Student Refund Processing

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When does the Bursar's Office start issuing student refunds?

The Bursar's Office begins processing student refunds 7 days prior to the start of the semester. Below are the dates we start issuing student refunds:  

  • Summer 2016  - June 6
  • Fall 2016 - August 22
  • Spring 2017 - January 9

It is not necessary to contact the Bursar's Office to request a refund as refunds are usually processed within a few days of the financial aid disbursing.  A refund cannot be issued to a student until their aid has been disbursed to their student account, creating a credit, see screen below as an example.

Financial Aid disbursed to the student's account as credit, which will be refunded to the student

I am not expecting my financial aid to be ready until after classes begin.  How do I buy books if I don't have my refund?

Students that will receive a refund once their aid has been disbursed to their student account can apply to have up to $500 of their financial aid issued to their FlashCard.  These funds can be used at campus bookstores to buy books.  Contact the Bursar's Office or your Regional Campus to see when they issue FlashCash.

How do I know if my refund has been issued?

You can check your Student Account/Bursar account via FlashLine to see if your refund has been processed.  Follow the steps below to access your student account information through FlashLine:

  • Student should log into FlashLine at

  • Select the "My Account" tab"

  • Choose "Account Detail" under "My Student Account"

 If the refund has been issued you will see the word "Higher One Refund," see screen below as an example.

The issued refund shows up as "HigherOne Student Refund" on the account

When can I expect to receive my refund once it has been issued on my student account?

Higher One delivers Student refunds once they are issued by KSU.  Students have three refund delivery methods. 

  • Direct Deposit (ACH) 2-3 day delivery

  • OneAccount-FDIC insured free checking offered by Higher One, -1 day delivery

  • Paper check, 5-7 day delivery

How do I check the status of my refund after it has been issued?

Students should log into  to track the processing of their refund once it has been issued on their student account.   Select KSU Choice Card or more information about the KSU Choice Card.

The KSUChoiceCard home page

Are all refunds issued to the student?

Credit balances on the student account are typically issued to the student as the owner of the account. However, there may be instances where the credit balance may be refunded to the parent, as a result of a Parent Plus loan credit, or to a credit card.