Certificate of Supervision
Influencing Frontline Employees to Perform at Their Highest Level
Effective supervision is key to the success of any organization. Whether you are a new or experienced supervisor, or are aspiring to be at the supervisory level, Kent State’s Certificate of Supervision will provide you with credentials that set you apart. If you are a manager or department head, consider sponsoring your frontline leaders to attend the Certificate of Supervision so that they can perform at their best in a professional environment with appropriate and effective supervision.Designed with input from our business clients, our dynamic Kent State facilitators and the extensive experience of our professional staff, Kent State’s Certificate of Supervision is a comprehensive, skills-based series of programs consisting of 48 contact hours of high-impact training for those who supervise.
The Certificate of Supervision training program provides real-world, skills-based, results-oriented training for your supervisory employees with six programs.
Additional thoughts on Kent State's Certificate of Supervision.
Enhancing Interpersonal Communication
Facilitator: Deborah Easton
Effective communication skills give you the power to achieve success in your supervisory role, as well as in all of your relationships. Influencing others to accept change, creating rapport among work teams and handling difficult conversations require choosing the most productive strategy for keeping the conversation on track and the personalities involved in sync. This program provides you the opportunity to assess communication strengths and weaknesses and to learn a variety of practical, powerful communication strategies that can be applied immediately on the job, with peers, subordinates and supervisors.
- Develop a communication style that generates trust in the workplace
- Improve listening skills
- Respond more effectively during difficult conversations
- Give clear directions to employees
Times available:
Motivating Employees
Facilitator: Scott Tackett
Have you found what works to motivate your employees for improved performance?
- Learn about the many motivational options beyond increased pay
- Find out what types of rewards work in what types of circumstances
- Through practical activities and group interaction, you will review the theories of motivation and apply these theories to real-world applications
- You’ll gain ideas you can use to impact employee performance upon your return to the workplace
Times available:
Turning Conflict into Collaboration
Facilitator: Ned Parks
Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.
- Maintain your cool in difficult situations
- Learn valuable communication skills for conflict resolution
- Become aware of your conflict style using the Thomas Kilmann Conflict Inventory
- Utilize five strategies for conflict resolution
- Learn How to minimize the negative aspect of difficult situations and turn conflict into a positive outcome
Times available:
Crash the Barriers: Build Your Team
Facilitator: Ned Parks
Learn how you REALLY operate within a team and how you set your team up for success or failure. This program is designed to teach you, as a leader how to build teams and group interactions through a totally hands-on experience. Walk away with specific actions to build your current team and integrate new employees into the team.
- Understanding barriers inside your team
- The circle of invitation
- Un-agreed to expectations are resentments waiting to happen
- Plan, problem solve, process and improve
Times available:
Managing Discipline
Facilitator: Scott Tackett
Manage discipline effectively and your organization will observe reduced discord among employees, decreased numbers of grievances and increased productivity. You and your organization will experience increased cooperation among employees and sustained positive employee relations, leading to an enhanced organizational culture where everyone is working together toward the same goals.
- View effective discipline as an indispensable tool for supervisory effectiveness
- Handle discipline fairly and consistently to develop and sustain positive employee relations
- Use discipline to encourage and obtain desired organizational goals
- Exercise discipline to correct performance, not punish wrongdoing
Times available:
Effective Decision Making
Facilitator: Bob Jewell
When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today's business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This program focuses on helping you learn and apply a proven process for making effective decisions utilizing group exercises, movie clips, real-world examples and a team case study to analyze and improve decision-making skills.
- Four styles of decision making and when to use them
- Six important elements of an effective decision making process
- The role of intuition in making decisions
- How to better manage participative decision-making processes
- Tools and techniques that facilitate decision making
- Determine the return on a decision
- How to recognize and avoid common pitfalls in decision making
Times available:
Lean for Frontline Supervisors
Facilitator: John Potkalitsky
OPTIONAL ADD-ON PROGRAM
The overall success of a Lean transformation depends on leadership, especially front-line supervision. Supervisors are the critical links between management and the people in the workplace. They are in a key position to lead and create motivation. And, most importantly, the supervisors are expected to change the current culture into a culture of continuous improvement.
However, despite these management expectations, most organizations give supervisors limited attention. Supervisors often manage more people than anyone in the company. Yet receive the least amount of training. And, it’s not enough to just include supervisors in training. The Lean training has to be designed specifically for the supervisors.
This one-day workshop focuses on the fundamental challenges the you as a supervisor face in leading a Lean culture change. From a supervisor perspective, you will learn how to use practical Lean tools and techniques in enough detail that you can begin immediately to apply them in your everyday work. Also included is an overview of the “softer skills” needed to create and sustain successful change.
Times available:
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