Certificate in Customer Service Excellence

A student is engaged in a group activity in Marvin Montgomery’s Perpetuating Excellence in Customer Service.
In This Photo: A student is engaged in a group activity in Marvin Montgomery’s Perpetuating Excellence in Customer Service.

Drive Success with Quality Customer Service

Kent State's Certificate in Customer Service Excellence

When your employees are properly trained and demonstrate professional service skills, your organization's customer satisfaction and loyalty improve. In Kent State's Certificate in Customer Service Excellence, participants will learn to employ effective listening skills and questioning techniques to shorten the interaction time with customers. The participants will also capture ideas for relating effectively with several generations. Participants will learn to "wow" customers and build strong customer service teams.

The three professional development programs comprising the Kent State Certificate in Customer Service Excellence include:

  • Exceptional Service for All Generations
  • Perpetuating Excellence in Customer Service
  • Professional Customer Service Communication Skills

Who should attend the customer service training programs?

Customer service representatives, technical and support personnel, field service and account managers, managers who want to develop their staff and anyone who provides internal and/or external customer service. 

“I believe this was actually one of the best seminars I have been to.”

Ashley Dearth, Help Desk Specialist, Credit First National Association

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Total Investment for Required Programs: $915

These programs can be taken as single topic events to develop one competency or you can complete all three to receive Kent State’s Certificate in Customer Service Excellence.

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