Salesforce is constantly upgrading and enhancing their product to provide more functionality and improve the user, developer, and administrator experience. The Winter 2017 release is no exception with improvements across the board. The following are just some of the highlights from the release that could impact our community.

  • Knowledge article searches will highlight excerpts from a related article
  • Chatter Group managers can send emails and notifications to all group members
  • Connect institution’s Instagram account directly to Service Cloud
  • Sync appointments from Google Calendar to Salesforce (BETA)
  • Salesforce for Outlook: View recurring events and relate them to Salesforce records
  • With Service Cloud Lightning Snap-ins SDK for iOS, you can place features like Knowledge, Case Management, Live Agent Chat, and SOS into your native mobile app
  • Wave Analytics 2.0 allows you to track data over time in Dashboards to see trends
  • Analytics extended to every business process: Lightening Experience, Salesforce 1 app, Chatter, and email
  • Change the owner of a Case using quick actions (Lightening Only)
  • Numerous security and development enhancements

View a complete list and description of upgrades from the Winter 2017 release.