Resources for Salesforce Administrator Certification Preparation

You can find literally hundreds of resources online to study for the Salesforce Administrator Certification. Here are some that are recommended by a few of our Kent State certified Admins.

Free Resources:

Online Courses available to Kent State:

  • "Administration Essentials for New Admins"
  • "Preparing for Your Salesforce Administrator Certification"

To access these resources login to Salesforce, then go to Help & Training located to the left of the App Menu. From here go to Training & Certification by clicking “Find a course” below the tile. Search for the class you wish to take from here - be sure to search the online courses instead of the Instructor-Led, those are not available through our contract.

Trailhead:

Trailhead provides administrators a learning path through the key features of Salesforce, using a set of interactive, online tutorials.

Recommended modules:

  • Salesforce Platform BasicsGet introduced to the platform, navigate use cases, and build your first app.
  • Data ModelingGive your data structure with objects, fields, and relationships.
  • Data ManagementImport and export data in Force.com.
  • Salesforce1 Mobile BasicsCustomize your mobile experience with Salesforce1.
  • UI CustomizationCustomize your app's user interface without code.
  • Chatter BasicsDevelop a Chatter rollout strategy and help your  users get started with enterprise social collaboration.
  • Reports & DashboardsBuild real-time reports and charts to visualize key business metrics.
  • App CustomizationCustomize your app's interface without writing any code.
  • Leads & OpportunitiesLearn how you can power your sales process with leads and opportunities in Salesforce.
  • Change ManagementSafely deploy changes by developing them like apps.
  • Service Cloud Basics - Deliver extraordinary customer service with multi-channel support.
  • User ManagementSet up users and control how they can view or edit your business data.

To get started visit https://trailhead.salesforce.com and sign up.


If you are going to serve as a Salesforce Administrator in your department, you should consider becoming a Certified Salesforce Administrator. Do you want more information?

Take our Certified Salesforce Administrator Survey!