Departments | Kent State University


IT Enterprise Applications and Infrastructure Services & Support

IT Enterprise Applications and Infrastructure Services and Support (EAI) within the Division of Information Services is comprised of several critical areas that support the Kent State's eight campuses and their respective satellite locations. Our customers are students, faculty, and staff at all locations. The scope of our services is broad and covers all technology infrastructure, major enterprise applications, and IT security.

Data Center Operations

Data Center Operations is responsible for monitoring enterprise services and managing the physical enterprise data center locations at Kent State University. In addition, they perform Examination Scoring and Survey analysis for faculty, Banner printer setup and print job management, Production Batch Job Scheduling, and Server Co-Location services.

Director, Johnson Fisher

Enterprise Applications Support

Supports enterprise applications that are used university-wide, including the Banner ERP.  In addition to supporting the applications, this team also provides development services for Banner and the related bolt-on applications.  Also included in their scope is the Cognos reporting environment, the Enterprise Data Warehouse, and Document Imaging.

Senior Project Manager, Barb McClintick

Identity and Access Management

The IAM team is responsible for enabling, developing, and supporting Single Sign On (SSO) solutions at Kent State, as well as developing identity management solutions that enable users to seamlessly access multiple systems using their single Kent State identity.

Manager, Matt Pahls

Infrastructure Engineering

The Infrastructure Engineering Group has responsibility for the design and implementation of critical infrastructure supporting the university’s core enterprise services.  This infrastructure includes servers, storage, and cloud platforms, as well as end user computing devices and accompanying software.  We also provide essential IT services including email and collaboration products, directory services, desktop management and encryption, virtualization and cloud platforms for the university.   Additionally, Infrastructure Engineering provides backup and disaster recovery services that ensure the university’s business functions can quickly return to operation in the event of a disaster.   Many of these services are requestable through the IS Service Catalog, or as customized solutions for specific projects or needs.  Experienced engineers are available to provide professional consultation and recommend solutions that meet most project and budgetary goals.

Director, Todd Ryan

Infrastructure Operations

Responsible for tools and activities that support reliability and availability of infrastructure services. Examples include Enterprise Monitoring (availability and performance), Change Management, and Major Incident Management. The scope of this team also includes the physical Data Center facilities,  both in the main Library and Moulton. The facilities are also responsible for Examination Scoring and Survey analysis, Production Batch Job Scheduling, and Server Co-Location services.

Director, Walt Bainey

Network and Telecom Services

Network and Telecommunication Services is responsible for all of Kent State University's phone and networking needs. They architect, design, implement, and support all networking and telephone architecture use by all university campuses. The scope of this team includes the core and edge networks, wireless infrastructure, cable TV, ISP services, directory services, dial tone, unified messaging, and contact center services.

Manager, Matt Williams

Security and Access Management

Responsible for protecting digital assets across the entire university system. This team is entrusted with ensuring the confidentiality, integrity and availability of all institutional data and digital assets. The scope of this team also includes publishing and maintaining policies and guidelines, and building awareness and best practices that ensure the security of systems and data. Other key functions include recommending secure technologies that enable responsible innovation and growth, and providing continuous monitoring of critical information systems in order to prevent or minimize the severity of breaches.

Manager, Brendan Walsh

Systems Development and Innovations

An essential element to our university, Systems Development Services is responsible for designing, developing, and testing new and innovative software applications that are used extensively by the KSU community each day—from finding your way around campus to utilizing dynamic task lists to ensure on-time graduation.

Process Evaluation and Improvement

The Application Rationalization Team is responsible for supporting the Kent State Application Technology Refresh Initiative (an effort to keep pace with rapidly changing technology that involves moving several applications from dated technology to sustainable platforms) and supporting and maintaining the .NET applications and CRIS Administration.
The Business Systems Analyst Team works closely with the functional areas and technical teams to ensure project requirements are met. The team also provides services to help departments evaluate current processes and identify areas for improvement.
The CRM Analyst Team is responsible for CRM (Constituent Relationship Management) configuration and maintenance, as well as third party production administration in the CRM.
The Data Management Team is responsible for the integration of multiple data sources and systems.
Director, Holly Slocum
Senior Project Manager, Shelley Sherwin

System Development Services

The SDS department consists of multiple teams that provide software development and project management services to various areas of the university, while also developing and supporting enterprise platforms that provide online solutions for all users at the university.

The Drupal team manages development and support services for the platform that runs the website and all its sub-sites, as well as the FlashLine user portal that serves all students, staff, and faculty. The platform development teams develop custom business solutions for various units within the university as well as the university-at-large. Aligning with the Agile methodology, these teams iteratively execute web and mobile solutions that go through UX prototyping, development, testing, usability assessments, deployment and production support, using full stack platforms that accelerate the solution process.

Team Rapid Applications and Mobile, Project Manager, Mike Papania
Team RADForce, Project Manager, Dawn Sharnsky
Drupal Team, Team Leader, Scott Stillisano
Platform Administration, Team Leader, Altai Otgonyin

Educational Technology & Service Management

Provides support for the University’s Learning Management System, Classroom Technology, Federated Desktop Support, Help Desk, Self Service, Communications, Training and Outreach, and other related initiatives. The overarching goal of the department is to deliver an exceptional customer experience in regard to technical support and service requests.

Classroom Technology and University Events Support

Classroom and Instructional Technologies provides consultation, design, and installation services for adding or upgrading electronic instructional equipment to classrooms located on the Kent Campus. We also provide maintenance on all equipment that we install. We are also responsible for all institutional display and P.A. services for the Kent Campus.

Manager, James Taylor

Course Management Support

The Course Management team supports teaching and learning by integrating tools and technologies into Blackboard Learn courses. Support is available online and by phone, and self-services guides are conveniently located on the Blackboard Learn support website. One-on-one consultation and group training is offered to faculty using Blackboard Learn on an as-needed basis.

As part of the CMS team, Educational Technology Application Support team develops and supports education technology solutions that can enhance the teaching and learning experience in the classroom and online.   
Manager, Bobbi Bain

Federated Desktop Support

Provides efficient, responsive, and courteous IT support to faculty and staff, in addition to leadership in planning for the effective use of technology. Find your local support person at

Manager, Jona Burton

Associate Manager, Andy Martineau

IS Communications

Provides print and digital communications for departments within the Division of Information Services. The team also hosts and attends events to provide information about technology services available to the university community.

Manager, David Cunningham

IT Training and Outreach

IT Training and Outreach provides a wide range of free technology workshops available to Kent State students, faculty, and staff. There are over 50 different workshop offerings to choose from covering Microsoft Office, Google Apps, Adobe Products, Cloud Storage, and more. 

The training classroom is conveniently located on the first floor of the Library in room 152, near the computer lab. With brand new computers and two 80” flat panel display screens, the space allows for an interactive training experience that can be customized to the needs of the audience or nature of the content. Visit for more information or to register for a workshop.

Manager, Tom Mahon

Kent State Helpdesk

The Kent State Helpdesk provides technical support to Kent State students, faculty and staff on all campuses. Support is available 24/7 via phone and chat. The Helpdesk also updates knowledgebase articles and resolves formal support requests entered via
The TechHelp Service and Repair Center provides in-person support and repairs for computers, laptops and tablets, and is a certified Apple and Dell service provider.
Manager, Dan Thomas

330-672-HELP (4357)

IS Finance and Business Operations

Provides support for the Division of Information Services in financial planning reporting and analysis, procurement, and human resource functions. Our objective is to provide timely financial insight, decision support, and efficient handling of the business operations of IS, to support the division in carrying out its mission.

IS Administrative Support

IS Administrative Support facilitates the financial and human resource needs of the division. Working collaboratively with the division’s departments, our office provides financial, employment, and administrative services.
IS Business Services is responsible for financial planning and management for the division, including accounting and budgeting, financial analysis and forecasting, internal billing, and review of purchasing activities for adherence to university financial policies & procedures.
Manager, Catherine Zapytowski

IS Human Resources

IS Human Resource is responsible for the coordination of recruitment and hiring procedures, providing current employment statistics, maintaining accurate employee records, and assistance in evaluation and classification of new and existing positions.
Administrative & Staffing Manager, Kathleen Banas