Certificate in Customer Service Excellence
Drive Success with Quality Customer Service
Kent State's Certificate in Customer Service Excellence
When your employees are properly trained and demonstrate professional service skills, your organization's customer satisfaction and loyalty improve. In Kent State's Certificate in Customer Service Excellence, participants will learn to employ effective listening skills and questioning techniques to shorten the interaction time with customers. The participants will also capture ideas for relating effectively with several generations. Participants will learn to "wow" customers and build strong customer service teams.
The three professional development programs comprising the Kent State Certificate in Customer Service Excellence include:
- Exceptional Service for All Generations
- Perpetuating Excellence in Customer Service
- Professional Customer Service Communication Skills
Who should attend the customer service training programs?
Customer service representatives, technical and support personnel, field service and account managers, managers who want to develop their staff and anyone who provides internal and/or external customer service.