Patricia Michalski, a student in the Information Architecture and Knowledge Management (IAKM) program in the School of Library and Information Science at Kent State University, is co-presenting a session this week at the KM World conference in Washington, D.C.
Michalski, senior manager for Deloitte Services LP, is in the knowledge management (KM) concentration in IAKM. She is co-presenting a session titled “Analyzing KM Analytics & CoPs” (communities of practice) with Amy Davidson, Deloitte Analytics KM Leader, Deloitte Services LP, and Jennifer Whalen, Program Lead, PMO & Metrics for Global Consulting, Knowledge Management, Deloitte Touche Tohmatsu Limited (DTTL).
Michalski’s portion of the presentation builds on the “scorecard” work that the students did in an IAKM course and which she has expanded for her work at Deloitte, said Denise Bedford, Ph.D., Goodyear Professor of Knowledge Management in IAKM.
The program description reads as follows: “Knowing what the collective ‘we’ knows is at the core of a successful KM program, but what about knowing what we don’t know? One of the biggest challenges for KM professionals working to understand the health of their organizations’ knowledge ecosystems is to harness the insights at the intersection of data and KM to uncover what is and isn’t working. The first two speakers discuss how Deloitte borrowed the latest analytics techniques from its practitioners to convert everyday metrics into actionable improvements for their internal practice. Built upon a communities of practice (CoP) evaluation framework, Patricia Michalski takes a balanced scorecard approach to CoP metrics. She shares results of this tool that was used to evaluate communities within Deloitte."
For more information about the KM concentration in IAKM, visit http://iakm.kent.edu/knowledge-management.
For more information about KM World, visit http://www.kmworld.com/kmw11/.