Frequently Asked Questions
We hope that the following questions and answers are helpful to you. Should you have a question that is not addressed on this page please feel free to contact us and we'll be sure to respond!
Q. Can I use my meal Plan at off-campus locations?
A. Meal plans are only able to be used on-campus at the University Dining Services locations. However, there are a number of off-campus locations that will accept FLASHcash. For more information on FLASHcash please call the FLASHcard Office at 330-672-2273.
Q. Can I switch my Meal Plan?
A. Students can request to change a meal plan within the first 2 weeks of the semester. Meal plan changes for the term will be reflected on the student's account within 5-7 business days. For further questions, call the FLASHcard Office at 330-672-2273.
Q. what will happen to the remaining balance of my meal plan from fall to spring semester?
A. University Dining Services will advance all unused Dining Dollars in your Dining Plan account from the fall semester to the spring semester. This will occur regardless of the meal plan you have for the spring semester.
Q. If I do not use all the money on my meal Plan by the end of the Spring Semester what happens to the rest of the balance?
A. If you are currently on the Lite or Basic Plan at the end of the Spring Semester any left over funds will revert back to the University, not Dining Services. Please keep track of your balance through the semester. If you have a Premier or Premier Plus plan all of the left over funds roll over but ONLY with the purchase of a Premier or Premier Plus meal plan for the upcoming Fall Semester. If you have any further questions regarding roll overs please contact the FLASHcard Office online or at 330-672-2273.
*Resident meal plans will be changing to an All-You-Care-To-Eat Meal Structure for the 2018-2019 academic year. The Premier Plus Plan will only carry over with the purchase of an All-Access Meal Plan for Fall 2018.
Q. How do I add money to my meal plan if my balance starts to run low?
A. You are able to add value to your account at any time. You can add money to your FLASHcard through the FLASHcard website with a Mastercard, Visa or Discover. Make sure the FLASHcard you are wanting to add money to is registered. You can also add funds to your account directly at the FLASHcard Office located on the first floor of the Kent Student Center or through 330-672-2273.
Q. How does my FLASHcard work with PNC Bank?
A. A PNC Bank account can be linked with your FLASHcard. For more information on this please stop by the PNC Bank location located on the first floor of the Kent Student Center or call the FLASHcard Office at 330-672-2273.
Q. Why can't I use my meal Plan on the first floor of the Student Center between 11 a.m.-2 p.m. Monday-Friday?
A. Only about 6,000 of KSU's nearly 28,000 students are Residence Hall students, meaning the rest are commuter students. To give the commuter students a more exclusive place to eat and take care of the largest population on campus the HUB and Kent Market 1 are restricted during these hours. FLASHcash and Credit Card are still allowable forms of payment but there is a 2nd Floor Market located for our meal plan students along with various other locations located throughout the campus for students using the meal plan.
Q. With a FLASHcard, Dining Plan, Bankcard and ID how many cards will I have to carry around?
A. One! They are all attached to your KSU FLASHcard. It's that easy!