Financial Policy | University Health Services | Kent State University

Financial Policy

UHS FINANCIAL POLICY

Payment is expected at the time of service.  UHS accepts cash, check, VISA/Mastercard/Discover, and Flashcard.  All unpaid charges will be remitted to the patient's Student Account.

All students who seek treatment at the DeWeese Health Center will continue to be seen, regardless of their ability to pay.  If you need financial assistance with your health center charges, please call Insurance and Billing at (330)672-8251.


INSURED PATIENTS

Insured patients are eligible KSU students, faculty, or staff who have health insurance coverage and elect to use it for services rendered at UHS.

UHS is a primary care PPO provider for insurance carriers that contract with UHS.  This list includes Aetna, Anthem BC/BS, CIGNA, Medical Mutual of Ohio, UnitedHealthcare and many others.

UHS will submit claims to all insurance companies, regardless of our network participation.

1. OFFICE VISITS

Office Visits refer to evaluation and management services provided to patients in our General Medical and Women's clinics.

Copays, Co-Insurance and Deductibles

Insurance copays are due at the time of service and vary by insurance plan.  Patients are also responsible for deductibles and co-insurance as indicated on the insurance explanation of payment.  

2. LABORATORY SERVICES

UHS provides onsite laboratory services for basic tests such as urine analysis, strep, mono, and HIV.  Patients are responsible for deductibles and coinsurance as indicated on the insurance explanation of payment.  

UHS contracts with Quest Diagnostics as a reference lab for all tests that cannot be performed at UHS.  Quest will bill your insurance directly and you may receive a statement from Quest for the patient responsibility portion of your laboratory charges, separate from any charges you may receive from UHS.

3. PROCEDURES, SERVICES, AND SUPPLIES

Procedures and Services include medical procedures performed in the General Medical and Women’s Clinic, as well as services rendered by UHS' Radiology, Immune, and Psychological Services departments.  Supplies include orthopedic devices and other durable medical equipment. Patients are responsible for deductibles, co-insurance, and non-covered services as indicated on the insurance explanation of payment.

Psychological services are only available to eligible KSU students. Psychological services are not available to KSU faculty and staff.

4. PATIENT BALANCES AFTER INSURANCE

Students: The patient's Student Account will be charged if a patient balance remains after the insurance has paid.

Faculty/Staff: A billing statement will be mailed to the patient if a patient balance remains after the insurance has paid.

 

5. PHARMACY

UHS Pharmacy participates in the Caremark Prescription plan network.  Your Caremark copay applies and is payable at time of service at the checkout desk. Please provide your prescription insurance information to the pharmacy. You may have a separate prescription card, or the prescription insurance information may be included on your medical insurance card.

UHS Pharmacy will fill all stocked prescriptions, but can only submit prescription claims to Caremark. UHS Pharmacy offers competitive self-pay pricing for most prescriptions.

UHS also carries many over-the-counter (OTC) supplies and items at below retail prices. OTC items are not billable to insurance and are payable at time of service at the checkout desk.


SELF-PAY PATIENTS

Self-Pay patients are patients who do not have health insurance or who elect not to use their health insurance.

1. OFFICE VISITS

Reduced fees for office visits are provided for self-pay patients in our General Medical and Women's Health Clinics.

Charges for office visits are payable at time of service. Eligible students may also add charges to their Student Account.

2. LABORATORY SERVICES

There are reduced fees for laboratory services provided by UHS.

UHS contracts with Quest Diagnostics as a reference lab for all tests that cannot be performed at UHS.  UHS will bill self-pay students for the tests performed by Quest.

Charges for self-pay laboratory services are payable at time of service. Eligible students may also add charges to their Student Account.

If you have provided UHS with your health insurance information, but you elect to utilize our self-pay rates rather than billing insurance for laboratory services, please notify both the lab and the checkout desk.

3. PROCEDURES, SERVICES, AND SUPPLIES

Procedures and Services include medical procedures performed in the General Medical and Women’s Clinic, as well as services rendered by UHS' Radiology, Immune, and Psychological Services departments.  Supplies include orthopedic devices and other durable medical equipment. For eligible patients, there are reduced fees for procedures, services, and supplies. Charges for services are payable at time of service. Eligible students may also add charges to their Student Account.

Psychological services are only available to eligible KSU students. Psychological services are not available to KSU faculty and staff.

4. PHARMACY

UHS Pharmacy offers competitive pricing for most prescriptions and over-the-counter medications. UHS carries many over-the-counter supplies and items at below retail prices. Pharmacy charges are payable at time of service at the checkout desk. Eligible students may also add charges to their Student Account.


FINANCIAL CARE ASSISTANCE PROGRAM

UHS will not turn away an eligible student because the student cannot pay for services.

Please download the Care Assistance Program Application (PDF) and complete the form and return to UHS Central Billing Office. If you have questions, please contact the Central Billing Office at 330-672-8251.