CRM: V2MOM Readable version
VISION:
Create a high impact enterprise CRM solution to improve and expand communication and engagement with constituents throughout key campus relationships.
VALUES:
- One platform, one holistic view
- Collaboration
- Innovation
METHODS:
- Train the team
- Planning the project roadmap
- Complete the projects
- Work as partners (Business/IS/Vendors)
- Build governance plans
- Train/educate users
- Celebrate successes
- Communicate transparently (within teams and with the campus)
OBSTACLES:
- Other work and project demands
- Resources (budget, time)
- Politics
MEASURES:
For each Method, how do we know we’ve been successful?
- Enhanced customer service
- # certifications
- User adoptions stats
- Sunsetting existing software
POSTED: Monday, February 26, 2018 - 10:30am
UPDATED: Tuesday, April 2, 2019 - 2:01pm