Patient Rights & Responsibilities
You have the RIGHT TO:
Expect that all aspects of your health information and records, including discussions, examinations and treatments, will be conducted in a private and safe environment.
Expect confidential treatment of all communications and records relating to you. Your permission must be obtained before information is given to anyone not directly involved in your care, except as provided by law.
Choice of Service Providers
Choose or change your provider from among the UHS Staff of licensed and credentialed health care professionals.
Considerate and Respectful Care
Be treated with courtesy, respect, consideration and dignity by all who provide health care services to you regardless of gender, race, ethnicity, national origin, religion, culture, sexual orientation, physical ability, lifestyle or any other personal attributes.
Expect a timely response to any reasonable requests made for service.
Understand and Participate in Care
Receive information and explanations about your diagnosis, treatment options, and prognosis, and be an active participant in decisions regarding your health.
You have the right to refuse treatment. You also have the right to refuse to participate in research conducted at UHS, and you may refuse to have a student trainee participate in your care.
Voice any of your concerns or suggestions for service. Feedback forms are available throughout University Health Services, on our website, and upon request from any staff member.
You have a Responsibility to:
Make and Keep Appointments
Appointments may be made online, by telephone, or in person. Every patient has the responsibility to arrive as scheduled for appointments and to call in advance of a need to cancel.
Collaborate with your Provider
Be an active participant in the development of your treatment plan, and follow the treatment plan as prescribed.
Provide Accurate Health Information
Disclose complete and accurate information about your health, including the use of medications, over-the-counter products and dietary supplements, allergies or sensitivities, and any living will, medical power of attorney, or other directive that could affect your care.
Ask your clinician about anything you do not understand, such as a diagnosis, treatment plan, test or policy.
Meet Your Financial Obligations
You may request a statement which includes an itemized charge for all services rendered at checkout, or by contacting the Central Billing Office. UHS accepts most insurance plans, major credit cards, cash, check, FLASHcard or direct bill to enrolled students’ Bursar accounts as payment for our services.
Tell us about any changes in your health or adverse effects of your treatment. Discuss how you feel about your visit and fill out our brief online Patient Satisfaction Survey.
Be respectful of all health care providers, staff, and other patients.