Impact Solutions Employee Assistance and Work Life Program-Employee Wellness

The IMPACT program can assist with problems such as stress, anxiety, depression, child and eldercare needs, marital concerns or substance abuse. They can also provide assistance for financial, legal or identity theft issues. All resources are available 24 hours a day, 365 days a year. IMPACT services are confidential and provided by credentialed professionals. All employees, household members, dependents in and away from home, and parents/parents-in-law are eligible to use any of the IMPACT services. 

IMPACT provides up to six confidential counseling sessions, at no cost. If treatment or services needed go beyond the six sessions, IMPACT will make every effort to transition the client to a provider that participates in their network.  Many services can now be offered through telemental health, which provides additional convenience and flexibility to busy schedules as well as eliminates travel barriers.

New for 2020, is IMPACT’s artificial intelligence chatbox, TESS. TESS provides users with psychological and emotional support and improves mental health and well-being. TESS, like all IMPACT services, is available to all Kent State full- and part-time faculty and staff and their qualifying dependents. To learn more about TESS, click here or visit the IMPACT website.

There are no limitations to telephonic or online resources provided by IMPACT or its comprehensive work/life website. To access these rich resources, visit, click "Member Login", and enter username KENT.

You can reach IMPACT directly at 1-800-227-6007 24 hours a day, 365 days a year.

Contact:  Impact Solutions

Phone:  800-227-6007


Eligible:  KSU employees and family members

Cost:  N/A

Additional Information:  The username to the site is “kent”.  

You can reach IMPACT directly at 1-800-227-6007,  24 hours a day, 365 days a year.