Refund Policy

KSU at East Liverpool and Salem Bookstore Refund Policy

REFUND POLICY

A valid bookstore receipt is required to obtain a refund in your original form of payment or exchange.

TEXTBOOKS

Textbook refunds end one week from start of term.

  • Full refund or exchange on course related material during the first week of classes.
  • rental books can be upgraded to a regular purchase within the first two weeks of class
  • textbooks and course packets must be in original condition and SHRINK WRAPPED when returned.
  • With proof of a schedule change and original receipt, a full refund will be given during the first 30 days.
  • No refunds on digital content once accessed.

READING BOOKS: (books that are not used in a course, but are available in the store)

  • Returns must be made within 14 days
  • Test prep and study aids are not returnable
  • Opened software, audio books, DVDs, CDs, music and small electronics may not be returned. They can be exchanged for the same item if defective.

GENERAL MERCHANDISE

  • Merchandise aside from textbooks, may be refunded or exchanged with in 14 days with a valid receipt.
  • No refunds are given on magazines or prepaid phone cards. Without a receipt, a merchandise credit will be issued at the current selling price. All merchandise must be in original condition.

TEXTBOOK RENTAL

IMPORTANT INFORMATION

  • Rental textbooks are your to keep for the entire term.
  • Return during finals week.
  • We will send you a helpful e-mail reminders to the email that was provided when setting up your rental account. If you don't return your textbook rental, you will be charged an additional fee plus a 7.5% processing fee.

RENTAL BOOKS MUST BE RETURNED IN GOOD CONDITION

  • Cover, spine and pages must be in tact (no rips or tears.) Do not tape up the textbooks.
  • No liquid damage of any kind, in any amount.
  • Normal highlighting and note taking is okay.

REMEMBER

Rental Textbooks must be returned to the bookstore where they were originally rented. Do not sell them back for cash. Once you sell a book back for cash the transaction can not be reversed.

Visit kent.bncollege.com and click the Textbook Rental Return for a free shipping label to return your rentals r print your express rental checkout from faster check in.

You can download the Bookstore App for reminders on rentals, upcoming sales, and receive a  25% off coupon for one logo's item at the bookstore.

Go to the App store and type in MY COLLEGE BOOKSTORE and select the appropriate campus.