Certificate in Customer Service Excellence

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A Participant is Engaged in a Group Activity in the Perpetuating Excellence in Customer Service Program

Drive Success with Quality Customer Service

When your employees are properly trained and demonstrate professional service skills, your organization's customer satisfaction and loyalty improve. In Kent State's Certificate in Customer Service Excellence, participants will learn to employ effective listening skills and questioning techniques to shorten the interaction time with customers. The participants will also capture ideas for relating effectively with several generations. Participants will learn to "wow" customers and build strong customer service teams.

The three professional development programs comprising the Certificate in Customer Service Excellence include:

  • Exceptional Service for All Generations
  • Perpetuating Excellence in Customer Service
  • Professional Customer Service Communication Skills


“I believe this was actually one of the best seminars I have been to.”

Ashley Dearth, Help Desk Specialist, Credit First National Association

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Perpetuating Excellence in Customer ServiceExceptional Service for All GenerationsProfessional Customer Service Communication Skills

These programs can be taken as single topic events to develop one competency or you can complete all three to receive Kent State’s Certificate in Customer Service Excellence.

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