What can I do if I’m experiencing technical difficulties within the platform or have a question about its functionality? | University Benefits | Kent State University

What can I do if I’m experiencing technical difficulties within the platform or have a question about its functionality?

Regardless of which section of the platform you are in, there is always an orange “Help” widget in the bottom right corner of the screen. You can click on this and type in key words related to what you need help with.

This will bring up articles geared towards helping solve your issue. If the articles are not able to assist in resolving your problem, you can then click on “Leave us a message” to submit a help ticket.