Resources for Salesforce Administrator Certification Preparation | Constituent Relationship Management (CRM) | Kent State University

Resources for Salesforce Administrator Certification Preparation

You can find literally hundreds of resources online to study for the Salesforce Administrator Certification. Here are some that are recommended by a few of our Kent State certified Admins.

Free Resources:

Online Courses available to Kent State:

  • "Administration Essentials for New Admins"
  • "Preparing for Your Salesforce Administrator Certification"

To access these resources login to Salesforce, then go to Help & Training located to the left of the App Menu. From here go to Training & Certification by clicking “Find a course” below the tile. Search for the class you wish to take from here - be sure to search the online courses instead of the Instructor-Led, those are not available through our contract.


Trailhead provides administrators a learning path through the key features of Salesforce, using a set of interactive, online tutorials.

Recommended modules:

  • Salesforce Platform BasicsGet introduced to the platform, navigate use cases, and build your first app.
  • Data ModelingGive your data structure with objects, fields, and relationships.
  • Data ManagementImport and export data in
  • Salesforce1 Mobile BasicsCustomize your mobile experience with Salesforce1.
  • UI CustomizationCustomize your app's user interface without code.
  • Chatter BasicsDevelop a Chatter rollout strategy and help your  users get started with enterprise social collaboration.
  • Reports & DashboardsBuild real-time reports and charts to visualize key business metrics.
  • App CustomizationCustomize your app's interface without writing any code.
  • Leads & OpportunitiesLearn how you can power your sales process with leads and opportunities in Salesforce.
  • Change ManagementSafely deploy changes by developing them like apps.
  • Service Cloud Basics - Deliver extraordinary customer service with multi-channel support.
  • User ManagementSet up users and control how they can view or edit your business data.

To get started visit and sign up.

If you are going to serve as a Salesforce Administrator in your department, you should consider becoming a Certified Salesforce Administrator. Do you want more information?

Take our Certified Salesforce Administrator Survey!