Salesforce's Spring 2018 release is now live in sandbox environments! In Salesforce Spring 2018, users will now see new email sync functionality with Lightning for Outlook, AI capabilities with Einstein Analytics, and the ability to send customized Marketing Cloud campaigns from Community actions. In Lightning, users also have the ability to see customized themes, manage their own navigation bar tabs, use Territory Management, and utilize call monitoring through Lightning Dialer.
Many more features are now available and can be viewed on the KSU CRM site at www.kent.edu/is/crm.
The Spring release will be available in Production environments on February 10th!