Salesforce Training Workshops - COMING JANUARY 2017!

Feeling like there’s a lot to learn about Salesforce? Not sure where to begin? You’re not alone!

Salesforce is an industry leading CRM with the “most successful cloud computing platform in the world,” and there are several methods to learn the basics through advanced functionality. To ensure that our 360° CRM community has mastered the Salesforce products that will be implemented in the spring, IS will be offering Salesforce Training Workshops beginning in January 2017.

The Salesforce Training Workshops will cover the basic functionality:

  • Chatter
  • Navigation
  • Personalization
  • Reporting
  • Agile Accelerator
  • Cases
  • Dashboards
  • Communities
  • Knowledgebase
  • Workflow
  • Live agent


  • Conga Composer
  • Conga Conductor
  • Document Imaging - (how to view)

Other Salesforce Training Options

Trailhead - The Fun Way to Learn Salesforce

Trailhead is a free training service that will guide you through training using trails, modules, or guided learning paths. This training option is self-directed, at your own pace, and will require that you sign up for an account.

Note: Use a personal email address to sign up for your trailhead account. Your Kent State email address ( will be used in our 360° CRM environment, and it is suggested that you keep these accounts separate. Access Trailhead at:

Salesforce University - Salesforce Training from the Source

Salesforce University features an extensive curriculum for every Salesforce product. The online classes are included in our campus license, and a user license is required to access the materials. The recruiting, admissions, student retention, advancement, and alumni implementation teams are covered by our current licenses.

Watch for announcements with the schedule and signup information in the coming weeks!