Understanding CRM Support

For CRM team members that experience any system or access issues, an automated process has be put in place to submit the request to the CRM support team:

1. Send an email to platformadmin@kent.edu.

2. In the email body, document your issue clearly.

  • Include pertinent information such as steps taken, error messages received (if any), invalid data, etc.

3. Once received, a trouble ticket will be automatically generated and assigned to a development team member for review and resolution.

4. You will receive communication regarding the ticket and notification when resolved.

POSTED: Thursday, December 7, 2017 - 2:26pm
UPDATED: Tuesday, April 2, 2019 - 2:04pm