ICT Implementation Plan | Kent State University

ICT Implementation Plan

In Spring 2017, in support of the adoption of 4-16 University policy regarding electronic and information technology accessibility, an ICT accessibility prioritization plan was created to provide an initial framework to support implementation of the policy.

Recognizing the need for a more formal framework, work began in Summer 2017 to explore and develop a formal implementation plan and specific timelines for ICT initiatives. The work to develop the plan concluded June, 2018.

This page provides the final results of that work and serves to document the overall process and future initiatives. The plan was created using techniques outlined in VMOSA (Vision, Mission, Objectives, Strategies, and Action Plans). As noted on the Community Tool Box site, VMOSA is "...used to help community groups define a vision and develop practical ways to enact change." We hope that this important work will provide a strong framework for continued growth of ICT initiatives and help Kent State University chart a successful path in the continued promotion of a digital environment that is welcoming and inclusive for all individuals.

Please check back often for updates. Questions? Please contact Jason Piatt, Electronic and Information Technology Manager, Student Accessibility Services, jpiatt@kent.edu


This plan was created in collaboration with the representatives from the following areas:

  • Center for Student Involvement
  • Center for Teaching and Learning
  • Division of Diversity, Equity & Inclusion
  • College of Aeronautics & Engineering
  • College of Education, Health and Human Services
  • Finance
  • General Counsel
  • Information Services
  • Internal Audit
  • Office of Continuing and Distance Education
  • One Stop
  • Provost’s Office
  • Regional Campus
  • Student Accessibility Services
  • Division of Student Affairs
  • University Communications and Marketing
Vision and Mission


Kent State University will ensure the accessibility of information & communication technology within our academic and administrative environments.


To provide and promote an inclusive and supportive digital environment to our students, staff, faculty, and the community.  This is accomplished by fostering a culture of collaboration and community engagement, leveraging synergies, and promoting universal design for equal access for people of all abilities.

Strategic Opportunities

Awareness & Education

(Aligns with Strategic Roadmap - Priority 1: Students First, Initiative 1.4: Strengthen diversity and the cultural competence of students, faculty, and staff system wide)

  • By 2020, make 100% of staff and faculty in academic units, divisions, and regional campuses aware of ICT accessibility initiatives, compliance responsibilities, resources and best practice.
  • By 2020, establish “ICT accessibility advocates” within 90% of academic units, divisions, and regional campuses

Networking & Communication

(Aligns with Strategic Roadmap - Priority 5: Organizational Stewardship, Initiative 5.3: Establish a culture of sustainability and continuous improvement)  

  • By 2019, establish permanent ICT Advisory Committee (composed of key university stakeholders) to promote ICT initiatives, provide leadership to the university community and advance recommendations to senior leadership
  • By 2020, clearly define and identify ICT accessibility support networks within all academic units, divisions, and regional campuses

Implementation & Evaluation

(Aligns with Strategic Roadmap - Priority 5: Organizational Stewardship, Initiative 5.3: Establish a culture of sustainability and continuous improvement)

  • By 2019, develop methodology for and technological system to collect/manage/report on data from ICT accessibility activities including outreach, support, training and development, remediation of digital content and other related activities
  • By 2019, establish annual audit report for ICT accessibility involving SAS, General Counsel, Procurement, UCM, Online Learning, and others
  • By 2020, develop plan and secure funding commitments for ICT Accessibility Costs including staffing, support, resources, and development
  • By 2021, 90% of academic units, divisions, and regional campuses will develop and start to implement plans to create and remediate digital material in their respective areas



Early Success and In Development

Early Success

  • RFP/RFQ/RFI process modified to include evaluation of ICT products and/or services
  • Established ICT Exception workflow in DocuSign (for exigent circumstances)
  • Since Fall 2016, delivered 22 ICT Accessibility roadshows (overview) to over 600 faculty and staff
  • Since Fall 2016, delivered 20 ICT accessibility training sessions to over 157 faculty and staff
  • Worked with General Counsel and Procurement to modify contracts and Terms of Service to reflect ICT accessibility requirements
  • Launched new accessibility page, www.kent.edu/accessibility, which includes the accessibility concerns form - a mechanism for KSU staff, faculty, students and the general public to report accessibility issues in our digital and physical environments

In Development

  • Adding ability to flag general purchases that should be evaluated for digital accessibility
  • Creating formal evaluation and testing standards/procedures for ICT Products and/or services conjunction with Information Services
  • Development of RAPID model for digital content remediation
  • Enhancements to ICT accessibility resource content at www.kent.edu/ict
  • Early collaboration with University Libraries to address ICT accessibility for digital collections, archives, and course reserves
Action Plans

Coming soon.