Departments | Kent State University


Educational Technology & Service Management

Interim Executive Director, James Raber

Classroom Technology and University Events Support

Classroom and Instructional Technologies provides consultation, design, and installation services for adding or upgrading electronic instructional equipment to classrooms located on the Kent Campus. We also provide maintenance on all equipment that we install. We are also responsible for all institutional display and P.A. services for the Kent Campus.

Manager, James Taylor

Course Management (Blackboard Learn Support) and Educational Technology Application Support

Course Management provides services to faculty, students and staff for teaching and learning by integrating tools and technologies into their courses. The Course Management group provides phone and email support for faculty using Blackboard Learn. We provide one-on-one consultation to faculty who wish to design and facilitate their Blackboard course. Course Management also conducts group/department training for faculty to meet their specific needs.

Educational Technology application support group develops and supports education technology solutions that can help faculty, students and staff enhance the teaching and learning experience both in the classroom and in an online environment. We also support other educational technology applications such as Kaltura and KSUPresenter. Kaltura is a video platform allowing for video management and sharing. KSUPresenter allows the creation of slideshow presentations that are automated and can contain voiceover audio.

Manager, Bobbi Bain

IS Help Desk

IS Help Desk provides customer support to all of Kent State's campuses with 24/7 technology support and communication, including phone support, online support, and multiple in person walk-up technology support locations. We also update knowledge articles, resolve tickets, monitor a quality of tickets, conduct training and also advertise and create division communications.

Manager, Dan Thomas

IS Communications

Provides print and digital communications for departments within the Division of Information Services. The team also hosts and attends events to provide information about technology services available to the university community.

Manager, David Cunningham

Federated Desktop Support

Provides efficient, responsive, and courteous IT support to faculty and staff, and provide leadership in planning for the effective use of technology. Find your local support person at

Manager, Jona Burton

IT Training and Outreach

Information Services has a large range of technology workshops available to everyone - students, faculty, and staff. The new training space is conveniently located on the first floor of the Library in room 152, near the computer lab. With brand new computers and two 80” flat panel display screens, the space allows for an interactive training experience that can be customized to the needs of the audience and the content. We have over 30 different workshop offerings to choose from covering Microsoft Office, Google Apps, Adobe Products, Cloud Storage, and more.

Manager, Tom Mahon



Systems Development and Innovations

Interim Executive Director, Sameer Jaleel

IS Administrative Support

IS Administrative Support facilitates the financial and human resource needs of the division. Working collaboratively with the division’s departments, our office provides financial, employment, and administrative services. IS Business Services is responsible for financial planning and management for the division, including accounting and budgeting, financial analysis and forecasting, internal billing, and review of purchasing activities for adherence to university financial policies & procedures.

IS Human Resource Services is responsible for the coordination of recruitment and hiring procedures, providing current employment statistics, maintaining accurate employee records, and assistance in evaluation and classification of new and existing positions.

Director, IS - Finance & Business Operations, John Holik
Manager, Catherine Zapytowski

System Development Services

The SDS department consists of multiple teams that provide software development and project management services to various areas of the university, while also developing and supporting enterprise platforms that provide online solutions for all users at the university.

The Drupal team manages development and support services for the platform that runs the website and all its sub-sites, as well as the FlashLine user portal that serves all students, staff, and faculty. The platform development teams develop custom business solutions for various units within the university as well as the university-at-large. Aligning with the Agile methodology, these teams iteratively execute web and mobile solutions that go through UX prototyping, development, testing, usability assessments, deployment and production support, using full stack platforms that accelerate the solution process.

Team Rapid Applications and Mobile, Project Manager, Mike Papania
Team RADForce, Project Manager, Dawn Sharnsky
Drupal Team, Team Leader, Scott Stillisano
Platform Administration, Team Leader, Altai Otgonyin

Process Evaluation and Improvement

The Process Evaluation and Improvement team provides services to help departments evaluate current processes and identify areas for improvement.

Director, Holly Slocum
Sr. Project Manager, Shelley Sherwin

Identity and Access Management

The IAM team is responsible for enabling, developing, and supporting Single Sign On (SSO) solutions at Kent State, as well as developing identity management solutions that enable users to seamlessly access multiple systems using their single Kent State identity.

Manager, Matt Pahls



IT Enterprise Applications and Infrastructure Services & Support

Executive Director, Andrea Nunley

Enterprise Application Services

Enterprise Application Services provides development and support services related to enterprise software across the organization. The Enterprise Applications team supports the Banner ERP and other software packages and databases used at the overall university level. Also included in their scope is the Cognos reporting environment, the Enterprise Data Warehouse, and Document Imaging.

Manager, Chris Muller

Infrastructure Engineering

The Infrastructure Engineering Group is comprised of teams that support server storage and Disaster Recovery infrastructure, both in the on-premise data center and in the cloud. The scope of this team also includes enterprise email and collaboration tools, both Office 365 and Google, end user encryption, and desktop management. They work closely with the Federated field services teams at all campuses to ensure a consistent, secure, and reliable end user experience across the university.

Director, Todd Ryan

Data Center Operations

Data Center Operations is responsible for monitoring enterprise services and managing the physical enterprise data center locations at Kent State University. In addition, they perform Examination Scoring and Survey analysis for faculty, Banner printer setup and print job management, Production Batch Job Scheduling, and Server Co-Location services.

Director, Johnson Fisher

Infrastructure Operations

Infrastructure Operations is responsible for tools and activities that support the reliable operation of IT infrastructure and applications, including: Change Management, Operations Control Center, Enterprise Monitoring (availability and performance), Core Application Data Services, and Major Incident Management. These services are provided to all departments, enabling them to provide reliable, high performance services to their customers.

Director, Walt Bainey

Network and Telecom Services

Network and Telecommunication Services is responsible for all of Kent State University's phone and networking needs. They architect, design, implement, and support all networking and telephone architecture use by all university campuses. The scope of this team includes the core and edge networks, wireless infrastructure, cable TV, ISP services, directory services, dial tone, unified messaging, and contact center services.

Director, Matt Williams 

Security and Access Management

Security & Access Management is responsible for protecting digital assets across the entiere university system. The scope of this team includes publishing and maintaining policies and guidelines, building awareness and best practices, and ensuring the security of systems and data. Other key functions include recommending secure technologies that ensure responsible innovation and growth, and providing continuous monitoring of critical information systems in order to prevent or minimize the severity of breaches.

Manager, Brendan Walsh