining and updating tickets and troubleshooting any hardware issues.  They provide support for desktop and printers.  Some tasks include installing new software and setting up new desktops for users in our area.  We also make technology purchases, repair, upgrade, and update equipment, and relocate equipment if needed.  We also provide support for needs assessments for US staff and programs.