Meet the IS CRM Implementation Team

The Information Services CRM team is a compilation of five teams that have specific responsibilities within the CRM implementation projects. These teams work collaboratively with each other, with functional teams, as well as with the implementation partners to meet project goals and milestones.

Student Project Team

Student Project Team

Pictured (left to right):
Holly Slocum (Manager, Process Evaluation, & Improvement), Mike Papania (Project Manager), Shelley Sherwin (Sr. Project Manager & Project Lead), Jaclyn Jimison (Business Systems Analyst), Jonathan Prenosil (Business Systems Analyst)
Not pictured: Disney Maxwell (Applications Developer)

The Student project team members are responsible for:

  • Graduate Admissions
  • Recruiting & Admissions
  • Student Retention/Success


Institutional Advancement, Center for Corporate & Professional Development, and WKSU Project Team

IA, CCPD & WKSU Project Team

Pictured (left to right):
Thom Clark (Applications Developer), Kim Homsher (Business Systems Analyst), Barbara McClintick (Manager, Training, & PM), Octavian Maianu (Business Process Consultant)

The Institutional Advancement team members are responsible for:

  • Institutional Advancement
  • Center for Corporate and Professional Development
  • WKSU


CRM Architecture Team 

CRM Architecture Team

Pictured (left to right):
Altai Otgonyin (Team Leader, Platform Administration, SDS), Becky Benya (Lead Applications Developer), Kevin Hulick (Sr. Database Analyst), Sameer Jaleel (Director, SDS)

The CRM Architecture team is responsible for:

  • Managing the overall CRM architecture, including release and change management
  • Working closely with the teams and implementation partners to develop and maintain our CRM environment


Data Management & Reporting Team

Data Management and Reporting Team

Pictured (left to right):
Chetan Chinni (Graduate Assistant, Data Management), Jim Raber (Manager, Data Management), Brian Zahn (Associate Applications Developer), Cindy Roberts (Lead Applications Developer), Cassa Reeder (Sr. Applications Developer)

The Data Management and Reporting team is responsible for:

  • Data integrations
  • Data duplication management
  • Enterprise reporting


Marketing Cloud Team

IS Marketing Cloud Team

Pictured (left to right):
Barb McClintick (Manager, Training & PM), Jackie Jimison-Bues (Business Systems Analyst), Shelley Sherwin (Sr. Project Manager), Kim Homsher (Business Systems Analyst), Holly Slocum (Manager, Process Evaluation and Improvement)

The Marketing Cloud team is responsible for:

  • Enterprise wide implementation of the Marketing Cloud