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Communication Skills Workshops

Communication Skills

Click on each title of a workshop below to expand it and view the complete description.

Communicating Across Four Generations

Workshop # IDIV2

Find out how to manage communication across generations, by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group's frame of reference and help you interact more effectively.
Group Format Length Who Should Attend
Instructor 2.5 hours All Kent State Faculty and Staff

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Communication Effectiveness for Supervisors

Workshop # IICE

Getting your message across in a way that is clear and coherent is a critical skill in both organizational and personal life. This four hour instructor-led workshop provides a self-assessment with tips and practical exercises on seven communication competencies. Participants will become better communicators by examining the transactional communication model, seven competencies of communication, and gain an understanding of how different communication styles affect your personal communication style and create the best possible climate for communicating.
Group Format Length Who Should Attend
Instructor 4 hours New Supervisors

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Dealing with Difficult Behaviors

Workshop # IDDB

This 3-hour workshop focuses on identifying and addressing the seven most common difficult behaviors. Participants will get an opportunity to explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. After completing this course you will be able to understand the importance feelings play in dealing with difficult encounters, identify trigger words and reframe reactions, identify and address the seven most common difficult behaviors and demonstrate how to give constructive feedback.
Group Format Length Who Should Attend
Instructor 3 hours All Kent State Faculty and Staff

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Emotional Intelligence l: Identifying Emotions

Workshop # IEI1

In this two hour workshop, participants will examine the six key emotions. They will learn how to accurately identify and display their own emotions and the emotions of others as it relates to these emotions. The workshop consists of some theory and practical exercises.
Group Format Length Who Should Attend
Instructor 2 hours All Kent State Faculty and Staff

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Emotional Intelligence ll: Using Emotions

Workshop # IEI2

In this two hour workshop, participants will learn to enhance their ability to use or generate emotions by visualizing how emotions influence thinking and decision making. They will learn the importance of becoming aware of their own and others emotional states and what it means to reflect the emotions of others. The workshop consists of some theory and practical exercises.
Group Format Length Who Should Attend
Instructor 2 hours All Kent State Faculty and Staff

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Emotional Intelligence lll: Understanding Emotions

Workshop # IEI3

In this two hour workshop, participants will examine the root causes of emotions. The predictability of emotions; how they change over time, learn how emotions blend and the importance of and how to enhance one's emotional vocabulary will all be explored. The workshop consists of some theory and practical exercises.
Group Format Length Who Should Attend
Instructor 2 hours All Kent State Faculty and Staff

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Emotional Intelligence lV: Managing Emotions

Workshop # IEI4

In this two hour workshop, participants will integrate emotions and thoughts to reach desired outcomes and examine the importance of remaining open to all emotions. Participants will also learn some emotional management strategies. The workshop consists of some theory and practical exercises.
Group Format Length Who Should Attend
Instructor 2 hours All Kent State Faculty and Staff

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Listening with Purpose

Workshop # ILS

Understanding personal listening approaches are essential to good communication. Good communication skills in the workplace are one of the most important factors leading to successful teams, groups and organization. Effective listening skills are crucial to communicating productively both inside and outside the organization. This workshop helps people become active, purposeful listeners in a wide variety of situations for more productive communication. Participants will complete an online self-evaluation to learn about his or her personal listening preferred style and receive feedback on strengths and opportunities for improvement.
Group Format Length Who Should Attend
Instructor 4 hours All Kent State Faculty and Staff

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Management Skills - Creating a Motivating Environment Using DiSC (Part 3 of 3)

Workshop # IMS3

PREREQUISITE: Must attend part 1 and part 2 prior to attending this session. Participants explore the environments they create and identify the motivational needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
Group Format Length Who Should Attend
Instructor 3 Hours All Kent State Faculty and Staff,Managers,Supervisors

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Management Skills - Getting the Most of Your Management Style Using DiSC (Part 1 of 3)

Workshop # IMS1

This course utilizes the popular and proven DiSC methodology for understanding human behavior. DiSC is based on the work of behavior psychologist William Moulton Marston and has been used effectively for decades. This tool has shown to be tremendously successful in improving communication skills and hence, improving the employee/supervisor relationship. Participants will complete an online assessment and the results will be reviewed and discussed during the classroom session regarding their management styles and how they impact the workplace.
Group Format Length Who Should Attend
Instructor 3 hours All Kent State Faculty and Staff,Managers,Supervisors

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Management Skills - Using DiSC to Direct and Delegate (Part 2 of 3)

Workshop # IMS2

This workshop will build upon the information learned in Part 1 (prerequisite for participating in Part 2). Participants learn about their directing and delegating styles and how to identify the needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
Group Format Length Who Should Attend
Instructor 3 hours All Kent State Faculty and Staff,Managers,Non-Supervisory Faculty and Staff,Supervisors

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Managing Conflict

Workshop # OMC

Constructive conflict resolution draws on the knowledge and experience of peacekeepers, arbitrators, and mediators who are applying their considerable abilities to one basic question: “How can you find constructive ways of resolving conflict so that people are able to express and work through their differences without the risk of, or necessity of, damage to one another?” In this online course you will learn to develop inventive techniques for solving conflicts and how to perform a step by step process for successful conflict resolution.
Group Format Length Who Should Attend
Online 1 hour All Kent State Faculty and Staff

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Measuring Your Emotional Intelligence

Workshop # MSCEIT

Emotional intelligence can be defined as the ability to incorporate emotions into your decision making for optimal outcomes. Kent State utilizes the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You can take this EI online test and then engage in a personal consultation with a certified MSCEIT professional in HR to interpret your results. Participants receive their detailed test results along with areas of strengths and potential opportunities for development. Contact Training and Development at 330-672-2100 or hrd@kent.edu for more information and to schedule your EI test and consultation.
Group Format Length Who Should Attend
Instructor 2 hours All Kent State Faculty and Staff

Principles of Conflict Management

Workshop # IPCM

This half-day workshop is designed to give participants the insight and tools needed to effectively manage conflict in the workplace. Through the use of a self-assessment tool, participants will determine their conflict management style, learn how to distinguish between the different styles of conflict and gain practical experience in applying conflict styles and communication skills in the workplace.
Group Format Length Who Should Attend
Instructor 4 hours All Kent State Faculty and Staff

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Team Building While Thinking Out of the Box

Workshop # ITB

This workshop is by appointment and is intended for intact work teams. Kent State University relies more and more on teams to innovate, problem solve, and continuously improve performance. Understanding and capitalizing on individual strengths and approaches to group processes is crucial to creating high performance teams. Participants complete an online self-assessment to learn to work from their strengths by identifying their most natural team role, while giving them added appreciation for the contributions of others. As a result, team innovation and productivity increase as conflict and project-cycle time decrease. Participants will receive a customized report on their strengths and opportunities and an aggregate group report indicating overall team strengths and team opportunities for improvement. Contact Training and Development for further information at 330-672-2100 or hrd@kent.edu
Group Format Length Who Should Attend
Instructor 2-4 hours All Kent State Faculty and Staff