CRM: V2MOM Readable version | Constituent Relationship Management (CRM) | Kent State University

CRM: V2MOM Readable version

VISION:

Create a high impact enterprise CRM solution to improve and expand communication and engagement with constituents throughout key campus relationships.

 

VALUES:

  • One platform, one holistic view
  • Collaboration
  • Innovation

 

METHODS:

  1. Train the team
  2. Planning the project roadmap
  3. Complete the projects
  4. Work as partners (Business/IS/Vendors)
  5. Build governance plans
  6. Train/educate users
  7. Celebrate successes
  8. Communicate transparently (within teams and with the campus)

 

OBSTACLES:

  1. Other work and project demands
  2. Resources (budget, time)
  3. Politics

 

MEASURES:

For each Method, how do we know we’ve been successful?

  • Enhanced customer service
  • # certifications
  • User adoptions stats
  • Sunsetting existing software
POSTED: Monday, February 26, 2018 - 10:30am
UPDATED: Monday, February 26, 2018 - 10:30am