Professional Development Programs
Today's Challenges. Powerful Learning. Targeted Skill-Building.
Energize your professional development and position yourself for increased responsibility and advancement opportunities by attending Kent State's outstanding professional development programs. Facilitated by experts in the content area, each program is highly interactive and designed to provide you with valuable information, tools, skills and strategies that can enhance your organizational performance and personal effectiveness. Join us and take your skills to a new level.
Who should attend?
Kent State Professional Development programs are designed for individuals who wish to enhance their competencies in a particular topic area.
Need more information? Contact us at: 330-672-8698 or YourTrainingPartner@kent.edu. You can also register online, please see the links below.
5S+/Visual Workplace
Facilitator: John Novak
5S+ is the foundation for a disciplined approach to organizing and standardizing the physical condition of the workplace. Explore and practice the concepts and implementation techniques of the five pillars of the visual workplace:
- Sort
- Set in Place
- Shine
- Standardized
- Sustain
- Safety (+)
The facilitators will lead you through a simulation will be used to illustrate the implementation process.
Times available:
Advanced Skills for Managing Projects
Facilitator: Bob Jewell
In this follow-up to the one-day Essential Skills for Managing Projects program, you will take a more in-depth look at critical topics in Project Management. The tools and principles taught in this program are based on the Project Management Institute's Project Management Body of Knowledge (PMBOK).
- Applying the essential skills
- Resource management
- Time management
- Project leadership
- Change management
- Risk management
- Managing multiple projects
- Monitoring and controlling
Times available:
An Introduction to Lean Six Sigma
Facilitator: John Potkalitsky
For years many companies have struggled with the dilemma of which improvement program to use: Lean or Six Sigma. While some continue to debate the issue, others have come to realize that Lean and Six Sigma can work well together to improve processes, increase quality and drive out costs.
Six Sigma is a methodology and a set of tools, including statistical analysis, to reduce process variation. Lean is a methodology and a variety of tools that focus on eliminating non-value added activities (waste) from a process.
This two-day Lean Sigma Overview explains how these two approaches complement one another and teaches several non-statistical tools in enough detail that you can begin to apply them in your everyday work. You will learn about the Purpose, Process and People aspects of Lean Sigma tools and approaches.
Participant team(s) will work on a pre-selected real-life problem/process utilizing the Six Sigma DMAIC (Define, Measure, Analyze, Improve and Control) approach in a series of hands-on exercises.
Times available:
Champions Training
Facilitator: John Potkalitsky
Program also facilitated by John Novak and Stephen Skillman
You will learn to become an effective Champion and/or Team Leader so that you can effectively support your continuous improvement initiatives. Understand the evolution of the continuous improvement approaches and how the various tools and techniques fit together. Learn the roles of the Champion, Team Leader, Facilitator, Steering Committee and all team members. Gain knowledge of the Define, Measure, Analyze, Improve, Control (DMAIC) rigor. Identify and determine applications for Lean, Six Sigma and Theory of Constraints tools, analysis and problem solving techniques. Explore how you will build a culture of continuous improvement in your organization.
Times available:
- Wednesday, October 23, 2013; 8:30 a.m. to 5:00 p.m.
, North Canton - $295 - Tuesday, April 1, 2014; 8:30 a.m. to 5:00 p.m., Twinsburg - $295
Change Engagement: Proven Processes to Lead Employees Through Transformational Change
Facilitator: Jessica Thomas
More and more organizations are reaching change saturation and, unfortunately, are not equipped to handle the constant change initiatives they are implementing. Having to do more with less, employee engagement is absolutely crucial to success. In our 24/7 information age, where the shelf life of technology is less than six months, attention spans are short and multitasking is becoming a critical survival skill, it’s paramount to develop ‘people’ strategies that capture employee interest and commitment.
Change Management is a synergistic blend of communications, leadership coaching, training, project management and accountability. In this two-day, hands-on, program you will learn how to effectively lead through and manage change by incorporating strategies for all of these areas into a functional change management plan.
- Understand the driving forces for change in today’s work environment
- Realize how people perceive and approach changes
- Learn change engagement best practices that will enable you to plan for and manage change effectively
- Flex and target your communications to alleviate the fears brought on by change
- Use a structured, best practice change management methodology to create a functional “real-life” change management plan
- Leave with tools and templates to further guide you in planning change engagement processes
Times available:
Coaching for Top Performance
Facilitator: Amy Shannon
Are you prepared to get the best from your team? The greatest impact leaders can make on their organization comes from how they deliver results through others. As Fortune 50’s top executive coach Marshall Goldsmith phrases it, ‘helping people achieve their long-term behavior goals.’ Coaching is vital to developing talent in organizations, and it is an essential capability of effective leaders. Good coaching skills can earn you greater respect and trust as a leader, help you confidently confront difficult situations, improve employee motivation, and turn substandard behavior and efficiency into increased profitability and employee satisfaction. Get on the fast track to developing a leader-coach mindset and maximizing – and sustaining – peak team performance. This training is unique in that it goes far beyond skills training. Its very depth allows you to truly comprehend the art of coaching. Upon completion of this program, you will:
- Understand your various roles through completing a Coaching Skills assessment while measuring the "coaching gap" between performing other roles and being in the coach role
- Discover ways to be more effective in the coach role and how to gain commitment from the person being coached
- Learn a coaching theory, which is utilized by executive coaches to improve the coaching relationships and communications
- Practice difficult conversations that deliver constructive feedback while inspiring and motivating
Times available:
Crash the Barriers: Build Your Team
Facilitator: Ned Parks
Learn how you REALLY operate within a team and how you set your team up for success or failure. This program is designed to teach you, as a leader how to build teams and group interactions through a totally hands-on experience. Walk away with specific actions to build your current team and integrate new employees into the team.
- Understanding barriers inside your team
- The circle of invitation
- Un-agreed to expectations are resentments waiting to happen
- Plan, problem solve, process and improve
Times available:
Each One Teach One: Engaging Workers in Experiential Learning
Facilitator: Christine Zust
This program builds on what was learned in the course design and development program and takes a deeper look at training and instruction. You will:
- Review the five-step accelerated learning model (Learner Preparation, Connection, Creative Presentation/Discovery, Activation, Integration)
- Understand the three primary adult learner styles (Auditory, Visual, Kinesthetic)
- Know the difference between informing and instructing
- Apply the accelerated learning process to a sample instructional topic
- Organize the design materials for effective learning experiences
Times available:
- Wed., April 16, 2014, 8:30 a.m. – 4:30 p.m., Twinsburg - $295
Effective Decision Making
Facilitator: Bob Jewell
When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today's business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This program focuses on helping you learn and apply a proven process for making effective decisions utilizing group exercises, movie clips, real-world examples and a team case study to analyze and improve decision-making skills.
- Four styles of decision making and when to use them
- Six important elements of an effective decision making process
- The role of intuition in making decisions
- How to better manage participative decision-making processes
- Tools and techniques that facilitate decision making
- Determine the return on a decision
- How to recognize and avoid common pitfalls in decision making
Times available:
Enhancing Interpersonal Communication
Facilitator: Deborah Easton
Effective communication skills give you the power to achieve success in your supervisory role, as well as in all of your relationships. Influencing others to accept change, creating rapport among work teams and handling difficult conversations require choosing the most productive strategy for keeping the conversation on track and the personalities involved in sync. This program provides you the opportunity to assess communication strengths and weaknesses and to learn a variety of practical, powerful communication strategies that can be applied immediately on the job, with peers, subordinates and supervisors.
- Develop a communication style that generates trust in the workplace
- Improve listening skills
- Respond more effectively during difficult conversations
- Give clear directions to employees
Times available:
Essential Skills for Managing Projects
Facilitator: Bob Jewell
In this two-day program you will learn basic knowledge on what it takes to carry out projects effectively through the understanding and application of standard project management tools and techniques. It is a nuts-and-bolts program that presents you with "everything you need to know" to manage projects effectively. Examples include:
- Project introduction – stakeholders, triple constraints, project lifecycle
- Project initiation, definition and leadership – deliverables vs. scope, chartering
- Project planning – milestones, budgeting, work plans, scheduling, critical path
- Project execution and control
- Project close out
- The tools and principles taught in this program are based on the Project Management Institute's Project Management Body of Knowledge (PMBOK)
Times available:
Exceptional Service for All Generations
Facilitator: Deborah Easton
Do you interact with several generations of internal and external customers? Have you noticed how the expectations of one generation differ from another? Do you have Baby Boomer customers who are upset by service providers who are fast, but fail to establish a warm relationship with them? Are your customer service professionals often dismayed by customer reactions when they believe they just gave exceptional service? This highly engaging program is presented by the facilitator in the costume and language style of each generation, providing a unique learning experience. The facilitator will explain the reasons for generational differences in defining good customer service. Participants will discuss potential necessary changes by employees and in organizational policy that will lead to enhancing exceptional customer service to various generations.
Times available:
Fundamentals of Lean Kaizen
Facilitator: John Potkalitsky
Lean is a systematic approach to eliminating waste so that every process step adds value for the customer. Fundamentals of Lean provides an overview of Lean concepts and application within manufacturing, and service based organizations. The facilitators will review how to create an effective continual improvement culture. The Kaizen Blitz event is a very effective approach to intensive and focused process improvement. You will learn the fundamentals of leading a Kaizen Event, including what is required to plan and run the event, and the process of following up after the event.
Times available:
High-Impact Learning – Course Design and Development
Facilitator: Amy Edmonds
Successful course design is a combination of art and science. Today's competitive environment requires training professionals to deliver high quality, high impact training; often with little budget and under severe time constraints.
Following the maxim, "we learn by doing," this workshop provides hands-on activities for exploring ways to develop effective courses. Participants will receive templates and tools for developing courses using lessons learned. After completing this program, participants will be able to:
- Discuss key principles of adult learning and learning stylesPlan small to mid-sized training design and development projects
- Analyze training needs
- Design training programs
- Develop program materials
- Implement new programs
- Evaluate program effectiveness
Times available:
- Wednesday's, April 2 and 9, 2014
8:30 a.m. – 4:30 p.m., Twinsburg - $590
Lean for Frontline Supervisors
Facilitator: John Potkalitsky
The overall success of a Lean transformation depends on leadership, especially front-line supervision. Supervisors are the critical links between management and the people in the workplace. They are in a key position to lead and create motivation. And, most importantly, the supervisors are expected to change the current culture into a culture of continuous improvement.
However, despite these management expectations, most organizations give supervisors limited attention. Supervisors often manage more people than anyone in the company. Yet receive the least amount of training. And, it’s not enough to just include supervisors in training. The Lean training has to be designed specifically for the supervisors.
This one-day workshop focuses on the fundamental challenges the you as a supervisor face in leading a Lean culture change. From a supervisor perspective, you will learn how to use practical Lean tools and techniques in enough detail that you can begin immediately to apply them in your everyday work. Also included is an overview of the “softer skills” needed to create and sustain successful change.
Times available:
Lean for Frontline Supervisors
Facilitator: John Potkalitsky
OPTIONAL ADD-ON PROGRAM
The overall success of a Lean transformation depends on leadership, especially front-line supervision. Supervisors are the critical links between management and the people in the workplace. They are in a key position to lead and create motivation. And, most importantly, the supervisors are expected to change the current culture into a culture of continuous improvement.
However, despite these management expectations, most organizations give supervisors limited attention. Supervisors often manage more people than anyone in the company. Yet receive the least amount of training. And, it’s not enough to just include supervisors in training. The Lean training has to be designed specifically for the supervisors.
This one-day workshop focuses on the fundamental challenges the you as a supervisor face in leading a Lean culture change. From a supervisor perspective, you will learn how to use practical Lean tools and techniques in enough detail that you can begin immediately to apply them in your everyday work. Also included is an overview of the “softer skills” needed to create and sustain successful change.
Times available:
Lean Six Sigma Black Belt Training and Certification - General Version
Facilitator: Robert D. Skillman, Principal Lean Six Sigma Facilitator
Kent State weaves Lean, Six Sigma, Team-Oriented Problem Solving and Theory of Constraints into a seamless certification that can help you achieve substantial improvements in your organization.
Kent State's Lean Six Sigma curriculum is structured to allow students and employers maximum flexibility in obtaining the Black Belt certification. The curriculum follows a four-week approach with the class meeting one week each month for four months (160 contact hours; Kent State's Lean Six Sigma Black Belt certification also requires the completion and approval of an independent project).
Week One
- Project identification
- Team building
- Introduction to Lean thinking
- Six Sigma methods and quality
- Basic Minitab measurement system analysis
- Process Capability
- Six Sigma project simulation (helicopter)
Week Two
- Student project reviews
- Lean tools
- Hypothesis testing
- Comparative analysis
- Tests for data stability and normality
- Catapult simulation
Week Three
- Student project reviews
- Advanced Lean methods
- Regression and correlation
- Quick changeovers (SMED)
- Airplane simulation
Week Four
- Student project reviews
- Advanced statistical tools
- Design of experiments
- Team dynamics
- Putting it all together to achieve wealth and prosperity for any organization
Project
For Lean Six Sigma certification, each student must complete an individual project, which will contribute significant results to his/her sponsoring organization.
Minitab/Laptop
To maximize the benefit of attending Lean Six Sigma training and to realize return on investment for future Lean Six Sigma projects, Kent State requires that each participant brings a laptop that has Minitab v16.0 or higher statistical software and Quality Companion v3 software loaded to each day of training. Kent State provides you the opportunity to purchase Minitab v16.0 and Quality Companion for an additional fee.Times available:
Lean Six Sigma Black Belt Training and Certification - Health Care and Service Concentration
Facilitator: Robert D. Skillman, Principal Lean Six Sigma Facilitator
Lean and Six Sigma tools and methodologies have helped to increase quality and improve efficiencies when applied to assembly lines since the 1980s. Now, steeped in the traditions of the great quality initiates, continual improvement practitioners are finding exciting new applications for these tools and concepts in the healthcare, transactional and service industries.
Attend the Kent State Lean Six Sigma Black Belt Training and Certification - Healthcare and Service Concentration. You will learn how to apply the tools to increase your efficiency while maintaining a high level of quality to deliver services and value to your internal and external customers. The end result is fewer non-value added processes and time-consuming mistakes, with contented customer who receive superior service, leading to increased productivity and profitability.
Kent State's Lean Six Sigma curriculum is structured to allow students and employers maximum flexibility in obtaining the Black Belt certification. The curriculum follows a four-week approach with the class meeting one week each month for four months (160 contact hours; Kent State's Lean Six Sigma Black Belt certification also requires the completion and approval of an independent project).
Project
Each participant of Kent State's Lean Six Sigma Black Belt Certification is required to complete a project using the methods learned, which will contribute significant results to the sponsoring organization.
Organizations in the healthcare and service-based industries, as well as in higher education, will reap significant benefits from employees attending this program.
Times available:
- March 17 – 21, 2014
April 14 – 18, 2014
May 12 – 16, 2014
June 16 – 20, 2014, North Canton - $6,950
Lean Six Sigma Green Belt Training and Certification
Facilitator: John Novak
Kent State weaves Lean, Six Sigma and Team-Oriented Problem Solving into a seamless certification that can help you achieve substantial improvements in your organization.
Kent State's Lean Six Sigma curriculum is structured to allow students and employers maximum flexibility in obtaining the Lean Six Sigma Green Belt certification. The Green Belt program is held one week each month for two months (80 contact hours, 8 ceus).
Week One
- Introduction to Lean thinking
- Basics of Six Sigma methods and quality
- Using DMAIC (Six Sigma methods) to understand cause and effects relationships
- Team building (TOPS method)
- Identification of high value projects
- Introduction to Minitab and Quality Companion software
- Understanding measurement system analysis
- Process capability
- Six Sigma project simulation (helicopter)
Week Two
- Student project reviews
- Application of Lean methods (flow, 5S, Visual Management and SMED)
- Using Kappa studies to determine attributes agreement
- Creating change through the use of appropriate performance metrics
- Using statistical methods for process control
- Using Kaizen tactics for rapid project breakthroughs
- Sustaining the gains
- Project simulation (catapult)
Project
For Lean Six Sigma certification, each student must complete an individual project, which will contribute significant results to his/her sponsoring organization.
Minitab/Laptop
To maximize the benefit of attending Lean Six Sigma training and to realize return on investment for future Lean Six Sigma projects, Kent State requires that each participant brings a laptop that has Minitab v16.0 or higher statistical software and Quality Companion v3 software loaded to each day of training. Kent State provides you the opportunity to purchase Minitab v16.0 and Quality Companion for an additional fee.Times available:
- Sept. 30 - Oct. 4, 2013 and
Oct. 28 - Nov. 1, 2013, North Canton - $3,750 - April 14 – 18, 2014 and Week 2: May 12 – 16, 2014, Twinsburg - $3,750
Lean Six Sigma Master Black Belt Training and Certification
Facilitator: Robert D. Skillman, Principal Lean Six Sigma Facilitator
Black Belts are the elite problem solvers for organizations. The Master Black Belt designation is the highest order of this respected practice. Master Black Belts are generally full-time agents for improvement, facilitators, teachers and journeyman practitioners of Lean and Six Sigma. They are efficient and effective in team facilitation and leadership. The Master Black Belt is a teacher (Sensi), communicator, and motivator. The Master Black Belt must work equally well with senior leadership and the workers in order to achieve company goals and initiatives.
Kent State's Master Black Belt Certification is two weeks in length, offered one week each month for two months. The purpose of the program is to further develop already successful and practicing Black Belts. The primary tools of Lean Six Sigma will be reviewed prior to moving to more advanced tools regarding statistical methods and Lean deployment. Participants will be further trained in project selection and filtering. Whether you are in the business of manufacturing, health care, service or transactional, the addition of a TOPS, Lean Six Sigma Master Black Belt puts you in the elite and global regions of excellence. It is necessary that the participant have earned a Kent State University Black Belt certification as a prerequisite or be admitted upon approval of the instructor.
Times available:
- Weeks of:
September 23 - 27, 2013 and
October 28 - Nov. 1, 2013
, North Canton - $4975 - April 28 – May 2, 2014 and
June 2 – 6, 2014, Twinsburg - $4975
Managing Discipline
Facilitator: Scott Tackett
Manage discipline effectively and your organization will observe reduced discord among employees, decreased numbers of grievances and increased productivity. You and your organization will experience increased cooperation among employees and sustained positive employee relations, leading to an enhanced organizational culture where everyone is working together toward the same goals.
- View effective discipline as an indispensable tool for supervisory effectiveness
- Handle discipline fairly and consistently to develop and sustain positive employee relations
- Use discipline to encourage and obtain desired organizational goals
- Exercise discipline to correct performance, not punish wrongdoing
Times available:
Marketing Analytics - Actionable Insights from Market Data
Facilitator: Ron Sullivan
Obtain and utilize market data to revitalize your value proposition; reposition your products, strengthen your marketing channel and achieve optimum price to grow your current business. You can make market-driven business decisions and do ‘what if’ scenario analysis using the Excel-based analysis tool shared in the program. You will learn how data can be used to develop the business case for commercializing new offerings, as well as improving your marketing of existing ones.
Times available:
- Tuesday, March 11, 2014, 8:30 a.m.-4:30 p.m, Twinsburg - $395
Mentoring - The Quest and the Legacy
Facilitator: Amy Shannon
Mentoring is thought of usually from the perspective of youth development programs such as Big Brothers Big Sisters. Mentoring goes far beyond that and carries over into the business world. Mentoring revolves around maximizing potential, empowering people and positioning individuals to achieve even greater success. The facts are startling; studies cite that in the next five years between 30 and 65 percent of the workforce in private and public organizations will be eligible for retirement. The need is immediate for senior managers to begin planning and developing talent pools for the future. In addition to workforce planning, succession planning and strategic management, mentoring provides a very personal way for your organization to prepare for the future. This session focuses on both sides of mentoring: being a mentor and a protégé.
Upon completion of this program, you will:
- Understand the many roles of a mentor and aspects of mentoring
- Assess and identify what interpersonal attributes you bring to a mentoring relationship
- Apply a model for establishing and maintaining a positive mentor/protégé relationship
- Practice questioning and feedback skills while learning how to give advice to uncover ‘The Teachable Moment’
Times available:
Motivating Employees
Facilitator: Scott Tackett
Have you found what works to motivate your employees for improved performance?
- Learn about the many motivational options beyond increased pay
- Find out what types of rewards work in what types of circumstances
- Through practical activities and group interaction, you will review the theories of motivation and apply these theories to real-world applications
- You’ll gain ideas you can use to impact employee performance upon your return to the workplace
Times available:
Perpetuating Excellence in Customer Service
Facilitator: Marvin Montgomery
Building relationships, you will learn how to perpetuate awareness of internal and external customer service throughout your organization and how to overcome barriers to internal and external communication, as well as how to sustain a positive attitude while solving problems and dealing with complaints. You also will learn how to WOW every customer and identify your Team Player Style within your customer service team.
Times available:
Professional Customer Service Communication Skills
Facilitator: Deborah Easton
What is your impact on both internal and external customers? Would they recommend you to others? Achieving individual and company goals, developing highly effective teams and securing a competitive advantage all depend on good customer service. Yet, customer service policies are only as effective as the people who implement them. This program provides practice on the essential communication and customer service skills you need to succeed not only in dealing with the external customer, but also in building essential internal customer relationships. Through group discussion and customer-specific role-playing exercises, you will polish your professional communication skills and practice responding effectively to difficult customers.
Times available:
Project Leadership
Facilitator: Bob Jewell
Optional Program
Organizing and managing the day-to-day activities of a project can be challenging enough. However, you must also have the skills necessary to develop a high-performing team, make and implement effective decisions, and communicate with and influence stakeholders outside your core project team. The difference between management and leadership will forever be debated, but when it comes to projects – you manage the process and lead the people. This program focuses on three skills to effectively lead a project:
- Developing an effective team
- Communicating with and influencing your stakeholders
- Making effective project decisions
Times available:
- Wednesday, May 7, 2014; 8:30 a.m. to 4:30 p.m., Twinsburg - $295
Quick Changeover
Facilitator: John Novak
Quick Changeover is a five-step process aimed at reducing the changeover time in any process that requires the flexibility to adapt to changing customer demands. You will learn the impact that lengthy changeovers have on cash flow and meeting customer demand. You will understand the application of changeover reduction in both office and production environments. Upon conclusion of the program you will learn some of the cultural changes needed for success in your organization.
Times available:
- Thursday, May 1, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
Segmentation
Facilitator: Pam Roach
Many organizations are challenged by segmentation and do not do it well. Segmentation enables you to prioritize your resources on the customers who value what you offer. This program teaches you how to go beyond demographics and sales history approach to segmentation. You will learn how to use other factors like behavior (past and future) as well as the value for your offering to establish actionable segmentation schema.
Prework: Be prepared to share how your organization does segmentation today.
Times available:
- Tuesday, April 29, 2014; 8:30 a.m.-4:30 p.m., Twinsburg - $395
Standardized Work and Continuous Flow
Facilitator: John Potkalitsky
Standardized Work is essential to achieving and sustaining Lean processes. Standardized Work is a people focused tool designed to document current best practices in order to establish a repeatable and predictable baseline for continual improvement. Learn how to eliminate process waste through the application of the design of work cells within a manufacturing environment of in an office environment. Guided by a classroom simulation, you will learn the key elements of design such as understanding Takt time, physical layout, analyzing standardized work, line and workload balancing, load leveling and more.
Times available:
- Thursday, May 8, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
The Innovation Process and New Offering Generation
Facilitator: Pam Roach
The design, management and implementation of your innovation process should be based upon the needs and wants of your key markets. This multifunctional team approach increases your likelihood of success and accelerates the time to commercialization. The output of this market-driven approach is a business-attractive project ready for final product development and commercial launch preparation.
You will learn how to:
- Frame your innovation idea into its elements
- Use secondary market data to justify the value of each concept
- Prioritize concepts to plan your next steps
Pre-work: Become familiar with your organization's commercialization process. Come prepared with elevator speech on markets in which your organization plans to grow and how you think you will get there. (Nothing proprietary is expected. However, you will have the opportunity to discuss it with the instructor in private.)
Times available:
- Tuesday, May 6, 2014; 8:30 a.m.-4:30 p.m., Twinsburg - $395
The SHRM Learning System
Facilitator: Diane DeRubertis
Enroll in this program to assist you in preparing for the PHR and SPHR certification exams. You'll gain a solid foundation and the comprehensive knowledge necessary for effectively managing the HR challenges you face in today's demanding work environment. Through six modules that correspond to the six functional areas, responsibilities and associated knowledge as defined by the Human Resource Certification Institute (HRCI). These six modules are: Strategic Management, Workforce Planning and Employment, Human Resource Development, Compensation and Benefits, Employee and Labor Relations and Occupational Health, Safety and Security. Includes the study materials for the Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) certification exams administered by HRCI. Offered in cooperation with the Society for Human Resource Managers (SHRM), you’ll receive study material for the PHR and SPHR certification exams administered by HRCI.
Please read: Please call 330-672-8698 if you are a current SHRM member to receive a $100 fee reduction.
Times available:
- Tues., Sept. 10, 2013 - Dec. 3, 2013
Skips October 15, 2013, Twinsburg - $1,095
Turning Conflict into Collaboration
Facilitator: Ned Parks
Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.
- Maintain your cool in difficult situations
- Learn valuable communication skills for conflict resolution
- Become aware of your conflict style using the Thomas Kilmann Conflict Inventory
- Utilize five strategies for conflict resolution
- Learn How to minimize the negative aspect of difficult situations and turn conflict into a positive outcome
Times available:
Understanding Emotional Intelligence to Increase Your Effectiveness
Facilitator: Kristy Frieden
Studies have shown that an individual’s level of emotional intelligence can be a greater predictor of success than their IQ. We see this type of intelligence played out in our lives on a daily basis, but may not comprehend its importance. Whether we are at work, home, or in our community, knowing and managing our emotions, as well as knowing and managing the emotions of others, can determine our success.
This program will enable you to:
- Understand and apply the four components of Emotional Intelligence: self-awareness, self-management, social awareness and relationship management
- Determine how your interaction style adds value or creates barriers to any given situation
- Apply key strategies to create an emotionally intelligent culture in your organization
- Learn ways to increase your emotional intelligence and ability to interact successfully with others
Times available:
Value Proposition and Positioning
Facilitator: Pam Roach
Strong and profitable value propositions create the link between customer value and customer behavior. The most successful organizations have clear and concise statements of ‘what’s in it for me’ from the customer’s perspective. In this program you will learn how to make your existing value propositions more compelling and differentiated or build a differentiated value proposition for a new offering. Positioning is the process of establishing and maintaining a perception of an offering in the minds of target segment members. You will explore positioning and repositioning alternatives for your offering whether it currently exists or it is about to be commercialized.
Prework: Bring your current value proposition and insights about your target customer.
Times available:
- Tues., March 18, 2014; 8:30 a.m.-4:30 p.m., Twinsburg - $395
Value Stream Mapping (VSM)
Facilitator: John Potkalitsky
Value Stream Mapping (VSM) is a powerful tool for analyzing information and material flow throughout an organization. You will learn the step-by-step method of Value Stream Mapping to effectively identify and eliminate non-value adding activities. Using a case study example, you will create a current state map, analyze the current state map, and create a Lean future state map.
Times available:
Value-based Pricing
Facilitator: Ron Sullivan
To successfully price a new offering or optimize your pricing for existing offerings, you need to both understand and measure value created into an ‘easy to understand and communicate’ offering; and then capture a fair share of the value through value pricing. You’ll learn to operationalize the value pricing concept, by internalizing the 3C’s (Create value – Communicate value – Capture value) into the thinking and behavior of the entire marketing and selling organization. There are two parts to the program, the first describing what value pricing is and its interaction with the 3C’s. The second part is how to actually measure value created and translate it into value pricing proposals and actions.
Prework: Bring an outline of how pricing is generated in your organization today.
Times available:
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