A part of the Communities Cloud product in Salesforce, Communities are a great way to connect with the important people in your life and workplace such as students, co-workers, customers, and partners. At its most basic level, a community is a group of people connecting around a common mission or goal. That may be resolving a student issue or planning the next office potluck.

You can use a community to generate ideas for new services, get feedback on programs, or even empower users to find solutions to their customer-service issues on their own by sharing your knowledge base and service agents. Ultimately, the real power of communities is in giving multiple stakeholders a voice and input on the important decisions that impact your daily life.