Knowledge Management

Knowledge management is a business process that formalizes the management and use of an enterprise’s intellectual assets, as defined by research and advisory firm Gartner

As the knowledge economy continues to take shape in the 21st century, the factors of production are shifting from physical financial capital to intellectual capital. In this environment, the success of organizations will depend on their ability to generate, adopt and diffuse knowledge –– to become knowledge organizations. 

KM promotes a collaborative and integrative approach to the creation, capture, organization, access and use of information assets, including the tacit, uncaptured knowledge of people. (Read KM World's Editorial, What is KM? Knowledge Management Explained for a brief history.)

Options for Study

  • 36-credit hour Master of Science
  • 18-credit hour Graduate Certificate
  • Informal dual degree between the Master of Science and any other graduate degree at Kent State (pending approval from both programs).  For instance, the MS in Knowledge Management can be a good combination with the Master of Library and Information Science.  Contact the iSchool Office at ischool [at] or 330-672-2782 if you are interested in this option that allows students to share credits between two master's degrees.
  • Ph.D. in Communication and Information