IT Enterprise Applications and Infrastructure Services and Support (EAI) within the Division of Information Services is comprised of several critical areas that support the Kent State's eight campuses and their respective satellite locations. Our customers are students, faculty, and staff at all locations. The scope of our services is broad and covers all technology infrastructure, major enterprise applications, and IT security.
IT Enterprise Applications and Infrastructure Services & Support
Systems Development and Innovations
An essential element to our university, Systems Development Services is responsible for designing, developing, and testing new and innovative software applications that are used extensively by the KSU community each day—from finding your way around campus to utilizing dynamic task lists to ensure on-time graduation.
Educational Technology & Service Management
Provides support for the University’s Learning Management System, Classroom Technology, Federated Desktop Support, Help Desk, Self Service, Communications, Training and Outreach, and other related initiatives. The overarching goal of the department is to deliver an exceptional customer experience in regard to technical support and service requests.
IS Finance and Business Operations
Provides support for the Division of Information Services in financial planning reporting and analysis, procurement, and human resource functions. Our objective is to provide timely financial insight, decision support, and efficient handling of the business operations of IS, to support the division in carrying out its mission.